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Children and Young People’s Emotional Wellbeing Support in Suffolk

Families can refer children and young people to the following places if they are worried about a child's mental health.

Emotional Wellbeing Hub - East and West Suffolk

The Emotional Wellbeing Hub provides access to NHS Mental Health Support Services.

Parents and carers can make a referral to the Emotional Wellbeing Hub if they are concerned about the mental health of a child or young person aged 0-25 years, or if you're a young person experiencing emotional wellbeing difficulties.

Call our helpline on 0345 600 2090 and press option 3 to make a referral to access specialist mental health services. (Open Monday to Friday, 8am to 8pm). 

Please note if you need urgent mental health support you should call the 24/7 NHS Mental Health Crisis Support line on 111 and press option 2.

To make an online referral to the Emotional Wellbeing Hub see referral forms below:

Young person self-referral form (0-24 year olds)  

Parent/Carer referral form (0-24 year olds)

Professionals referral form (CAMHS – 0-18 year olds) (See below update if you are a GP)

Professionals referral form (YAMHS 18-24 year olds)

Please read our confidentiality policies: Suffolk County Council’s Privacy Notice and Norfolk and Suffolk Foundation Trust Privacy Notice

If you have any issues using the above referral forms, please contact us.

Referral information for GPS - update from 4th December 23

Following feedback from GPs and other system partners, Norfolk and Suffolk NHS
Foundation Trust (NSFT) is launching a new 0-18 year olds referral criteria document and referral form for its Suffolk Child and Adolescent Mental Health Services (CAMHS).

The referral criteria aims to help referrers understand who to refer, when, what for and how. It also explains more about the services our CAMHS teams provide, which include:  

  • Specialist CAMHS (formerly known as Child and Family) – for those with moderate to severe mental health difficulties such as mood disorders, post-traumatic stress disorder and complex emotional needs.   

The new 0-18 referral form for GPs will be available on the DXS system from 4 December. Please submit completed forms via ERS.

Before making a referral
GPs and professionals should consider other services that may be more appropriate for young people to access before making a referral (like Kooth, the School Nursing ChatHealth Service or Health Visiting team (Under 5s)) This could include advice and guidance from the voluntary sector, safeguarding from Suffolk County Council or emergency support from the NHS 111 option 2 Crisis Support Line. 

Urgent Mental Health Support in Norfolk and Suffolk

For urgent mental health support, contact:

  • Call 111 and press option 2 NHS Mental Health Crisis Line (24/7 helpline for anyone of any age) 
  • Contact the Samaritans 
  • If it's a life-threatening emergency call 999.
Barnardo's Phoneline Service - East and West Suffolk

Families who call the Emotional Wellbeing Hub helpline on 0345 600 2090, are now given an additional option to contact the Barnardo's Phoneline Service by pressing option 2.

The Barnardo's Phoneline Service helps families looking for general wellbeing information and guidance to help address common emotional wellbeing issues in children and young people.

The Barnardo's phoneline service provides a seperate service to the Emotional Wellbeing Hub, which is delivered by NSFT (Norfolk and Suffolk Foundation Trust).

Please note even though the Barnardo's Phoneline Service shares the same contact number as the Emotional Wellbeing Hub, they are not able to help families with referrals into CAMHS (Child and Adolecent Mental Health Services).

For more information about the Barnardo's Phoneline Service go to: Barnardo's Phoneline Service page

Just One Norfolk Service - Lowestoft and Waveney

The Just One Service provides information, advice and guidance on mental health support services for families in Lowesoft and Waveney.

You contact the Just One Service on 0300 300 0123 or visit: www.justonenorfolk.nhs.uk 

Other mental health support

Take a look at all Other emotional wellbeing support available to families in Suffolk.


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