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Assistive Technology

Or 'telecare' and 'personal alarms'

Assistive technology (AT) - can help you to remain living independently and safely in your own home for longer.  

It includes equipment that can:  

  • be monitored remotely 24 hours by a control centre
  • be answered by a live-in carer or partner
  • simply remind you to do something, e.g. take your medication
  • AT sensors can also activate automatically when someone falls, detect heat/cold or smoke, or monitor movement/epilepsy, etc.

How to access AT

Individuals and family carers can purchase telecare services themselves direct from AT providers without having to contact Suffolk County Council.

Fill out our assessment tool to see if your needs fall within the national eligibility criteria to receive support from the county council, or contact Customer First, by using the orange web chat button in the bottom right of your screen. 

In certain circumstances you may also be eligible to buy equipment without paying VAT.

Examples of AT in the home

  • Telecare base alarms These are monitored 24/7 by control centres, and may have a visiting response service. It may also be possible to have a range of sensors and detectors linked to the base alarm.
  • Pager and stand-alone devices These are used to alert people living in the same property rather than a control centre. Typical pagers are the size of a mobile phone and are normally carried by a partner or live-in carer. It may also be possible to have a range of sensors and detectors linked to the base alarm.

AT providers and useful information 

Equipment and services are available from a variety of sources. Please be aware this is not an exhaustive list.

  • Suffolk Careline is a county-wide response service and provider of AT sensors, linked to a telecare base alarm. It offers emergency help from staff trained in first-aid and manual handling. 
  • Sensing Change – Suffolk based advice for people with hearing or visual impairment
  • Hft Smart House - useful source for people with learning disabilities
  • Ask SARA – have online assessment tool which can produce a personalised report offering advice and suggested equipment which may help you

AT costs

We have produced a guide that may help give you an idea about the cost of some assisitive technology. Please note that these document should be used as guides only, and we would recommend you contact providers before purchasing.

Telecare alarms

Pager and stand alone items 

Updated December 2016

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