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I'm worried about my child's mental health

   Find information and support to help you and your family cope with emotional wellbeing and mental health issues.

Tell us what you think about the Emotional Wellbeing Gateway website by clicking on the feedback tab to the right of screen.

Does your child need urgent help?

If it's not a life threatening emergency call NHS 111 and they will talk you through what happens next.

Local Support Services:

Getting help through the Suffolk Children and Young People's Emotional Wellbeing Hub 


The Emotional Wellbeing Hub

The Emotional Wellbeing Hub replaces the current NSFT (Norfolk & Suffolk NHS Foundation Trust) Access and Assessment Service for 0-25-year olds, providing a simple process for families and professionals to make a referral or get advice about wellbeing and mental health services. You can contact the Emotional Wellbeing Hub from the Gateway website on our Emotional Wellbeing Hub Referral Page 

Getting support through the Common Assessment Framework (CAF)

Children, young people and their parents can use the Common Assessment Framework to work with teachers or other professionals to assess and discuss what support would make a difference and enable them to cope. Information on the CAF can be found at

Getting help from the School Nursing - ChatHealth Text Service

Text 07507 333356 for confidential health advice from the school nurse (available Mon-Fri 9.30am to 4.30pm).

Getting help from Wellbeing Suffolk

Wellbeing Suffolk provides free advice and support across Suffolk for people of all ages, on common mental health and emotional issues, such as low mood, depression or stress. Find out more

Charities and organisations that provide information and advice:


If you are a parent needing help, you can contact the YoungMinds Parent Helpline on 0808 802 5544 (Mon-Fri from 9:30am to 4pm). 

The YoungMinds 'Crisis Text Messanger Service' is a free service for young people experiencing a mental health crisis. A young person can contact their messenger service by text to: 5258 (available 24/7).

The Samaritans

Offer a safe place for anyone to talk. You can talk to them about whatever’s getting to you (you don’t have to be suicidal to contact them). They offer 24/7 support and can be reached on: 116 123 (free to call and won't appear on your phone bill), or you can email them at:

MindEd for Families

MindEd for Families provides practical and evidenced-based advice and guidance to help you support your child. Parents have worked with mental health practitioners and NHS England to develop the information on their website which can be found here -

Emotional Wellbeing Support Groups for young people:

We have compiled a list of local community groups who provide emotional wellbeing and mental health support to young people.

List of local emotional Wellbeing support groups for young people

Do you provide a group that supports children and young people's emotional health and wellbeing? If you would like to be included in our list, please get in touch, email us at:  

Latest News on Emotional Wellbeing in Suffolk:


30 Day What's Up Challenge launched to support young people’s emotional wellbeing 

If your young person is feeling a bit blue and is after a bit of a boost, the 30 Day What’s Up Challenge could be just what they need to get their thoughts into shape for the year ahead. 

The '30 Day What’s Up Challenge' aims to support young people, encouraging them to take part in simple activities they can do to look after their emotional wellbeing. The ideas and suggestions are informed by the five ways to wellbeing which are known to support emotional health. The five ways to wellbeing are Be Active, Give, Keep Learning, Take Notice and Connect with others. (For more details on the Five Ways to Wellbeing visit:

From 1 February to 2 March 2019, The Source for young people in Suffolk, will be posting out daily challenges on their Facebook, Twitter and website that young people can get involved in with schools, friends and family. 

The challenge is being run by Suffolk County Council Public Health, in partnership with TheSource, OneLife Suffolk and Healthwatch Suffolk. Find out more


Royal College of Psychiatrists has a new Mental Health section co-produced with young people

The mental health section on the Royal College of Psychiatrists website has been given a brand new look, with clear information that has been developed with psychiatrists and young people on a range of emotional wellbeing issues, such as, 'how to cope when life is difficult', 'when bad things happen', and advice on drugs and alcohol, and gambling. There is also a parent and carer section that includes advice on behavioural problems, a death in the family, and the emotional cost of bullying. Find out more


The Anna Freud Charity has launched a new website for young people

The children's mental health charity have created 'On My Mind' which is a new website that has been co-produced with young people for other young people. It has information for teens like - what is a referral and how do I get one? And features a Youth Wellbeing Directory to find support. Find out more 


Have you heard about the YoungMinds Crisis Messenger Service?

The YoungMinds Charity have a crisis messenger service that provides free, 24/7 crisis support to young people from across the UK, who are experiencing a mental health crisis such as: suicidal thoughts, abuse or assault, self-harm, bullying and relationship breakdown. They can text anonymously, and for free (from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus). Texts are picked up by  trained volunteers. Young people can send a text to: 85258. Find out more


BBC Loneliness Experiment - The Anatomy of Loneliness 

The BBC have carried out one of the largest loneliness studies to find out 'Who feels lonely?'. The study looks at all age groups and backgrounds, with striking results that show young people as the loneliest age group. They have podcasts which give you a better understanding of loneliness and what can help. Find out more

See our Public Health Suffolk 'Connect and Share' Campaign to help increase awareness of social isolation and loneliness. If you know a young person who may be affected by loneliness they can go to:  


Stay Alive App Launched - This should be on your phone!

This app has long been awaited for by families and professionals as it lists information on all national and local mental health services - vital for suicide prevention and who to contact in a mental health crisis. It includes emotional wellbeing support services in Suffolk, giving you quick access to various helplines and self-help websites on the go. Available to download from the App Store & Play Store. Find out more


Do you have a bereaved young person - find support on The Source

The Source website has advice to help support young people in Suffolk to cope with a bereavement in the family, including how to help a grieving friend. Go to these information and advice pages: 'bereavement and young people' and 'children and bereavement'. The Source also addresses other common emotional wellbeing issues useful to young people.  

Below is a shortlist of services & organisations categorised by age:

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