Page updated: 19/01/2021
Stay at home. Protect the NHS. Save lives.
National lockdown: stay at home
- You must stay at home. This is the single most important action we can all take to protect the NHS and save lives.
- You must not leave your home unless necessary.
- Stay 2 metres apart from anyone not in your household or bubble.
With COVID-19 cases rapidly rising in Suffolk and our health service under pressure, #SuffolkNeedsYou to stay at home to save lives.
WATCH: A Message from Suffolk’s Director of Public Health, Stuart Keeble or watch it on YouTube
When will I get vaccinated?
The NHS will contact you when it's your turn to have the vaccine. Do not contact the NHS for a vaccination before then. For all local vaccination information please see Suffolk and North East Essex COVID-19 Vaccination Service: https://sneevaccine.org.uk/
The NHS is using a range of community buildings, GP premises and hospitals to deliver vaccinations.
Where is my nearest vaccination centre?
Where is my nearest rapid testing centre?
Need transport to take you to your Covid vaccination?
Once you have an appointment booked, call Connecting Communities to arrange transport. Connecting Communities will be charged at a normal bus fare rate. Tel 0345 606 6171
Colleges, primary (reception onwards) and secondary schools will remain open for vulnerable children and the children of critical workers. All other children will learn remotely until February half term. (For School Nursery Classes, see below under Suffolk Childcare)
- You can either check the recently updated schools status page, schools by type, or a list of schools in a particular town
Early years settings (including nurseries, childminders and School Nursery Classes) remain open
- Offering care to all children in Suffolk
- Offering care to vulnerable/keyworker children only in Suffolk
You can call the Home, But Not Alone phoneline if you live in Suffolk and need urgent help due to the impact of the COVID-19 pandemic.
The Home, But Not Alone service may be able to link you with local groups or shops who can support you to access essential supplies.
This emergency phoneline is for people who:
- do not have any support available from friends, family or neighbours
- are struggling for food, medicines or other essential supplies
- are feeling lonely and isolated
If any of these apply to you, call 0800 876 6926 (available 9am to 5pm, from Monday to Friday)
Hardship Fund: For financial advice or support with access to food, call The Suffolk Advice and Support Service 0800 068 3131
Any organisations working with people who are facing severe financial hardship due to COVID-19 can refer into the Local Welfare Assistance Scheme.
The Local Welfare Assistance Scheme primarily provides household furniture and white goods, plus fuel (electricity and gas top ups) and supermarket vouchers to address identified need. The Local Welfare Assistance Scheme does not accept applications from members of the public. You must be referred into the scheme by a gateway partner.
Find a gateway partner from the list of organisations who can refer into the Local Welfare Assistance scheme.
- Contact firstname.lastname@example.org
- Download the current Local Welfare Assistance Scheme guidance (PDF, 277KB)
- Referral organisations (online form)
Coronavirus cases are rising in Suffolk. Help us to stop the spread of the virus, by sharing accurate and easy to understand information from Suffolk County Council.
Public Health England also has simple and clear pictures and resources to share on social media, websites and more.
Suffolk Learning Disability Partnership have put together some easy to read and understand guidance about the coronavirus on their website. You can download information for yourself or someone else on lots of topics including what the coronavirus is and why it's important to get a flu jab.
Become a Message Cascader - Help out with our response to the COVID-19 pandemic by sharing information with family, friends, colleagues and community groups
Friends Against Scams aims to protect and prevent people from becoming victims of scams.
Be aware of people offering or selling:
- Virus testing kits
- Vaccines or miracle cures
- Overpriced or fake goods to protect yourself from coronavirus
- Shopping or medication collection services
- Home decontamination services
National Guidance and Support
GOV.UK - Coronavirus (COVID19) Education and Childcare provides up to date guidance for teachers, school leaders, carers, parents and students.
Get advice on supporting children and young people with their mental health from the NHS - Every Mind Matters.
What is coronavirus, and why is everyone talking about it? This illustrated book is aimed at children from 5 to 7 years old. With input from an expert medical consultant, as well as advice from teachers and child psychologists, this is a practical and informative resource to help explain the changes we are currently all experiencing.
Suffolk Guidance and Support
The Source is an online hub of information and advice for young people in Suffolk, covering topics such as mental health, employment, relationships and housing. There is lots of useful advice on who to contact and where to go for support.
Suffolk Parent Carer Network, have helped us produce a series of illustrated and simple family leaflets. These include 5 tips for getting better sleep, and 5 tips for people with challenging behaviour. These leaflets are free to download from the Suffolk County Council website.
If you are worried about the emotional wellbeing and Mental Health of a child or young person. Find information, advice and guidance on emotional wellbeing issues, and local mental health support services, such as the Emotional Wellbeing Hub and Kooth.
Need help now?
If you are experiencing a mental health crisis and need to talk to someone
For immediate emergency assistance Emergency Services Call or Text: 999
For urgent, non-emergency medical advice
- Call: NHS 111 Or go to: NHS 111 Online
- Samaritans Email: email@example.com Call: 116 123
- First Response is a 24/7 helpline offering immediate advice, support and signposting for people with mental health difficulties. If you are experiencing something that makes you feel unsafe, distressed or worried about your mental health, call: 0808 196 3494
Suffolk Guidance and Support
Suffolk Mind: The Suffolk Mind Team have put together a number of resources for adults and children to help them stay well during the pandemic. For advice and helpful resources please go to the Suffolk Mind website.
Dementia Together free helpline - 08081 688 000
The helpline will continue to be available 7 days a week for continuous support throughout this difficult time. Dementia Together Navigators will also be able to complete a detailed assessment over the phone offering support, education and a listening ear to you throughout this difficult time.
If you are concerned about meeting at groups, many befriending services offer telephone support
See this list of Organisations supporting domestic abuse
Cruse Bereavement Care, Suffolk - Are continuing to support clients and will be doing so by phone.
Suffolk and Norfolk Constabulary crime reduction advice:
suffolk.police.uk/firstprinciple and norfolk.police.uk/firstprinciple 1st Principle will give you advice and tips for a range of crime prevention issues. There are even some self-assessment forms to enable you check your home security and help you to make improvements
National Guidance and Support
The Stay Alive app is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide
GamCare - The National Gambling Helpline is open 24 hours every day on Freephone 0808 80 20 133, or you can live chat with us.
Keep Moving Suffolk
Keep Moving Suffolk is a local campaign to support & encourage people to get active and stay active, in response to the Coronavirus outbreak.
Local information and support organisations:
- Meal delivery services
- Domestic cleaning services
- Food banks
- Parish and Town Councils: Town and parish councils across Suffolk are prioritising the most vulnerable