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InfoLink Help

Searching

The search bar lets you search using any combination of category, keywords and location.

  • Keywords - type one or more words to describe what you are looking for (e.g. housing) 

    The plus sign (+) before a word means that each of the results must contain that word, for example:

    +housing +advice

    Using double quotes (") around your search words brings back only results that contain those words as an exact phrase, for example:

    "badminton club"

  • Location - use this to find results which serve your location.  Try a place name such as Stowmarket, or postcode (IP1 2BX or IP10) etc.

  • Category - use this if you know the type of results you want to find

Sorting your search results

You can change the sort order of your search results using the options that are shown in the section just above your results. Depending on the type of search that you have done, your results can appear in any of the following sort orders:

  • Sorted by relevance (i.e. the best match to your search)

  • Sorted alphabetically (i.e. in A-Z order of title with numbers first)

  • Sorted by distance (only if you have done a full postcode search)

  • Sorted by user rating (i.e. results that have been given the highest rating by other users first)

The more use you make of the filters, the more focussed your results will be.

Creating an account

You can get an account that will enable you to add your organisation's details on this site. You will also be able to return and keep your records up to date.  This is a free service.

How to create an account

Please complete the form here with your name and email address. Passwords must be eight characters or more and include at least one number.

Once you have submitted your details, you will receive an email with an activation code. 

If you no longer have the activation webpage window open.

  • Go to the Sign in page
  • Add your email address and password and click "Sign in"
  • The activation page will appear
  • Enter your activation code 

This will then allow you to activate your account. You will receive an email to tell you your account is active.

If you have not received the activation email, please check it has not been filtered into your junk or spam folder.

Your activation code will only be active for 15 minutes. If your activation code has expired:

  • Go to the Sign in page

  • Add your email address and password and click "Sign in"

  • The activation page will appear

  • Resend the code "Resending it to your email address"

This will then allow you to activate your account. You will receive an email to tell you your account is active.

If you have not received the activation email, please check it has not been filtered into your junk or spam mail folder.

If need further help please contact us

We respect your privacy and will not share your details.

For more information please see About InfoLink and our Disclaimer

Adding a New Record

If you have already registered (created an account and set up your password):

  • Go to "Sign in" (at the top right of the screen) and sign in using your email address and password (use the "Forgotten password" link if necessary)

  • Click on "Update your records" (left hand side)

  • Click "Create a new service" to add the details of your organisation

This opens up a form divided into various sections. Open each section by clicking on the arrow. Please fill out each section with as much information as possible. If you are unsure what to write, try looking at other records on the site and see how they are written.

  • Once you have finished adding your details, click on "Save Record" at the bottom of the page

** Please note: we will need to make your record live before it appears on the website. This may take a few days. **

  • Listing Details - Give your record a short title that will be meaningful to members of the public. Don't use the same title for multiple records. Also provide a short description to describe what it is that the service or activity provides.

  • Contact Details - These contact details will be displayed on the website. If any details change come back and update your record.

  • Venue Details - Please provide an address and postcode for your venue. It is particularly important that you provide the correct postcode as this will be used by the site in locating your service for users.

  • Date & Time - Please provide a brief sentence on when your service/activity takes place or is open, such as; 'Open Monday to Friday from 9am until 6pm' or 'Tuesday evenings from 7pm -9pm'.

  • Other Details - Please provide brief details in all of the applicable boxes. If there is nothing to say, then just leave that box blank.

  • Local OfferDo you feel your service is part of the Local Offer, providing services and support to people with special educational needs and disabilities (SEND) - use our guidance document for further information on what to include.

  • Images - You can upload an image such as your logo. You can only upload images that are of .jpg,gif,png types and up to a maximum file size of 10MB. Images are virus checked during upload 

Updating a Record

If you have already registered (created an account and set up your password):

  • Go to "Sign in" (at the top right of the screen)

  • Sign in using the email address you registered with (use the "Forgotten password" link if necessary)

  • Click on "Update your records" (left hand side). Your record(s) will be listed

  • Click on "Actions" and then "Update record." A form appears with the current details which you can edit

  • Click on the arrow to open up each box to edit the details

  • Once you have finished making changes to your record, click on ‘Save Record’ at the bottom of the page. Your changes will go live within a few minutes.

Ratings and Reviews

Anyone can add Star Ratings and  Reviews about services listed on Suffolk InfoLink.

  • To do this you need to register and sign in
  • Rate and Review feedback is checked and moderated before it appears on the website
  • Service providers can encourage service users to leave comments and reviews.

Ratings and Reviews terms and conditions

Frequently Asked Questions (FAQs)

Q When will my new record appear on the site?
A We aim to process new records as quickly as possible (within a few days of submission)


Q When will my updates appear on the site?
A All changes to existing records will appear on the live site within 15 minutes


Q Is there a limit on the number of services/activities that I can have listed?
A No. There is no limit of listings on most accounts

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