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Your feedback – what happens next?

The Local Offer website makes it easier for you to provide feedback and suggestions for improvements to the people who run services, activities or offer support to children and young people with special educational needs and disabilities, and their families.

When you submit your feedback, your views and comments will be forwarded to the relevant service lead or organisation within two working days. They have been asked to respond to your comments within 25 working days. However, some organisations may have different response times.

The intention is that organisations will learn from your feedback what works well, what isn’t working and make changes that address the views expressed by children, young people and parent/carers and their experiences.

This flowchart outlines the service lead, or organisation your feedback will be sent to.

The feedback you provide to services through the Local Offer website does not replace the process that an organisation has in place to respond to complaints about its activities and services. If you have a complaint please go to their website and look for the complaints policy which will explain about how to make a formal complaint. If they are signed up to a quality award or quality standard that will also include information about complaints.  

Further information

Healthwatch Suffolk

Healthwatch Suffolk monitors all health and social care services in the county. They use feedback from the public to better understand what it’s really like to access services and to help improve the health and social care system. Visit their website - www.healthwatchsuffolk.co.uk/services to submit an anonymous review.

The role of NHS Patient Advice and Liaison Services (PALS)

  • Resolve problems or concerns about health services as quickly as possible.
  • Offer information, advice and support for children, young people, and families.
  • Improve and develop the services that are provided for you, by responding to your concerns.
  • Act as an early warning system for the clinical commissioning groups by monitoring and highlighting any problems or gaps in service provision.

Local Offer Advisor

If you would like help using the website to find information about services and support in your local area, you can contact the Local Offer advisor by telephone on 0345 606 1490 or try the live web chat. You can access support Monday to Fridays, 9am – 5pm.

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