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Children and Young People’s Emotional Wellbeing Hub


The Emotional Wellbeing Hub provides information, advice, and guidance if you are worried about the mental health of a child or young person aged 0-25 years, or you're a young person experiencing emotional wellbeing difficulties.


How do I contact the Emotional Wellbeing Hub?

Call our helpline on 0345 600 2090 and press option 3 to make a referral to access specialist mental health services. (Open Monday to Friday, 9am to 3pm). 

If you live in Lowestoft and Waveney:

The Hub service is only available to children and young people who live in East or West Suffolk. If you live in Lowesoft and Waveney contact the 'Just One' service on 0300 300 0123 or visit: www.justonenorfolk.nhs.uk 

Take a look at all Other help and support available in Suffolk.

NHS Crisis Support Line

For urgent mental health support, contact:

  • Call 111 and press option 2 NHS Mental Health Crisis Line (24/7 helpline for anyone of any age) 
  • Contact the Samaritans 
  • If it's a life-threatening emergency call 999.
Make an online referral to the Hub

Young person self-referral form

Parent, carer and professionals referral form

Please read our confidentiality policies: Suffolk County Council’s Privacy Notice and Norfolk and Suffolk Foundation Trust Privacy Notice

Referral information for Professionals and GPS

Before professionals/GPs make a referral to our service, please check whether the young person can be signposted to support from the School Nursing ChatHealth Service or Health Visiting team (Under 5s) 

Please read our criteria for referrals document in the downloads box to the right.

The Hub helpline now has an additional option to access the Barnardo's Phoneline Service

Families who call the Hub helpline on 0345 600 2090, are now given an additional option to contact the Barnardo's Phoneline Service.

The Barnardo's Phoneline Service helps families looking for general wellbeing information and guidance to help address common emotional wellbeing issues in children and young people. Note this phoneline service cannot help with clinical referrals. 

To access the Barnardo's Phoneline Service simply call the Emotional Wellbeing Hub helpline on 0345 600 2090, and press option 2  to get through to a trained Barnardo’s call agent.

Below are some FAQs about the Barnardo's Phoneline Service. For further information go to our page Barnardo's Phoneline Service

How will the new additional Barnardo's service benefit families and young people contacting the Hub helpline?

The additional service will focus on parents and carers and young people that come through to the Hub looking to obtain general wellbeing information, which could be on common mental health issues like stress or anxiety, help signposting to support services and useful resources. As well as support with some referrals.

We hope with Barnardo's helping the Hub to guide families to useful wellbeing information and resources, this will enable parents and carers and young people to get support sooner and (where possible) prevent the need for more specialist mental health support later. It also allows the Hub team to focus on the high level case callers.

As this new phoneline service is being trialled, it is a work in progress so only time will tell how it manages to meet these needs.

We will be gathering feedback from callers to help us evalute the service and any improvements that can be made.

How does the Barnardo’s phoneline service work with the Emotional Wellbeing Hub?
  • Banardo's is a separate organisation to NSFT (Norfolk and Suffolk Foundation Trust) who provides the Emotional Wellbeing Hub Service.

  • Barnardo’s has worked with the Emotional Wellbeing Hub since July 2021 supporting them with some referrals on their waiting list.
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