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Children and Young People’s Emotional Wellbeing Hub


The Emotional Wellbeing Hub provides information, advice, and guidance if you are concerned about the emotional wellbeing and mental health of a child or young person aged 0-25 years. Or if you are a young person who needs emotional wellbeing support.

What is the Emotional Wellbeing Hub?

A multi-agency team offering a central point of contact and information for parents, carers, and professionals who are concerned about the mental health or emotional wellbeing of a child or young person in East or West Suffolk. (If you live in Great Yarmouth and Waveney, or Norfolk, please contact the Point 1 Service)

Young people can also contact the Emotional Wellbeing Hub to get emotional wellbeing help and support.

What does the Emotional Wellbeing Hub do?

The Emotional Wellbeing Hub replaces the NSFT (Norfolk & Suffolk NHS Foundation Trust) Access and Assessment Service for 0-25-year olds, providing a simple process for professionals, families and young people to make a referral or get advice about wellbeing and mental health services. 

The Emotional Wellbeing Hub also offers an open access consultation phone line to discuss concerns about the emotional wellbeing of a child or young person.

How to contact the service?

Call our consultation helpline:

Professionals, parents, carers and young people can contact the Emotional Wellbeing Hub on: 0345 600 2090.

Our opening times are Monday to Friday 8am – 7.30pm for consultation or advice. 

In an emergency, please call 999 or the Samaritans on 116 123.

The Samaritans - available 24/7 for anyone to contact on: 116 123 (free to call and won't appear on your phone bill), or you can email them at:

If you are a young person you can also get support from:

YoungMinds Crisis Textline - available 24/7 for young people experiencing a mental health crisis. A young person can contact their messenger service by texting: 5258.

Childline - available 24/7 to help children and young people with all sorts of issues.

Make an online referral: 

We accept referrals from young people, professionals, health practitioners, parents and carers, for anyone aged 0-25 years old. Choose from the options below to start your referral. 

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I am a young person (click here)        

And I would like to make a self-referral.            

 I am a professional, parent or carer (click here)

And I would like to refer a child or young person.

If you're unsure about making a referral and wish to discuss the process, or if you have any difficulties submitting your referral, please contact us.

Please be aware:

We are currently experiencing a significant number of calls and referrals. Your referral is important to us and our staff are endeavouring to contact referrers as quickly as possible (based on risk level). We understand this may be frustrating, but we ask for your patience. We are currently expanding our team in order to meet this unexpected high demand and would ask that you wait for us to contact you as calling to check on a referral may cause further delays at this very busy time.

Not sure if your referral was sent? Or what happens now you have made a referral to us? 

To check if your referral was received and to find out what happens next, please read this Emotional Wellbeing Hub Referral Response Information Page.

Other helpful emotional wellbeing support:

School Nursing - ChatHealth Text Service

Text 07507 333356 for confidential health advice from a school nurse (available Mon-Fri 9.30am to 4.30pm).

Wellbeing Suffolk

Wellbeing Suffolk provides free advice and support across Suffolk for people of all ages, on common mental health and emotional issues, such as low mood, depression or stress. Find out more 


If you are a parent needing help, you can contact the YoungMinds Parent Helpline on 0808 802 5544 (Mon-Fri from 9:30am to 4pm). Find out more

MindEd for Families

MindEd for Families provides practical and evidenced-based advice and guidance to help you support your child. Parents have worked with mental health practitioners and NHS England to develop the information on their website which can be found here -

Emotional wellbeing social support groups for young people

Find out what support is available in your local community through this list of emotional Wellbeing support groups for young people

If you know a group in your area that supports children and young people's emotional health and wellbeing that's not on this list, please email the Gateway website team at:  

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