Skip to main content

Coronavirus update: Organisations offering activities and support. Our Coronavirus page can help with local information. Go to Community Action Suffolk to see how local groups can help isolated people.

I'm worried about my child's mental health

   Find information and support to help you and your family cope with emotional wellbeing and mental health issues.

Tell us what you think about the Emotional Wellbeing Gateway website by clicking on the feedback tab to the right of screen.

Does your child need urgent help?

If it's not a life threatening emergency call NHS 111 and they will talk you through what happens next.

Local Support Services:

Getting help through the Suffolk Children and Young People's Emotional Wellbeing Hub 


The Emotional Wellbeing Hub replaces the current NSFT (Norfolk & Suffolk NHS Foundation Trust) Access and Assessment Service for 0-25-year olds, providing a simple process for families and professionals to make a referral or get advice about wellbeing and mental health services. You can contact the Emotional Wellbeing Hub from the Gateway website on our Emotional Wellbeing Hub Referral Page 

Emotional Wellbeing Hub service update due to Coronavirus: Due to the Covid-19 outbreak the Emotional Wellbeing Hub are having to make changes to their processes to ensure that those who are most in need of mental health support are still able to access the Hub service. Due to significantly reduced staffing the Hub will only be able to deliver a duty service providing support, advise and onward referral to those who are at greatest risk. The Emotional Wellbeing Hub apologise for any inconvenience that this may cause and hope that they will be able to return to a full service provision as soon as possible.  

Getting support through the Common Assessment Framework (CAF)

Children, young people and their parents can use the Common Assessment Framework to work with teachers or other professionals to assess and discuss what support would make a difference and enable them to cope. Information on the CAF can be found at

Getting help from the School Nursing - ChatHealth Text Service

Text 07507 333356 for confidential health advice from the school nurse (available Mon-Fri 9.30am to 4.30pm).

Getting help from Wellbeing Suffolk

Wellbeing Suffolk provides free advice and support across Suffolk for people of all ages, on common mental health and emotional issues, such as low mood, depression or stress. Find out more

Getting free online counselling 

Kooth is an online counselling and emotional wellbeing support service for young people in Suffolk, aged 11 – 18 years (up to 19th birthday).

Kooth offers free, safe and anonymous online counselling, 365 days a year, from 12 noon until 10 pm weekdays and from 6pm until 10pm weekends. 

Young people can use the Kooth service to seek support or advice on any topic they wish, they simply register on the Kooth website to start receiving help. Visit 

To find out more about how the Kooth Service supports young people, watch this video:

Charities and organisations that provide information and advice:


If you are a parent needing help, you can contact the YoungMinds Parent Helpline on 0808 802 5544 (Mon-Fri from 9:30am to 4pm). 

The YoungMinds 'Crisis Text Messanger Service' is a free service for young people experiencing a mental health crisis. A young person can contact their messenger service by text to: 5258 (available 24/7).

The Samaritans

Offer a safe place for anyone to talk. You can talk to them about whatever’s getting to you (you don’t have to be suicidal to contact them). They offer 24/7 support and can be reached on: 116 123 (free to call and won't appear on your phone bill), or you can email them at:

MindEd for Families

MindEd for Families provides practical and evidenced-based advice and guidance to help you support your child. Parents have worked with mental health practitioners and NHS England to develop the information on their website which can be found here -

Suffolk Parent Carer Network Mental Health Support Pack for Parents, Carers and Practitioners

Suffolk Parent Carer Network (SPCN) have produced an Emotional Wellbeing & Mental Health support pack for families which contains a directory of some services and organisations parent/carers may find useful. Download the Children & Young People's Emotional Wellbeing & Mental Health Support pack.

Emotional Wellbeing Support Groups for young people:

We have compiled a list of local community groups who provide emotional wellbeing and mental health support to young people. List of local emotional Wellbeing support groups for young people

Do you provide a group that supports children and young people's emotional health and wellbeing? If you would like to be included in our list, please get in touch, email us at:  

Latest News on Emotional Wellbeing in Suffolk:


Home But Not Alone’ service launched to connect people who want to volunteer with neighbours most in need. 

The service will mean willing volunteers, charities, town and parish councils, community and religious groups can all log their details and offers of support on an App called 'Tribe', while people who need help can phone to request support. 

For more information and to download the App go to the Suffolk County Council website


Coronavirus information and advice for parent/carers and young people:

Covid-19 information and resources for families in Suffolk

Coronavirus words and pictures guide for young children

The Source - Coronavirus information for young people in Suffolk

Covid-19 information for carers supporting someone with an eating disorder 

Coronavirus GP information in other languages


'My Health Our Future 2019' survey results published by HealthWatch

My Health Our Future is a survey carried out by HealthWatch Suffolk, gathering feedback from children and young people in Suffolk schools about their mental health & wellbeing. This is the third report of a series that have been exploring the views of over 26,000 young people aged 11 – 19 in Suffolk. This year, almost 12,000 young people took part in the survey across 16 schools and colleges. Find out more


Children's Mental Health Week (3rd-9th February) 

The theme of this year’s Children’s Mental Health Week is Find your Brave. This years Children's Mental Health Week is about helping young people to be brave and talk about what's on their mind. As parents and carers, you play an important role in your child’s mental health. Place2Be has put together some useful Top Tips for Parents and Carers.  


YoungMinds campaign to improve young people's digital wellbeing

How young people experience social media can affect their mental health. 

YoungMinds have teamed up with O2 to launch a new campaign #OwnYourFeed which gives tips and advice from young people on how to have a more positive time online. The campaign helps young people clean up their social media feed and has an interactive quiz that gets young people thinking about whether their feed is effecting their mood. Find out more 


Hate Crime Awareness - Stop the Hate Video.

‘Stop the Hate’ is a hard-hitting video co-produced with eight champions from the Suffolk Young Person’s Network who wanted to raise awareness of hate crime and how Young people with special educational needs and disabilities (SEND) are twice as likely to be bullied. Find out more here 


New 'Moodwise' website launched for young people

Moodwise is a new website aimed 16 – 25 year olds that has lots of national and local digital tools and resources to support young people's emotional wellbeing - helping them to find things to make them feel better.


 See previous news bulletins

Below is a shortlist of services & organisations categorised by age:

Back to top