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Children and Young People’s Emotional Wellbeing Hub | Community Directory

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Children and Young People’s Emotional Wellbeing Hub

Image of the Emotional Wellbeing Hub logo

What is the Emotional Wellbeing Hub?

The Emotional Wellbeing Hub provides information, advice, and guidance if you are worried about the mental health of a child or young person aged 0-25 years.
Or if you are a young person who needs emotional wellbeing support.

The Emotional Wellbeing Hub is a multi-agency team offering a central point of contact for families, professionals, and young people to access mental health services.

You can discuss concerns about the emotional wellbeing of a child or young person in East or West Suffolk. 

If you live in Great Yarmouth and Waveney, or Norfolk, please contact the Point 1 Service instead.

Important notice during Covid-19:

If you, your child or young person are in need of mental health support, please contact our helpline, leave a message and we will get back to you.

Please refer to the below self-help guidance which we have put together to support all families to stay well.

There are also useful resources for young people:

Covid-19 information and resources for families in Suffolk (PDF Document)

Coronavirus words and pictures guide for young children (PDF Document)

The Source - Coronavirus resources for young people in Suffolk

How to contact the Emotional Wellbeing Hub?

Call our helpline on: 0345 600 2090  

Available Monday to Friday, 8am to 7.30pm. Please note this is not a crisis helpline. 

If it is an emergency:

Make an online referral to the Hub

Young person self-referral form

Parent, carer and professionals referral form

If you're unsure about making a referral and wish to discuss the process, or if you have any difficulties completing our referral forms, please call the Hub helpline for assistance.

What happens after you have made a referral? 

  1. Read this Emotional Wellbeing Hub Referral Response Information Page.

  2. Search for community organisations and services on The Gateway using keywords and your postcode. Visit www.emotionalwellbeinggateway.org.uk

  3. Download the Suffolk Parent Carer Network Mental Helath Family Support Guidance (PDF document from the SPCN website)
Other helpful emotional wellbeing support 

Suffolk Wellbeing Service - provides advice and support, free courses and webinars for people of all ages, on common mental health issues. 

ChatHealth School Nursing Team - young people can get confidential health advice by texting a Suffolk school nurse. 

kooth - is a free online counselling and emotional wellbeing service for 11-25 year olds. 

Moodwise - is a website that provides 16-25 year olds with resources and digital tools to help them find ways to feel better.

The site help young people if they are feeling anxious, low, stressed, angry or lonely. 

YoungMinds Parent Helpline - call 0808 802 5544. Available Monday-Friday, 9.30am to 4pm. 

YoungMinds Crisis Text Messaging Service - young people experiencing a mental health crisis can Text 85258. Avaialable 24/7. 

MindEd for families - is a website that provides practical advice and guidance to help you support your child with various wellbeing issues. 

Get support from these voluntary organisations:

Suffolk Parent Carer Network (SPCN) - is a network of parents and carers of children with additional needs and/or disabilities.
They offer support to Suffolk parents online and over the phone.
Call: 07341 126455, . Find them on Facebook: @Suffolkpcn

Suffolk Sendiass - (Special Educational Needs and Disabilities Information Advice and Support Service), provides a confidential and impartial information and advice service to SEND families. 

Suffolk Local Offer website - has information about support services and local opportunities for children and young people with SEND. 

PACT (Parents And Carers Together) - support parents and carers to support the mental health of their children and young people.
They offer private meetups via Zoom, support by phone (07856 038799), and email:parentsandcarerstogether@gmail.com, and through their Facebook group. 

Home-Start - is a countywide charity providing one-one volunteer-based, home-visiting, family support.
They work closely with professionals to provide emotional support, guidance, friendship, and practical solutions, to help to families with children aged 0 -12 years old across Suffolk. 
Support is provided on a weekly basis, between the hours of 7am-8pm. Call 01473 621104. 

Suffolk Minds - have a number of resources and support for adults and children to help them stay well. Anyone who needs support can contact their friendly team. Call: 0300 111 6000 (Monday – Friday). 

Find out what support is available in your area with this list of emotional Wellbeing support groups for young people

If you know a group that supports people's emotional wellbeing, please email engagementhub.enquiries@suffolk.gov.uk