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Adult social care in Suffolk

If you are a Suffolk resident and over 18, Suffolk County Council will be able to help if:

  • you need help and advice for yourself or someone you care for
  • you are already receiving care and support from Adult and Community Services (ACS)

We may also be able to help

  • if you are under 18 and want to begin to think about how your care and support needs will be meet as you move into adulthood

More information


Updated June 2016

How we approach Adult Social Care in Suffolk

Our model of working, called Supporting Lives, Connecting Communities (SLCC), is based on providing you, or the people who care for you with:

  • help to help yourself and find information and solutions to help you meet your care and support needs, or to carry out your caring role

  • help to live independently at home for longer

  • help to regain independence by offering immediate short-term support, especially after a crisis or hospital admission

  • ongoing care and support for those who need it, including helping carers sustain their caring role if this is what they want

We do this by connecting and signposting you to what’s nearby in your local community:

  • working in partnership with voluntary organisations and other important services such as GPs, housing and hospitals

  • working with service-user led organisations so the customer voice is heard

  • making processes easy for all who use them

  • building on people’s strengths and thinking creatively with you about the outcomes you want to achieve and how you can achieve them

  • supporting and encouraging you to have greater choice and control about the sort of help and support when you want

And, most importantly, promoting your wellbeing and taking this into account in all our decision-making

Supporting Lives, Connecting Communities is underpinned by the Mental Health Act 1983, the Mental Capacity Act 2005 and most recently the Care Act 2014.

Our responsibilities

Under the Care Act 2014 our responsibilities include:

  • providing you with good information and advice about care and support in Suffolk

  • helping you to find the services and support in your community which will enable you to remain living safely and independently at home

  • helping you to regain independence by giving you the opportunity to relearn or regain some of the skills for daily living that may have been lost as a result of illness, accident or disability, with support such as assistive technology or equipment

  • arranging for you to have an advocate if at any time you have difficulty understanding things, and have no-one else such as family or friends to help

  • assisting and supporting vulnerable people, for example adults at risk of abuse or neglect

  • carrying out an assessment using eligibility criteria which may lead to you being offered a Personal Budget

  • if you aren’t eligible, telling you why, and offering information and advice about your options

  • financially assessing you for a contribution to your Personal Budget

  • providing information about, and possibly helping you to arrange for care services that will assist you to remain independent

  • reviewing your care at least annually, and discussing what’s working well and what’s not working well

  • carrying out Carer's Assessments and make sure that family carers can access services and support to help them maintain their caring role

  • providing you with information and advice on how to pay for your care

  • making sure that if you move to Suffolk from another area, there is no gap in your care

Our aims when you contact us

When contacting us we will:

  • give you good information and advice about care and support, or signpost you to other good sources of information

  • help you to identify your care and support needs and the changes you want to make in your life

  • help you to identify the best ways in which you can make these changes

  • offer appropriate opportunity to relearn or regain some lost skills for daily living, and provide preventative support first before considering ongoing support

  • discuss what support could help sustain you if you are a carer

  • work with you to plan your support or tell you about others who can help you with this if you prefer

  • let you know if there are any immediate services that can help

  • give you advice about other agencies or services that may be able to meet your care needs

  • advise you of any charges for services

  • talk to you about the information you give us, as we may need to share this with other individuals and organisations

  • talk to you about the options available. If your enquiry is complex we will put you in touch with one of our specialist area teams who will help you

  • record telephone conversations for training purposes.

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