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Organisations offering activities and support. For local information go to Coronavirus Information,
Home But Not Alone phone line: 0800 876 6926,
or go to Community Action Suffolk to see how local groups can help isolated people.

Children and Young People’s Emotional Wellbeing Hub

Image of the Emotional Wellbeing Hub logo

What is the Emotional Wellbeing Hub?

The Emotional Wellbeing Hub provides information, advice, and guidance if you are worried about the emotional wellbeing and mental health of a child or young person aged 0-25 years. Or if you are a young person who needs emotional wellbeing support.

The Emotional Wellbeing Hub is a multi-agency team offering a central point of contact for families, professionals, and young people to access mental health services or to discuss concerns about the emotional wellbeing of a child or young person in East or West Suffolk. (If you live in Great Yarmouth and Waveney, or Norfolk, please contact the Point 1 Service).

Important notice during Covid-19:

If you, your child or young person are in need of mental health support, please contact our helpline, leave a message and we will get back to you.

Please refer to the below self-help guidance which we have put together to support all families to stay well, as well as useful resources for young people:

Covid-19 information and resources for families in Suffolk (PDF Document)

Coronavirus words and pictures guide for young children (PDF Document)

The Source - Coronavirus resources for young people in Suffolk

How to contact the Emotional Wellbeing Hub?

Contact our confidential helpline which provides information, advice and support for professionals, parents, carers and young people.

Call our helpline on: 0345 600 2090  Available Monday to Friday, 8am to 7.30pm. Please note this is not a crisis helpline. 

If it is an emergency: Call 999, contact the Samaritans. or contact the First Response 24/7 helpline on 0808 196 3494.

Make an online referral:

Young person self-referral form

Parent, carer and professionals referral form

If you're unsure about making a referral and wish to discuss the process, or if you have any difficulties submitting your referral, please contact the Hub.

What happens after you have made a referral? 

  1. Read this Emotional Wellbeing Hub Referral Response Information Page.

  2. Search for community organisations and services on The Gateway using keywords and your postcode. Visit

  3. Download the Suffolk Parent Carer Network Mental Helath Family Support Guidance (PDF Document)

Other helpful emotional wellbeing support 

First Response Service - offers immediate 24/7 advice, support and signposting for people of any age who are experiencing mental health difficulties. Call 0808 196 3494

The Samaritans - are available 24/7 for anyone to contact on: 116 123 (free to call and won't appear on your phone bill). Visit Or email

Suffolk Wellbeing Service - provides advice and support, free courses and webinars for people of all ages, on common mental health issues. Visit

ChatHealth service - get confidential health advice from a Suffolk school nurse. Send a text to 07507 333356. Available Monday-Friday, 9.30am to 4.30pm. 

Kooth - is a free online counselling and emotional wellbeing service for 11-25 year olds. Find out more on our kooth page or visit

Moodwise - is a website that provides 16-25 year olds with resources and digital tools to help them find ways to feel better if they are feeling anxious, low, stressed, angry or lonely. Visit

YoungMinds Parent Helpline - call 0808 802 5544. Available Monday-Friday, 9.30am to 4pm. 

YoungMinds Crisis Text Messaging Service - young people experiencing a mental health crisis can Text 85258. Avaialable 24/7. Visit

MindEd for Families - is a website that provides practical advice and guidance to help you support your child with various wellbeing issues. Visit

Emotional wellbeing support groups - find out what support is available in your local community through this list of emotional Wellbeing support groups for young people

If you know a group that supports people's emotional wellbeing which is not on our website, please contact The Gateway, email

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