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Suffolk Family Information Service

The Suffolk Family Information Service (FIS) offers free impartial advice about childcare and other services that support parents and carers of children and young people aged 0-19 years, and up to 25 years for children with SEND (Special Educational Needs and Disabilities).

We can help you find local Ofsted registered childcare providers (childminders, day nurseries, pre-school playgroups, out of school care, and holiday schemes).

We also offer information and advice about a range of other services on our Family Services Directory website: www.suffolk.gov.uk/fsd

Who to contact

Name: Suffolk Family Information Service
Telephone: 0345 60 800 33- leave a short message to include your name and number and we will return your call.
Email: childcare.planning@suffolk.gov.uk
Website: https://www.suffolk.gov.uk/family
Social Media: Find us on Facebook

Additional contact

Additional Website: https://www.suffolk.gov.uk/fsd

Where to go

Area served: All Suffolk

Days & Times

Monday to Friday from 9am to 4.30pm - leave a short message to include your name and number and we will return your call

Other details

Age Groups: Pre-school, Children (5-11), Adults, Young people
Notes: The Suffolk Family Information Service also help support childcare providers, as well as parents. We offer a free service to childcare settings to help advertise their childcare services and vacancies.

Support for people with disabilities

Access Suffolk

Experience of including people with special educational needs and disabilities: We help support parents who are struggling to find childcare in their area for children with Special Educational Needs. We also support parents with additional needs or disabilities to secure childcare for their child/ren.