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Children and Young People’s Emotional Wellbeing Hub

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What is the Emotional Wellbeing Hub?

The Emotional Wellbeing Hub provides information, advice, and guidance if you are worried about the emotional wellbeing and mental health of a child or young person aged 0-25 years. Or if you are a young person who needs emotional wellbeing support.

The Emotional Wellbeing Hub is a multi-agency team offering a central point of contact for families, professionals, and young people to access mental health services or to discuss concerns about the emotional wellbeing of a child or young person in East or West Suffolk. (If you live in Great Yarmouth and Waveney, or Norfolk, please contact the Point 1 Service).

Important notice regarding Covid-19 and its impact on Mental Health Services:

Due to the Covid-19 outbreak we are having to change the process within the Emotional Wellbeing Hub to ensure that those who are most in need are still able to access our service. Due to significantly reduced staffing the Hub will only be able to deliver a duty service providing support, advice and onward referral to service users who are at greatest risk.

If you or your child feel you are in urgent need of mental health support, please contact our helpline, but be aware that it may take longer for us to reach your call.

We apologise for any inconvenience, and we hope that the Hub will be able to return to a full service provision of staff as soon as possible. We appreciate your understanding during this time. 

Please refer to the below self-help guidance which we have put together to support all families to stay well, as well as useful resources for young people:

Covid-19 information and resources for families in Suffolk

Coronavirus words and pictures guide for young children

The Source - Coronavirus resources for young people in Suffolk

How to contact the Emotional Wellbeing Hub?

Call our consultation helpline on: 0345 600 2090

Our helpline is open to professionals, parents, carers and young people from Monday to Friday, 8am – 7.30pm for confidential information, advice and support. 

Please note this is not a crisis helpline. If it is an emergency you should call 999 or contact the Samaritans. 

The Samaritans - are available 24/7 for anyone to contact on: 116 123 (free to call and won't appear on your phone bill), or you can email them at: jo@samaritans.org.

If you are a young person you can also get support from:

Kooth - A free online counselling and emotional wellbeing support service for young people aged 11-18. Kooth is available 24/7. Go to their website for help and support about any issue.

School Nursing - ChatHealth Text Service - Confidential health advice from a school nurse. Available Monday - Friday 9.30am to 4.30pm. Text 07507 333356. 

YoungMinds Crisis Textline - For young people experiencing a mental health crisis. Available 24/7. A young person can contact their messenger service by texting: 5258.

Childline - Available 24/7 to help children and young people with all sorts of issues.

Make an online referral 

The Emotional Wellbeing Hub accepts referrals from young people, professionals, health practitioners, parents and carers, for anyone aged 0-25 years old. Choose from the options below to start your referral. 

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I am a young person (click here)        

And I would like to make a self-referral.            

 I am a professional, parent or carer (click here)

And I would like to refer a child or young person.

If you're unsure about making a referral and wish to discuss the process, or if you have any difficulties submitting your referral, please contact the Hub.

What happens now you have made a referral? 

  1. Read this Emotional Wellbeing Hub Referral Response Information Page.

  2. Find support from local community organisations: Search for organisations on The Gateway using keyword and postcode. Or download this Family Support Pack which contains some local and national resources that you/your child may find helpful. 

Other helpful emotional wellbeing support 

Wellbeing Suffolk

Wellbeing Suffolk provides free advice and support across Suffolk for people of all ages, on common mental health and emotional issues, such as low mood, depression or stress. Find out more 

YoungMinds

If you are a parent needing help, you can contact the YoungMinds Parent Helpline on 0808 802 5544 (Mon-Fri from 9:30am to 4pm). Find out more

MindEd for Families

MindEd for Families provides practical and evidenced-based advice and guidance to help you support your child. Parents have worked with mental health practitioners and NHS England to develop the information on their website - www.minded.org.uk/families

Moodwise for young people

Moodwise is a website where 16-25 year olds can find emotional wellbeing resources and digital tools. By answering some simple questions the site directs you to the most relevant support available relating to five key areas: anxiety, depression, stress, anger and loneliness. No personal information is collected and all content is NHS approved and quality assured by a clinician. Visit moodwise.co.uk

Emotional wellbeing social support groups for young people

Find out what support is available in your local community through this list of emotional Wellbeing support groups for young people

If you know a group in your area that supports children and young people's emotional health and wellbeing that's not on this list, please email the Gateway website team at: engagementhub.enquiries@suffolk.gov.uk  

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