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Contact Customer First (Social Services)

Customer First is the first point of contact for social services in Suffolk. We deal with enquiries and referrals about adults, children and mental health assessments.

If you are unsure if your enquiry is about social care, contact us. We will be happy to assist you if we can, and if we can’t we will point you in the right direction.

Speak to Customer First quickly and easily by web chat

  • Your questions about social care will be answered quicker on web chat.
  • Open Monday to Thursday 8am to 5:20pm, Fridays 8am to 4:20pm (excluding bank holidays)

Click chat with us in the right hand corner of your screen.



Make an online referral

Worried that someone is at risk of abuse, harm or neglect?

Complete an adult safeguarding form

To make a safeguarding referral you will need to use the Adult Care Portal. The first time you complete a form you will be asked to create a new portal account. It’s easy to register for an account, and means the information you send to us is secure

If you’re worried about someone and want to let us know anonymously, please use our alternative adult safeguarding form

If you or someone you know needs help at home, or a family carer needs extra support:

Complete a request for support form

What to do if you’re worried about a child or young person

Contact Adult Social Care (Customer First)

Call 0800 917 1109 (free from landlines and most mobiles)

Opening hours are Monday to Thursday 8am to 5:20pm, Fridays 8am to 4:20pm (excluding bank holidays)

Outside these hours this number will divert to the Emergency Duty Service who can deal with any matters that cannot wait until the next working day.

Last updated May 2019

Contact Children's Social Care (Customer First)

Call 0808 800 4005 (free from landlines and most mobiles)

Opening hours are Monday to Thursday 8am to 5:20pm, Fridays 8am to 4:20pm (excluding bank holidays)

Outside these hours this number will divert to the Emergency Duty Service who can deal with any matters that cannot wait until the next working day.

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