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Last updated 01/09/23

Accessibility statement

Accessibility statement for Suffolk InfoLink: www.suffolk.gov.uk/infolink

This website is run by Suffolk County Council. 

We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader  

AbilityNet has advice on making your device easier to use if you have a disability. 

The accessibility of this website 

Pages on our community directory may not be fully accessible as many groups, organisations and charities (information providers) update their own records and upload files. This content may not be suitable for users of assistive technology.

Please see 'What we’re doing to improve accessibility' below

Feedback and contact information 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

  • email infolink@suffolk.gov.uk 

  • call 01473 265265  

We’ll consider your request and get back to you within 7 days.  

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Suffolk InfoLink email  infolink@suffolk.gov.uk or call 01473 265265. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility 

Suffolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

We have identified the issues that prevent full compliance with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard. We are working with our software supplier to address these: 

  • some of our pages have outdated use of landmarks and headings 

  • you cannot skip to the main content when using a screen reader 

  • element IDs are not unique 

  • colour contrast does not meet minimum requirement 

Content that’s not within the scope of the accessibility regulations 

You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk.  


Online maps and mapping services are exempt from meeting the accessibility regulations. However, we will consider the use of maps on the site and work with our software supplier to provide information in an accessible digital manner. 

Third party content 

Content provided by information providers updating their own records may not be fully accessible. Some of our forms incorporate external referrals and are produced by external suppliers. Although these are not under direct control of Suffolk County Council, and therefore not within the scope of these accessibility regulations, we are working with our external suppliers to provide more accessible referral forms where possible. 

What we’re doing to improve accessibility 

We want to go above and beyond the legal web accessibility requirements to make Suffolk InfoLink accessible for everyone. 

To achieve this, we will: 

  • work with our supplier to fix known accessibility issues 

  • continue monitoring our website for issues using automated software 

  • carry out manual checks for problems that software can't detect 

  • test the site with users who have disabilities at regular intervals 

  • perform a formal accessibility audit at least once every 12 months 

  • Follow Suffolk County Council’s content guidelines to help site editors create accessible content 

We'll update our accessibility statement when we find issues that will take time to resolve, and when we carry out an audit.  

Preparation of this accessibility statement 

This accessibility statement was prepared on 1 September 2023. 

A detailed accessibility check of  Suffolk InfoLink was carried out in August 2023 by Suffolk County Council's Community Information Team. 

We carried out our testing based on a sample of our most used pages, forms, documents and other media. 

We used a combination of methods to check this website, including: 

  • automated software (Siteimprove

  • manual sampling (using WAVE and other tools) 


Suffolk County Council requires basic checks on websites that are independent of suffolk.gov.uk. You can read more about Suffolk County Council’s approach to checking websites for accessibility issues at the following link: https://www.suffolk.gov.uk/about/web-accessibility/disproportionate-burden-assessment/ 

The guidance on basic checks for websites such as Suffolk InfoLink is as follows: 

They will be carried out by the service responsible for the website, based on: 

Services will check samples of content, which will include 

  • their homepage 

  • content pages that are mostly text based 

  • images, video and audio content 

  • interactive tools and transactions, like forms 

  • pages including login functionality, if the website has them 

  • PDFs and other document types they have 

  • dynamic content like pop-up windows 

  • navigation pages, including their sitemap and pages with search functionality 

The full accessibility test reports and details for Suffolk InfoLink are available on request.

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