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I'm worried about my child's mental health

   Find information and support to help you and your family cope with emotional wellbeing and mental health issues.

Tell us what you think about the Emotional Wellbeing Gateway website by clicking on the feedback tab to the right of screen.

Does your child need urgent help?

If it's not a life threatening emergency call NHS 111 and they will talk you through what happens next.

Local Support Services:

Getting help through the Suffolk Children and Young People's Emotional Wellbeing Hub 


The Emotional Wellbeing Hub

The Emotional Wellbeing Hub replaces the current NSFT (Norfolk & Suffolk NHS Foundation Trust) Access and Assessment Service for 0-25-year olds, providing a simple process for families and professionals to make a referral or get advice about wellbeing and mental health services. You can contact the Emotional Wellbeing Hub from the Gateway website on our Emotional Wellbeing Hub Referral Page 

Getting support through the Common Assessment Framework (CAF)

Children, young people and their parents can use the Common Assessment Framework to work with teachers or other professionals to assess and discuss what support would make a difference and enable them to cope. Information on the CAF can be found at

Getting help from the School Nursing - ChatHealth Text Service

Text 07507 333356 for confidential health advice from the school nurse (available Mon-Fri 9.30am to 4.30pm).

Getting help from Wellbeing Suffolk

Wellbeing Suffolk provides free advice and support across Suffolk for people of all ages, on common mental health and emotional issues, such as low mood, depression or stress. Find out more

Getting free online counselling 

Kooth is an online counselling and emotional wellbeing support service for young people in Suffolk, aged 11 – 18 years (up to 19th birthday).

Kooth offers free, safe and anonymous online counselling, 365 days a year, from 12 noon until 10 pm weekdays and from 6pm until 10pm weekends. 

Young people can use the Kooth service to seek support or advice on any topic they wish, they simply register on the Kooth website to start receiving help. Visit 

To find out more about how the Kooth Service supports young people, watch this video:

Charities and organisations that provide information and advice:


If you are a parent needing help, you can contact the YoungMinds Parent Helpline on 0808 802 5544 (Mon-Fri from 9:30am to 4pm). 

The YoungMinds 'Crisis Text Messanger Service' is a free service for young people experiencing a mental health crisis. A young person can contact their messenger service by text to: 5258 (available 24/7).

The Samaritans

Offer a safe place for anyone to talk. You can talk to them about whatever’s getting to you (you don’t have to be suicidal to contact them). They offer 24/7 support and can be reached on: 116 123 (free to call and won't appear on your phone bill), or you can email them at:

MindEd for Families

MindEd for Families provides practical and evidenced-based advice and guidance to help you support your child. Parents have worked with mental health practitioners and NHS England to develop the information on their website which can be found here -

Suffolk Parent Carer Network Mental Health Support Pack for Parents, Carers and Practitioners

Suffolk Parent Carer Network (SPCN) have produced an Emotional Wellbeing & Mental Health support pack for families which contains a directory of some services and organisations parent/carers may find useful. Download the Children & Young People's Emotional Wellbeing & Mental Health Support pack.

Emotional Wellbeing Support Groups for young people:

We have compiled a list of local community groups who provide emotional wellbeing and mental health support to young people. List of local emotional Wellbeing support groups for young people

Do you provide a group that supports children and young people's emotional health and wellbeing? If you would like to be included in our list, please get in touch, email us at:  

Latest News on Emotional Wellbeing in Suffolk:


YoungMinds campaign to improve young people's digital wellbeing

How young people experience social media can affect their mental health. 

YoungMinds have teamed up with O2 to launch a new campaign #OwnYourFeed which gives tips and advice from young people on how to have a more positive time online. The campaign helps young people clean up their social media feed and has an interactive quiz that gets young people thinking about whether their feed is effecting their mood. Find out more 


Hate Crime Awareness - Stop the Hate Video.

‘Stop the Hate’ is a hard-hitting video co-produced with eight champions from the Suffolk Young Person’s Network who wanted to raise awareness of hate crime and how Young people with special educational needs and disabilities (SEND) are twice as likely to be bullied. Find out more here 


Hate Crime Awareness - Stop the Hate Video.

‘Stop the Hate’ is a hard-hitting video co-produced with eight champions from the Suffolk Young Person’s Network who wanted to raise awareness of hate crime and how Young people with special educational needs and disabilities (SEND) are twice as likely to be bullied. Find out more here 


New 'Moodwise' website launched for young people

Moodwise is a new website aimed 16 – 25 year olds that has lots of national and local digital tools and resources to support young people's emotional wellbeing - helping them to find things to make them feel better.


 See previous news bulletins

Below is a shortlist of services & organisations categorised by age:

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