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Contact Customer First (Social Services)

Customer First is the first point of contact for social services in Suffolk. We deal with enquiries and referrals about adults, children and mental health assessments.

If you are unsure if your enquiry is about social care, contact us. We will be happy to assist you if we can, and if we can’t we will point you in the right direction.

Speak to Customer First quickly and easily by web chat

  • Your questions about social care will be answered quicker on web chat.
  • Open Monday to Thursday 8am to 5:20pm; Fridays 8am to 4:20pm excluding bank holidays.

Click chat with us in the right hand corner of your screen.

Last updated December 2016

Make an online referral

Send a referral to Customer First

  • Adult referral online form for non-urgent referrals, including carers assessments. Please do not use this form for making referrals about someone who is at risk of abuse, harm or neglect, but use the Adult Safeguarding referral form below instead.

  • Adult safeguarding referral online form to use if you are concerned that someone is at risk of abuse, harm or neglect. If you feel they are in immediate danger please contact us on 0808 800 4005 rather than completing this form, or dial 999 in an emergency.

  • For child referrals or safeguarding concerns please telephone 0808 800 4005.

Email Customer First


GSI Secure Email (this address can be used by senders who have one of the Government Secure Intranet (GSI) family of email domains including,,,,,,,,

Phone Customer First

Call 0808 800 4005 (free from landlines and most mobiles)

Opening hours are 8am - 6.45pm Monday to Friday.

Outside these hours this number will divert to the Emergency Duty Service who can deal with any matters that cannot wait until the next working day.

For child referrals or safeguarding concerns please telephone 0808 800 4005.

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