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Joint statement from Suffolk Parent Carer Network and Suffolk County Council | Community Directory

Joint statement from Suffolk Parent Carer Network and Suffolk County Council

November 2019

The management board of SPCN are humbled by the number of responses that we have received to our 2019 survey. The completed surveys have increased by over 50% on our 2018 figure and we received over 5300 comments.  We appreciate that many individuals completed the survey while facing challenging circumstances surrounding obtaining the right support at the right time for those in their care. We continue to work closely with our partners across Suffolk County Council, Clinical Commissioning Groups and those providers that offer services to our members to represent their views and whilst we are encouraged that some improvement has been seen in services (with more improvements planned) we still know that for too many families the lived experience has not improved.  We are very concerned that some of the themes are the same ones that have been raised in previous years.  These include problems with the access and quality of mental health services, poor communication with families and provision in Education, Health and Care Plans not being provided in full.  

The survey was presented to the SEND Programme Board with the Department for Education and NHS England in attendance and the results form part of the monitoring evidence against the finding of the re-visit by OFSTED and CQC earlier this year.  Planning meetings are already being scheduled with our partners over the coming months to ensure that the voices from our survey are heard and that the necessary action is being taken.  We look forward to keeping our members updated and this will include details of what changes you can expect and by when so that families are clear on what action is being taken.

Anne Humphrys, Claire Kingaby-Lewis
Suffolk Parent Carer Network

We are delighted with the volume and quality of feedback received by SPCN in their 2019 Annual SEND Survey from parents and carers – thank you to everyone who took the time to contribute. We were presented with the results of the survey at our SEND Programme Board meeting on the 26th November and were pleased to see that some of the changes we have made are beginning to provide better support to families. We do, however, recognise there is still much more to do and your feedback will help us to refocus on those areas that require an immediate response/support for families. The survey results will also be used to support our longer term planning for the next three years.  

As leaders across Health and Local Authority Children Services, we are listening and are committed to challenging our current processes and systems to make improvements for families in Suffolk, we also want to continue to build on what you have told us works well.

Over the next few months we will start to update our SEND plans, with a view to publishing a new phase of the Suffolk SEND Strategy in September 2020. This strategy will be co-produced and we and SPCN will keep you updated with how your feedback is being incorporated into this work.

Thank you again for your honest feedback.

Allan Cadzow, Lisa Nobes and Judith Mobbs
Suffolk County Council and the three clinical commissioning groups in Suffolk (Ipswich and East Suffolk, West Suffolk and Great Yarmouth and Waveney)