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SEND teams - contact details

We understand it can be confusing to know who to contact if you have a question about the provision being made for your child. This page gives telephone numbers and email addresses for each team. You can also click on the titles to find out more information about what each team does.

If you need details for a different team, contact us on or 0345 606 1490 and we will do our best to help put you in touch.

Suffolk County Council based teams

Early Help

The Early Help Service is made up of teams of practitioners who work with families who have unmet needs which aren’t being met by other support.

If you feel your child needs extra help because they have some unmet needs, you can choose to begin a common assessment framework, often referred to as a CAF. You can find out more about Early Help and the CAF process here.

Family Services Teams

For help with EHCP assessments, provision and annual reviews, please call 0345 606 1490 or email:

Lowestoft & Waveney:

Suffolk Coastal & Ipswich:

West Suffolk, Central Suffolk and Bury St Edmunds:

View a list of the Family Services Teams and the settings they support here.

Psychology & Therapeutic Services (P&TS)

The P&TS support emotional wellbeing, mental health and learning on an individual, group and whole school / organisational basis. You can contact them on 01473 264700 / psychology&

Social Care

Our social care teams continue to visit and support children and young people within the community during the COVID-19 pandemic. Safe, social distancing requirements and the use of personnel protective equipment are in place when visiting families in their homes. If you need support or are worried that a child or young person is at risk of harm, abuse or neglect, you can call Customer First on 0808 800 4005, or dial 999 in an emergency. 

Specialist Education Services

There are several different teams who togther make up our Specialist Education Services, including the Cognition & Learning Team, the Physical & Sensory Team, the Social, Emotional and Mental Health Service and more. To find out more about them, click here: Specialist Education Services

NHS based teams

Norfolk & Suffolk Foundation Trust (NSFT) 

NSFT offer mental health and learning disability services. You can find out general information about them by clicking the link above, or see below for details of the different teams.

Emotional Wellbeing Hub: to contact this team please call 0345 600 2090, or make an online referral here.

NSFT First Response Service: Outside of operating hours, you can access additional advice and support through the First Response Service on 0808 196 3494. Find out more about First Response here.

Mental Health Support Team:   This service supports children and young people with mild-moderate MH difficulties through time-limited intervention. Clinicians are based in schools and offer face-to-face and remote support. For more information, email /

Psychology in Schools Team: This team works in schools across Suffolk providing face-to-face support to students and support and training for staff: supporting school leadership teams with their mental health strategy and whole school approach to emotional wellbeing, improving links between health and education, providing workshops in schools to support students, and developing podcasts for parents on key issues. Please email for more information:

Under 18 Wellbeing Service: This team provides assessment and early intervention including individual therapy, group and online work for young people for generalised anxiety, worry, social/health anxiety, panic, phobias, OCD, low mood, depression and PTSD single trauma. Interventions are for a maximum of 12 weeks and may be directly with the young person or with their parent/carers. All assessments and consultations are currently virtual. For more information, call 0345 600 2090 or visit the Wellbeing pages.

Mental Health in Waveney: For mental health support in Waveney, please visit the Just One Norfolk website, call Point 1 on 0800 977 4077 (8am – 7pm) or email them on

Integrated Community Paediatric Services (excluding Waveney)

(Includes the Paediatric Medical Service, Children's Physiotherapy, Occupational Therapy, Audiology, Speech & Language Therapy, Community Nursing, Communication Aids and Child & Family Psychology teams.)

Services are operating as usual where possible but due to pandemic restrictions, access to some clinics and pathways is limited. Virtual assessment and advice is available when face to face contact is not possible. If you are already known to a team within this service, you should have received their contact details. However if you do not have these or are new to the Service, please contact St Helen's House on 01473 321200 (Ipswich) or Bury Child Health Centre on 01284 741700.

To contact Paediatric Services in Waveney, please contact Newberry Child Development Centre on 01493 442322 who will be able to help you.


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