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Get Winter Ready | Community Directory

Get Winter Ready

Last updated 10/11/2021

Financial help

General help

Warnings, alerts and news updates

Steps you can take to ‘Be winter ready’

  • Know your free electricity and gas emergency numbers: In a power cut phone 105 or, for a gas emergency, phone 0800 111999
  • prepare your home: Keep a torch handy and get your appliances serviced by a Gas Safe registered engineer to prevent carbon monoxide poisoning.
  • register as a vulnerable customer: Vulnerable households can get extra support by signing up to the Priority Services Register. Find out more about the Priority Services Register
  • keep your eyes open: Keep an eye on the weather forecast and, if you have a power cut or a gas emergency, check on your neighbours. Visit www.ukpowernetworks.co.uk for the latest updates
  • allow extra time to travel if the weather is bad: Driving safely and being prepared in Snow (BBC)
  • Seasonal advice (Met Office) - tips and advice on how to stay safe, warm and healthy at home or outdoors.
  • stay well this winter by following advice from - NHS Winter health

SASS - Suffolk Advice & Support Service Helpline 0800 068 3131

Suffolk Advice and Support Service (SASS) is a free phoneline and is available to support vulnerable people in our communities (who do not have a network of family or friends to call upon), to access emergency support such as:

  • emergency food and medicine deliveries, if you are self-isolating
  • befriending schemes
  • support with basic care needs
  • debt/money advice

The telephone number is freephone 0800 068 3131 and is staffed from 9am to 5pm Monday to Friday.

You will be asked to indicate what you need help with. Your call will then be routed to an appropriate organisation in your local area who can support you or signpost where appropriate. This may include uploading your details onto the Warm Handover digital platform that member organisations can use to send referrals in a secure way. 

Debt/money advice queries will be answered by specialist debt advisors on-hand to assist.

Choose the right healthcare option

  • Visit your pharmacy

    Pharmacists are trained medical professionals that can advise you on the best treatment for common heath conditions. There are lots of pharmacies across Suffolk and north east Essex and, providing you do not test positive for coronavirus, you can walk in.

  • Talk before you walk by calling NHS 111 or using the NHS 111 website

    Sometimes you know something doesn’t feel right but you also know it’s not an emergency. If you can’t get to your GP practice or your local pharmacy is closed give NHS 111 a call. By using NHS 111 you will be accessing safe advice that will help you get to the right healthcare service when it’s not an emergency.

    NHS 111 is a free number that you can reach 24 hours a day, for a BSL interpreter visit interpreternow.co.uk/nhs111

  • Your GP practice is open

    But the way you access your practice has changed. This means all initial appointments are done over the telephone or by video. A face-to-face appointment is then offered if it is clinically necessary and safe to do so after the initial consultation. Get in touch with your GP practice if you have concerns regarding ongoing conditions, ear discharge / pain, rashes, and stomach aches. If you have any cancer symptoms such as a lump in your breast, changes in bowel habits, unexplained weight loss, moles that appear to change or cough that you’ve had for three weeks or more.

  • 999 / A&E

    These emergency services should only be used for life or limb-threatening serious illness or injury.  Please help other people by avoiding calling 999 or visiting emergency departments unless it really is necessary. This means that we can ensure that people that need emergency care can get it as quickly as possible.

Keep well this winter - SNEE NHS COVID-19 Vaccination Service (sneevaccine.org.uk)

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