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Patients Advice and Liaison Service (PALS) The Ipswich Hospital NHS Trust

The Patient Advice & Liaison Services (PALS) main aim is to resolve problems & concerns quickly before they become a major issue. It also acts as an early monitoring system for the Primary Care Trust by monitoring & highlighting any problems or gaps in service provision. PALS also provides information and advice on NHS services such as GPs, Dentist, Podiatrist, Opticians, Pharmacist and other community services, voluntary & support groups. It can also assist on making an appointment with an organisation or department, which may involve attending with the patient or on their behalf to articulate their concerns. PALS can advise on how to make a formal complaint but tries to resolve issues to help avoid a complaint being made. They are part of the feedback services to enable NHS Suffolk to review and where necessary improve its services.

Who to contact

Position
Co-ordinator
Telephone
0800 328 7624 (for public)
Email
pals.service@ipswichhospital.nhs.uk
Website
http://www.ipswichhospital.nhs.uk/PALS
Address
Hospital Advice & Complaints Service
Nursing & Quality Directorate
The Ipswich Hospital NHS Trust
Heath Rd
Suffolk
Postcode
IP4 5PD

Where to go

Name
Patients Advice and Liaison Service (PALS) The Ipswich Hospital NHS Trust
Address
Hospital Advice & Complaints Service
Nursing & Quality Directorate
The Ipswich Hospital NHS Trust
Heath Rd
Suffolk
Postcode
IP4 5PD
Area served
Ipswich

Other details

Age Groups
Adults, Young people
Notes

PALS is a free confidential information service giving on the spot help for patients, their families, carers and staff. PALS can meet with clients where necessary to assist in their problem

Last Updated
17/10/2016

Local Offer Local Offer Record

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