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Local Government and Social Care Ombudsman

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We can investigate individual complaints about councils, all adult social care providers (including care homes and home care agencies) and some other public service organisations. If we decide to investigate, we look at whether organisations have made decisions the right way. If you are thinking of complaining to us please read our step by step process.

We are a free service. We investigate complaints in a fair and independent way. We do not take sides.

Who to contact

Name
Local Government and Social Care Ombudsman
Telephone
0300 061 0614 Helpline
Website
https://www.lgo.org.uk/
Social Media
 Follow us on Twitter
Address
PO Box 4771
Coventry
Postcode
CV4 0EH

Where to go

Area served
All Suffolk

Days & Times

The telephone line is open: Mondays 10am to 1pm; Tuesdays 10am till 1pm; Wednesdays 1pm till 4pm; Thursdays 10am till 1pm; Fridays 10am till 1pm

Other details

Age Groups
Adults, Young people

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