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Patients Advice and Liaison Service (PALS) West Suffolk Hospital

The Patient Advice & Liaison Services (PALS) main aim is to resolve problems & concerns quickly before they become a major issue. It also acts as an early monitoring system for the Primary Care Trust by monitoring & highlighting any problems or gaps in service provision. PALS also provides information and advice on NHS services such as GPs, Dentist, Podiatrist, Opticians, Pharmacist and other community services, voluntary & support groups. It can also assist on making an appointment with an organisation or department, which may involve attending with the patient or on their behalf to articulate their concerns. PALS can advise on how to make a formal complaint but tries to resolve issues to help avoid a complaint being made. They are part of the feedback services to enable NHS Suffolk to review and where necessary improve its services.

Who to contact

Name
Heather Stephens
Position
(PALS Manager)
Telephone
01284 712555
Email
pals@wsh.nhs.uk
Website
http://www.wsh.nhs.uk/patientsvisitors/pals/default.aspx
Address
West Suffolk Hospital
Hardwicke Lane
Bury St Edmunds
Suffolk
Postcode
IP33 2QZ

Where to go

Name
Patients Advice and Liaison Service (PALS) West Suffolk Hospital
Address
West Suffolk Hospital
Hardwicke Lane
Bury St Edmunds
Suffolk
Postcode
IP33 2QZ
Area served
Suffolk

Other details

Age Groups
Adults, Young people
Notes

PALS is a free confidential information service giving on the spot help for patients, their families, carers and staff. PALS can meet with clients where necessary to assist in their problem

Last Updated
17/10/2016

Local Offer Local Offer Record

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