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Emotional Wellbeing Hub Referral Response Information | Community Directory

Emotional Wellbeing Hub Referral Response Information

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This page provides answers to questions that you may have if you have submitted a referral to the Emotional Wellbeing Hub.

If you have come across this page but you have not made an online referral to the Emotional Wellbeing Hub, please go to Emotional Wellbeing Hub page 

What to expect once you have made a referral to the Emotional Wellbeing Hub?

  1. Your referral will be screened by one of our clinical practitioners and will be allocated a risk rating. (This risk rating will determine the speed of our response to your referral.)

  2. You will be placed on our waiting list. Our waiting times vary, but we will contact you at the earliest opportunity.

Please be aware there is a high level of demand for our service.

Your referral will be processed as quickly as possible.

What happens now I have submitted my referral?

An Emotional Wellbeing Hub Practitioner will contact you by phone to either:

  • Discuss your concerns/needs with one of our clinical practitioners.
  • Offer guidance, information and advice that could support you.
  • Signpost you to local support services.
  • Offer you a referral to an appropriate service.

If you are unavailable when we call you about your referral, we will leave a voicemail message asking you to contact us.

If you no longer wish to proceed with your referral you must contact us to confirm this to our clinical practitioner, so they can close your referral.

If you miss our call, please call us back as soon as possible, even if you no longer require our help (so we know to take you off our waiting list.)

When we contact you, we will ask the following questions so we do not miss anything  that may be important for us to know.

We will ask you:

  • Is the child/young person your concerned about feeling suicidal?
    Are they making plans to take their life?

  • Is there any history of a suicide in the family?

  • Have they self-harmed or are they in danger of doing so?

  • Is anyone else in the family having problems?

  • Have they already received help in the past?

  • What is everyday life like for you and your family?
    (Details about their friends, hobbies, leisure activities to help us understand any noticeable changes in the child/young persons behaviour.) 
  • What is working well for them at present and what are the child/young person’s strengths? 

Why do we need this information:

Giving as much information as you can will help our clinical practitioners to assess what support is right for you and your family.

For details of our confidentiality policies, please see Suffolk County Council’s Privacy Notice and Norfolk and Suffolk Foundation Trust Privacy Notice. 

Here are some questions that you may wish to ask us:

(Please note we will try and provide an answer as best as we can based on your referral situation and current waiting times.)

  • How long will it take to process my referral?
  • How will you give me feedback about the problem?
  • How long will it take after we have agreed to make an onward referral until I receive a service? (Please note that for onward referrals to be made you must give your consent.)
What should I do if the situation worsens?

You can call the Emotional Wellbeing Hub to keep our Hub Practitioners informed of any changes that may have occurred to your situation while we process your referral.

The Emotional Wellbeing Hub helpline is not a crisis helpline so it should not be your first point of contact in an emergency. 

  • Call the First Response 24/7 helpline on 0808 196 3494
  • Speak to The Samaritans who can also provide support on 116 123.
  • If the situation worsens and becomes a life-threatening emergency you should call 999 or if it is urgent, but not life-threatening call NHS 111.

Help and support while you are on a waiting list?

Resources to support wellbeing of young adults and families

Emotional Wellbeing Gateway website - has information, advice and resources on mental health issues. (The site allows you to do a keyword search for local community support groups in your area.)

Wellbeing Suffolk – The wellbeing service provides a range of online courses and webinars.

Recovery College - provides podcasts and online courses for those aged 16 and over on topics such as mental health and living meaningfully.

Healthy Suffolk – five ways to wellbeing – The Five Ways to Wellbeing is a Suffolk initiative to gain awareness of how you can look after your emotional wellbeing.

The Source - a website for young people in Suffolk, that provides information and advice that covers a range of health and wellbeing topics.

Kooth - a free, safe and anonymous online emotional wellbeing and counselling service four young people in Suffolk aged 11-25.

Young Minds – A charity organisation that supports children and young people’s mental health.

Young Minds Crisis Text Messaging Service - for young people in emotional distress.

Young Minds Drug and Alcohol Use - advice page.

Royal College of Psychiatrists – has information for young people, parents and carers about young people’s mental health.

NHS UK – Moodzone – The NHS have a list of mental wellbeing organisations and useful guidance.

MindEd has practical guidance, and learning modules for families and professionals.

Anna Freud National Centre for Children and Families – has a range of resources and support to parents, and an ‘On My Mind’ young person’s directory.

The Mix - Information and resources for young people on issues, such as mental health, homelessness and coping during lockdown.

Turning Point - Support for young people affected by drug and alcohol abuse.

CCI Centre for Clinical Information - Self Help Resources for Mental Health Problems. Easy to read workbooks for adults covering a variety of wellbeing issues including; anxiety, low mood, self-esteem, tolerating distress and assertiveness.

Free Parent and Carer Workshops

Parent workshop 2: Supporting our young people with anxiety

Dates and times: Tuesday 9 February 6pm, 7.15pm

Parent workshop 3: Supporting our young people with low mood

Dates and times: Monday 22 February 1pm, 6pm, or Tuesday 23 February 6pm, 7.15pm

Parent workshop 4: Tools for managing uncertainty

Dates and times: Monday 22 March 1pm, 6pm, or Tuesday 23 March 6pm, 7.15pm

How do I book my place?

To register please contact and confirm the title, date and time of the Workshop(s) you would like to attend  

If you would like more information or have a specific question about a workshop, please email us your query and we will do our best to answer this.

Are there any helpful mindfulness techniques that could help?

These mindfulness techniques may help you or your family in a distressing situation:

  • The 5-4-3-2-1 Grounding technique 
    Notice 5 things around you that you can see
    4 things you can feel
    3 things you can hear
    2 things you can smell
    1 good thing about yourself. 
    This can help calm and distract the mind by focusing it on the present moment.

  • Breathing exercises 
    Take 10 slow deep breaths from your belly (in through you nose and out through your mouth). Focus your attention fully on each breath, on the way in and on the way out. Say the number of the breath to yourself as you exhale. 
    Breathing exercises help release tension in the body and reduce stress levels.

  • Emotional Freedom Technique (EFT) 
    Also referred to as 'tapping' or 'psychological acupressure' (as it's based on Chinese medicine). EFT has been used to treat people with physical pain and emotional distress. It helps you to focus on a specific issue while tapping on end points of the body's energy meridians which is believed to help restore balance and release negative emotions and pain. Try this EFT video session to see if you find this mindfulness technique useful:

We are interested in hearing what mindfulness techniques may be working well for your family, and where you are learning them so we can share them with others. 

A-Z List of resources for different mental health, SEND and behavioural issues,

Below are a selection of resources and advice that The Hub feel could be useful to you. 


The Gateway Anxiety in children and young people - advice page for parents and carers.

The Source Anxiety information - advice for young people.

A workshop aimed at secondary school age pupils and parent/carers on anxiety:

Workshop Part 1 and Workshop Part 2 and Workshop for Parents and Carers 

Young Mind Parent Survival Guide - provides s support guide for parents and carers on managing a child’s anxiety.

Child Mind Institute - The Child Mind Institute provides information on many different types of anxiety and resources to help young people and parents.

Clear Fear App (Free downloadable app) - This app has been designed for teenagers experiencing anxiety. It has exercises which target thoughts and behaviour, and aid relaxation to alleviate anxiety.

Autism, ADHD, and special educational needs

Parents guide for improving the wellbeing of young children with learning disabilities - Guide created by the University of Warwick and the Challenging Behaviour Foundation to help families promote the wellbeing of their children with learning disabilities, including their own wellbeing.

Information booklet on ADHD

SEND parenting support - Advice from Yvonne Newbold website. Webinars on understanding behaviour in those with Special Educational Needs and Disabilities.

YouTube information clip on managing ADHD within lockdown - Aimed at parents/carers to provide tips on managing home for children with ADHD during lockdown

Autism Anglia - Autism Anglia provides information and support to young people and adults who may have Autism.

Suffolk Parent Carer Network SPCN - Are a group of parents and carers of children with additional needs and/or disabilities who work with education, health and wellbeing services to support families.

Local Offer website - - Suffolk SEND Local Offer information about support for families. 

Suffolk Sendiass - A confidential and impartial information, advice and support service on issues related to Special Educational Needs and Disability (SEND).

Behavioural difficulties

Information about behaviour booklet - Provides information and guidance on behaviour difficulties.

The below information sheets provide basic information for challenging behaviour:

Sheet 1 - Understanding challenging behaviour

Sheet 2 - Finding the Reasons for Challenging Behaviour

Sheet 3 - Positive Behaviour Support Planning

Eating difficulties

Beat eating disorders charity - The UK's Eating Disorder charity, includes helplines for support and resources on their website.

Recovery Record App - Designed for every stage of recovery from anorexia, bulimia, OED, BED, CED and other eating disorders.

Wednesday’s Child leaflet - Leaflet providing psychoeducation around eating disorders and information around what the charity can provide.

Emotion regulation

Papyrus website - has resources to support emotional regulation. Papyrus is a charity supporting the prevention of young suicide.

MOODJUICE - Anger Problems and Self-help Guide - A PDF that provides education on anger, tools to help the young person understand their own anger, and methods to regulate it.

Moodwise - A website to help young people find digital tools to help improve their mood.


Mermaids - Offer information and support for both young people and parents around trans-gender, non-binary, and gender diversity.

Guide for Supporting LGB young people - This workbook is designed for professionals and people who work with young people who may be lesbian, bisexual, or gay. It provides information and tips on supporting these young people.

Loss & grief

Cruse Bereavement Care booklets - Child Bereavement UK has a number of booklets for helping children understand loss on their website.

Low mood

Depression in children and young people - Advice page for parents and carers.

The Source Depression page - Advice for young people in Suffolk.

Depression self-help guide - NHS booklet designed for those who may be experiencing lot to moderate symptoms of low mood and depression.

Supporting Your Child With Depression and Low Mood - Advice from YoungMinds website.

Self-harm & suicidal thinking

Self-harm in children and young people - Advice page for parents and carers

The Source Self-harm advice - Advice for young people in Suffolk

Self-harm information for young people - Z card for young people in Suffolk

Feeling overwhelmed or suicidal, or know someone who does? - Information from The Source for young people in Suffolk.

Feeling overwhelmed or suicidal - Young Suicide Prevention z card

Papyrus website - A charity supporting the prevention of young suicide.

Campaign Against Living Miserably (CALM) - Male suicide prevention website.

Stay Alive App - This app helps you and others stay safe and provides information on steps to stay safe when feeling suicidal.


How to get a goodnight's sleep podcast - This podcast discusses the challenges with sleep, with reference to covid-19, and tips for helping a young person’s sleep routine.

Top tips for better sleep young people - Top tips for better sleep during lockdown has been created by Bury North Youth Team. This booklet is aimed at adolescents and young adults.

Covid-19 Resources

Please refer to the above Coronaviris information at the top of this web site as well as the information below.

Covid Mental Health Resources Guide - includes a list of family support services and organisation available during lockdown.

Young Minds Parent tips on supporting young people at university - during the COVID-19 pandemic 

4 top tips for parents on surviving lockdown - from the BBC 

Podcast on low mood in the covid-19 pandemic - The podcast is aimed at young people and explores the experience of low mood and what young people may find helpful.

Top tips for better sleep during lockdown - Top tips for better sleep during lockdown has been created by Bury North Youth Team for young people. This booklet is aimed at adolescents and young adults.

Useful Mental Health leaflets

Useful leaflets for young people

How are you feeling today? Z Card

Feeling Overwhelmed and Suicidal Z Card

Movement and Mind Z Card

I feel like hurting myself Z Card

Useful leaflets for parents and carers

Suffolk Parent Carer Network Family Support Pack - Lists useful organisations and services for families.