What is the Emotional Wellbeing Hub?
The Emotional Wellbeing Hub provides information, advice, and guidance if you are worried about the mental health of a child or young person aged 0-25 years, or you're a young person experiencing emotional wellbeing difficulties.
The Emotional Wellbeing Hub is a multi-agency team offering a central point of contact for families, professionals, and young people to access mental health services.
The service is available to a child or young person who lives in East or West Suffolk. (For families in Great Yarmouth, Lowestoft, Waveney, or Norfolk, contact Point 1 Service).
How to contact the Emotional Wellbeing Hub?
Call our helpline on: 0345 600 2090 (Monday to Friday, 8am to 7.30pm). Please note this is not a crisis helpline.
If it is an emergency:
- Call 999
- First Response 24/7 helpline on 0808 196 3494.
- Contact the Samaritans
Important notice regarding service delays:
Unfortunately, the Emotional Wellbeing Hub is experiencing a very high level of referrals and this means it is taking much longer for people to access support services and signposting. We are doing all we can to improve response times to make sure we can help you get the support you need. We will keep you updated on the progress of our service. Whilst we work on getting things right, it may be quicker for you to access some of the other support and information that is available.
For young people:
Watch this video made by a local young person detailing the range of support’ Celebrities with Mental Health Issues - YouTube
Get help from KOOTH for free and anonymous online couselling and peer to peer support.
For parents and carers:
Parent and carer workshops on wellbeing challenges for children/young people (e.g. anxiety and low mood) can be found and booked on our Eventbrite Organisation page
If you have missed a parent/carer workshop which you would like to see, recordings can be found at: https://www.nsft.nhs.uk/parent-workshops
Make an online referral to the Hub
Due to Covid there is a higher demand for our referral service which is affecting waiting times.
Before you make a referral please look at other help and support available to see if this information meets your needs.
If you need assistance completing a referral, please call our helpline.
Referral information for Professionals and GPS:
A large majority of our referrals come from professionals, and many of our incoming calls come from young people or parents who were signposted to our service by their GP.
Before professionals/GPs make a referral to our service, please check whether the young person can be signposted to support from the School Nursing, Health Visiting, Early Help teams to prevent unnecessary delay.
Professionals referring to the Emotional Wellbeing Hub must ensure the referral form is fully completed to enable the referral to be actioned.
Referrals are RAG rated based on the information contained in the referral. If a referral is incomplete or contains insufficient information to allow us to screen for presentation and risk, we will return the form to you to until it is fully completed.
Please see our 'Guidance on direct access services and referral information'
What to expect after I have made a referral to the Emotional Wellbeing Hub:
Your referral will be screened by one of our clinical practitioners and will be allocated a risk rating. (This risk rating will determine the speed of our response to your referral.)
You will be placed on our waiting list. Our waiting times vary, but we will contact you at the earliest opportunity. Please ensure the contact number you provide is the number you wish us to call you on.
When we contact you an Emotional Wellbeing Hub Practitioner will undertake the following:
- Discuss your concerns/needs.
- Offer guidance, information and advice that could support you.
- Signpost you to local support services.
- Offer you a referral to an appropriate service if applicable.
Please read our confidentiality policies: Suffolk County Council’s Privacy Notice and Norfolk and Suffolk Foundation Trust Privacy Notice.
If you no longer wish to proceed with your referral you must contact us so we can close your referral.
What can I do while I am on a waiting list?
Go to our page Other help and support.
What should I do if the situation worsens?
You can call the Emotional Wellbeing Hub to keep our Hub Practitioners informed of any changes that may have occurred to your situation while we process your referral.
In a crisis or emergency contact:
- First Response 24/7 helpline on 0808 196 3494
- The Samaritans. Call 116 123.
- If the situation becomes a life-threatening emergency call 999 or if it is urgent, but not life-threatening call NHS 111.