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Care and Support Assessment

By answering a few questions, our assessment tool can give you information about support in your area. It also has information about paying for care and support, and can pass your details to Customer First (social services) if needed. It can be used by you; on behalf of someone; or a professional.

If you have any problems filling in the tool please contact Customer First

If you are caring for someone, a carer’s assessment may be able to help.

What is a Care and Support Assessment?

The way the council finds out if you need help or support because of your age, disability, or illness. 

This is normally a conversation with you (or the person you look after) and a trained person either from Suffolk County Council or an organisation that the council works with. It can also be with people you know, who support you already. For example, a doctor or your neighbour.

You will talk about the care and support needs you have and the goals you want to achieve. It will show any physical needs you have, such as whether you need help to wash or dress, or getting in and out of bed.

Your mental and emotional needs will also be looked at, to make sure you can carry on working, volunteering, or being able to meet your friends.

The council can then see if they are able to help, they will also put you in touch with organisations, such as local charities, that you can talk to.

If you want to talk with us about care and support assessment, please contact Customer First, by using the web chat button at the right hand side of the page.

Updated January 2018

What happens after the assessment?

You will get a copy of the assessment with reasons showing what was decided.

If the council can help, they will contact you to talk about what help might be available. Whatever the decision, you will be given advice and be put in contact with organisations in your area who may be able to support you more

Find out more about the national eligibility criteria.

How often will I need to have an assessment?

The council look at all assessment results every year, but depending on the support you get you may not be assessed every year. However, if the support you need changes please let your worker know.

How much will I have to pay?

The council have a care cost calculator that will give you an idea about how much care could cost.

To find out the exact amount you will need to have a financial assessment

I pay for my own care. Do I need to be assessed by the council?

No, you only need to assessed by the council if you have not done so before, and are having issues with your care.

If I am receiving care and support and decide to move, will I lose the help I currently get?

The help given to you might be different across the country. For example, one council might provide a buddying service to stop people from feeling lonely, while another might introduce you to community events in the area.

Is a Care and Support Assessment the same as a Carer’s Assessment?

No, a Carer’s Assessment looks at someone who gives care and support to an family member or friend, to see if they need a helping hand.  Find out more about Carer's and Carer’s assessment.

How assessment is looked at in Suffolk

All councils must user the national level of care and support needs when looking at what support to give.

Suffolk has works to a principle called Supporting Lives, Connecting Communities (SLCC). This will:

  • help to help yourself and find information and solutions to meet your care and support needs or carry out your caring role
  • help to live independently at home for longer
  • help to regain independence by offering immediate short-term support, especially after a crisis or hospital admission
  • ongoing care and support for those who need it, including helping carers sustain their caring role if this is what they want

This is done by connecting and signposting you to what’s nearby in your local community:

  • working in partnership with voluntary organisations and other important services such as GPs, housing and hospitals
  • working with service-user led organisations so the customer voice is heard
  • making processes easy for all who use them
  • building on your strengths and thinking creatively with you about the outcomes you want to achieve and how you can achieve them
  • supporting and encouraging you to have greater choice and control about the sort of help and support when you want

And, most importantly, promoting your wellbeing and taking this into account in all our decision-making.

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