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Children and Young People’s Emotional Wellbeing Hub | Community Directory

Children and Young People’s Emotional Wellbeing Hub

What is the Emotional Wellbeing Hub?

The Emotional Wellbeing Hub provides information, advice, and guidance if you are worried about the mental health of a child or young person aged 0-25 years, or you're a young person experiencing emotional wellbeing difficulties.

The Hub are working with Barnardo's

We are trialling a new service with Barnardo's
Barnardo’s are helping us to guide families and young people to emotional wellbeing support via a new phoneline service within the Emotional Wellbeing Hub as a way to try and help families get mental health support sooner.

Barnardo’s are helping to respond to families who contact the Hub looking for general wellbeing information and guidance to help address common emotional wellbeing issues in children and young people, such as anxiety, low mood or stess. Self-help resources to stay emotionally well, or signposting to support services.

Parents and carers and young people can contact the Emotional Wellbeing Hub helpline on the number below and pressing option 2.

Please read the FAQs below for more information.

How to contact the Emotional Wellbeing Hub?

Call our helpline on 0345 600 2090 

  • Press option 2 for general wellbeing information and guidance from Barnardo’s trained callers. (Open Monday to Friday, 9am to 5pm). 

  • Press option 3 to make a referral to access specialist mental health services. (Open Monday to Friday, 9am to 3pm). 

For urgent mental health support outside our operating times and weekends contact First Response helpline on 0808 196 3494.

If you live in Lowestoft and Waveney

The Hub service is only available to children and young people who live in East or West Suffolk. If you live in Lowesoft and Waveney contact the 'Just One' service on 0300 300 0123 or visit: www.justonenorfolk.nhs.uk/mentalhealth 

Take a look at all Other help and support available in Suffolk.

Crisis Support

For urgent mental health support, contact:

  • Call 111 option 2 NHS Mental Health Crisis Line (24/7 helpline for anyone of any age) 
  • Contact the Samaritans 
  • If it's a life-threatening emergency call 999.

Make an online referral to the Hub

Young person self-referral form

Parent, carer and professionals referral form

Please read our confidentiality policies: Suffolk County Council’s Privacy Notice and Norfolk and Suffolk Foundation Trust Privacy Notice

Referral information for Professionals and GPS

Before professionals/GPs make a referral to our service, please check whether the young person can be signposted to support from the School Nursing ChatHealth Service or Health Visiting team (Under 5s) 

Please read our criteria for referrals document in the downloads box to the right.

How will I access this new Barnardo’s phoneline service?

Call the Emotional Wellbeing Hub helpline on 0345 600 2090, and press option 2 for general wellbeing information and guidance to get through to a trained Barnardo’s call agent.

How will this new additional service benefit families and young people?

The additional service will focus on parents and carers and young people that come through to the Hub looking to obtain general wellbeing information, which could be on common mental health issues like stress or anxiety, help signposting to support services and useful resources. As well as support with some referrals.

We hope with Barnardo's helping the Hub to guide families to useful wellbeing information and resources, this will enable parents and carers and young people to get support sooner and (where possible) prevent the need for more specialist mental health support later. It also allows the Hub team to focus on the high level case callers.

As this new phoneline service is being trialled, it is a work in progress so only time will tell how it manages to meet these needs.

We will be gathering feedback from callers to help us evalute the service and any improvements that can be made.

How can the new Barnardo’s phoneline service support me?

The new Barnardo’s phoneline service will respond to callers looking for:

  • General wellbeing information and support on common mental health issues, such as help to address stress or anxiety issues. We have a wealth of resources and links that we can send directly to parents and carers and young people so they don’t have to spend time trying to find support or information.

  • Signposting to voluntary or community support services and useful self-help resources, a range of virtual and face to face support.

  • Support with referrals into some services.

  • A link to advocacy services within Suffolk.

  • A safe space to talk to a Barnardo’s worker who is committed to help callers get the right support quickly to meet the child and family’s needs.

How does the Barnardo’s phoneline service work with the Emotional Wellbeing Hub?

  • Banardo's is a separate organisation to NSFT (Norfolk and Suffolk Foundation Trust) who provides the Emotional Wellbeing Hub Service.

  • Barnardo’s has worked with the Emotional Wellbeing Hub since July 2021 supporting them with some referrals on their waiting list.

How do I know which option to choose?

You are now asked to choose between option 2 to speak to Barnardo's or option 3 to speak to a Hub practioner when you call the Emotional Wellbeing Hub helpline.

If you are unsure of which option to press to answer your query, either option will foward you on to the correct person that can help.

Does the Barnardo’s phoneline service provide clinical advice?

No.

If your query is regarding clinical specialist mental health support, and requires more urgent attention, please press option 3 to speak to a Hub practioner.

Please note the Emotional Wellbeing Hub is not a crisis support helpline, please see above for urgent crisis support services.

How will the Barnardo’s phoneline service support children and young people with additional needs?

We will help provide signposting and guidance to ALL families and young people.

I am a parent, carer, will the additional service change how I make a referral to the Hub?

No. Parents and carers can still make referrals to the Hub as they do currently, by phoning the helpline on 0345 600 2090 and selecting option 3 to make a referral, or by completing the online referral form (above). 

However, if parents and carers would like general wellbeing information, signposting or self-help resources they now have the additional support option when contacting the Emotional Wellbeing Hub helpline to press option 2 to speak to Barnardo’s.

I am a young person, will the additional service change how I make a self-referral to the Hub?

No. Young people can still make referrals to the Hub as they do currently.

Now simply phone the Hub helpline on 0345 600 2090 and select option 3 to speak to a Hub practitioner, or you can complete the online referral form (above).

However, if young people would like general wellbeing information, signposting or self-help resources they now have the additional support option when contacting the Emotional Wellbeing Hub helpline to press option 2 to speak to Barnardo’s. 

I am a GP, will the additional service change how I refer families to the Hub?

No, GPs should continue to follow the same processes to refer families to the Emotional Wellbeing Hub using the improved GP referral form.

How long will this new phoneline service be trialled?

The new Barnardo's phoneline service will be trialled up until October 2022 to see how it benefits families and young people.

As mentioned, we will be gathering feedback from families along the way to help us review the service and make improvements.