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Children and Young People’s Emotional Wellbeing Hub


What is the Emotional Wellbeing Hub?

The Emotional Wellbeing Hub provides information, advice, and guidance if you are worried about the emotional wellbeing and mental health of a child or young person aged 0-25 years. Or if you are a young person who needs emotional wellbeing support.

The Emotional Wellbeing Hub is a multi-agency team offering a central point of contact for families, professionals, and young people to access mental health services or to discuss concerns about the emotional wellbeing of a child or young person in East or West Suffolk. (If you live in Great Yarmouth and Waveney, or Norfolk, please contact the Point 1 Service).

How to contact the Emotional Wellbeing Hub?

Call our consultation helpline on: 0345 600 2090

Our helpline is open to professionals, parents, carers and young people from Monday to Friday, 8am – 7.30pm for confidential information, advice and support. 

Please note this is not a crisis helpline. If it is an emergency you should call 999 or contact the Samaritans. 

The Samaritans - are available 24/7 for anyone to contact on: 116 123 (free to call and won't appear on your phone bill), or you can email them at:

Christmas opening times for the Hub helpline: 

23rd and 24th December - Open 8am-7.30pm

Christmas Day - Closed

Boxing Day - Closed

27th December - Open 8am-7.30pm

30th and 31st December - Open 8am-7.30pm

1st January - Closed

2nd and 3rd January - Open 8am-7.30pm

If you live in Lowestoft and Waveney please be aware that the Point 1 Service is open as usual, apart from Christmas Day, Boxing Day and New Years Day when they will be closed.

If you are a young person you can also get support from:

Kooth - A free online counselling and emotional wellbeing support service for young people aged 11-18. Kooth is available 24/7. Go to their website for help and support about any issue. Kooth is available for young people to contact over Christmas.

School Nursing - ChatHealth Text Service - Confidential health advice from a school nurse. Available Monday - Friday 9.30am to 4.30pm. Text 07507 333356. Please be aware there will be a limited service over Chrsitmas.

YoungMinds Crisis Textline - For young people experiencing a mental health crisis. Available 24/7. A young person can contact their messenger service by texting: 5258.

Childline - Available 24/7 to help children and young people with all sorts of issues.

Make an online referral 

The Emotional Wellbeing Hub accepts referrals from young people, professionals, health practitioners, parents and carers, for anyone aged 0-25 years old. Choose from the options below to start your referral. 

Please be aware we receive a significant number of calls and referrals. Your referral is important to us and our staff are endeavouring to contact referrers as quickly as possible (based on risk level). We understand this may be frustrating, but we ask for your patience to wait for us to contact you as calling to check on a referral may cause further delays.

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I am a young person (click here)        

And I would like to make a self-referral.            

 I am a professional, parent or carer (click here)

And I would like to refer a child or young person.

If you're unsure about making a referral and wish to discuss the process, or if you have any difficulties submitting your referral, please contact the Hub.

What happens now you have made a referral? 

  1. Read this Emotional Wellbeing Hub Referral Response Information Page.

  2. Find support from local community organisations: Search for organisations on The Gateway using keyword and postcode. Or download this Family Support Pack which contains some local and national resources that you/your child may find helpful. 

Other helpful emotional wellbeing support 

Wellbeing Suffolk

Wellbeing Suffolk provides free advice and support across Suffolk for people of all ages, on common mental health and emotional issues, such as low mood, depression or stress. Find out more 


If you are a parent needing help, you can contact the YoungMinds Parent Helpline on 0808 802 5544 (Mon-Fri from 9:30am to 4pm). Find out more

MindEd for Families

MindEd for Families provides practical and evidenced-based advice and guidance to help you support your child. Parents have worked with mental health practitioners and NHS England to develop the information on their website -

Moodwise for young people

Moodwise is a website where 16-25 year olds can find emotional wellbeing resources and digital tools. By answering some simple questions the site directs you to the most relevant support available relating to five key areas: anxiety, depression, stress, anger and loneliness. No personal information is collected and all content is NHS approved and quality assured by a clinician. Visit

Emotional wellbeing social support groups for young people

Find out what support is available in your local community through this list of emotional Wellbeing support groups for young people

If you know a group in your area that supports children and young people's emotional health and wellbeing that's not on this list, please email the Gateway website team at:  

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