Worried about the cost of living? Need some support? Find out more here

InfoLink Help

Create an account

How to create an account

Please complete the register form with your name and email address. Passwords must be eight characters or more and include at least one number.

Once you have submitted your details, you will receive an email with an activation code. 

If you no longer have the activation webpage window open.

  • Go to the Sign in page
  • Add your email address and password and click "Sign in"
  • The activation page will appear
  • Enter your activation code 

This will then allow you to activate your account. You will receive an email to tell you your account is active.

** If you have not received the activation email, please check it has not been filtered into your junk or spam mail folder **

NB: Your activation code will only be active for 15 minutes. If your activation code has expired:

  • Go to the Sign in page
  • Add your email address and password and click "Sign in"
  • The activation page will appear
  • Resend the code "Resending it to your email address"

This will then allow you to activate your account. You will receive an email to tell you your account is active.

** If you have not received the activation email, please check it has not been filtered into your junk or spam mail folder **

If need further help please contact us

We respect your privacy and will not share your details.

For more information please see About InfoLink and our Disclaimer

Add a new record
  • Go to Sign in (at the top right of the screen) and sign in using your email address and password (use the "Forgotten password" link if necessary) or Go to Register to create an account
  • Once signed in, choose "Your Directory Listings" and click on “Create”
  • Add the details of your organisation by clicking on the arrows to open up each section
  • When finished, click on the tick box “I confirm that this information is correct and up to date” and choose “Save”
  • Your record will be submitted. Please note: we will need to make your record live before it appears on the website. This may take a few days.

If you are unsure what to write, try looking at other records on the site and see how they are written.

  • Listing Details - Give your record a short title that will be meaningful to members of the public. Don't use the same title for multiple records. Also provide a short description to describe what it is that the service or activity provides.

  • Contact Details - These contact details will be displayed on the website. If any details change come back and update your record.

  • Venue Details - Please provide an address and postcode for your venue. It is particularly important that you provide the correct postcode as this will be used by the site in locating your service for users.

  • Date & Time - Please provide a brief sentence on when your service/activity takes place or is open, such as; 'Open Monday to Friday from 9am until 6pm' or 'Tuesday evenings from 7pm -9pm'.

  • Other Details - Please provide brief details in all of the applicable boxes. If there is nothing to say, then just leave that box blank.

  • Images - You can upload an image such as your logo. You can only upload images that are of .jpg,gif,png types and up to a maximum file size of 10MB. Images are virus checked during upload.

  • Documents -  you can upload documents up to a maximum file size of 10MB

If need further help please contact us

Update your record

If you have already registered (created an account and set up your password):

  • Go to Sign in (at the top right of the screen)

  • Sign in using the email address you registered with (use the "Forgotten password" link if necessary)

  • Once signed in, choose "Your Directory Listings" and click on “Update”

  • Update the details of your organisation by clicking on the arrows to open up each section

  • When finished, click on the tick box “I confirm that this information is correct and up to date” and choose “Save”

  • Your record has been updated and the changes will go live within a few minutes.

Uploading a logo

If you are replacing the logo on your record you will first need to remove it, and save the record

Once the record has been saved, please select “Update Record” again and select “Upload logo” to add the new one.

 “Save” the record and your logo will have been updated

Forgotten your password?

Go to the forgotten password page

Type in your email address, and select "Reset Password". Do not close this window

(NB The reset password will only work if you have already created an account and set up a password. If not, please go to Register to create an account and set up a password)

Open your emails and look for an email from Suffolk InfoLink (Remember to check all your inboxes including any Junk folders)

Copy the code from the email into the "Enter reset code" on the open Reset password InfoLink webpage

For your security, this code will expire after 15 minutes 

You will then be able to choose a new password and sign in. (Passwords must be eight characters or more and include at least one number)

If the password reset doesn't work then you will need to register first and set up your password, or if you have previously registered, contact us and we will try and help. 

How to delete a record
  • Go to Sign in (at the top right of the screen)
  • Sign in using the email address you registered with (use the "Forgotten password" link if necessary)
  • Once signed in, go to "Your Directory Listings" and click on your record
  • Once you have your record open please scroll to the end of the record and click on the red "Delete Record" button

Searching

The search bar lets you search using any combination of category, keywords and location.

  • Keywords - type one or more words to describe what you are looking for (e.g. housing) 

    The plus sign (+) before a word means that each of the results must contain that word, for example:

    +housing +advice

    Using double quotes (") around your search words brings back only results that contain those words as an exact phrase, for example:

    "badminton club"

  • Location - use this to find results which serve your location.  Try a place name such as Stowmarket, or postcode (IP1 2BX or IP10) etc.

  • Category - use this if you know the type of results you want to find

Sorting your search results

You can change the sort order of your search results using the options that are shown in the section just above your results. Depending on the type of search that you have done, your results can appear in any of the following sort orders:

  • Sorted by relevance (i.e. the best match to your search)

  • Sorted alphabetically (i.e. in A-Z order of title with numbers first)

  • Sorted by distance (only if you have done a full postcode search)

  • Sorted by user rating (i.e. results that have been given the highest rating by other users first)

The more use you make of the filters, the more focussed your results will be.

About InfoLink

About InfoLink more information

Frequently Asked Questions (FAQs)

Q When will my new record appear on the site?
A We aim to process new records as quickly as possible (within a few days of submission)


Q When will my updates appear on the site?
A All changes to existing records will appear on the live site within 15 minutes


Q Is there a limit on the number of services/activities that I can have listed?
A No. There is no limit of listings on most accounts

Actions

Back to top