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Coronavirus information | Community Directory

Coronavirus information

Organisations offering activities and support. For local information go to Coronavirus information.

We recommend you contact any activity or group before attending

Coronavirus information

Page updated: 18/09/2020

Offering activities and support in the local community:


Children and Young people

Looking after a child or young person's mental health

Launch of the NHS Every Mind Matters campaign for Children and Young People

Suffolk Goes Back to School

Back to School Find information and support for families as children and young people in Suffolk return to school in September.

Back to School, Back to Health

OneLife Suffolk and Public Health Suffolk have launched a campaign focused on getting children and families ready for the imminent return to school. Back to School, Back to Health looks at improving the health and wellbeing of local families and children after a long pandemic ockdown. Visit: or call 01473 718193 to join our Back to School, Back to Health challenge  or to find out more about the free support available from OneLife Suffolk. Those who take part in all ten challenges could be in with a chance of winning a Fitbit for each member of their family. Challenges can be done in any order, at any time over the next ten weeks. 

Advice on travelling to school - Walk, cycle or scoot

There are many ways your child can travel to school, sixth form or college and the more active the travel the better.

In the first instance, we encourage all children to walk, cycle or scoot to school if they can and if you live a short distance (2 miles or less) from school or college. This will help to reduce pressure on the public transport network for those who need it most.

Also, with new cycle paths, pedestrianised zones and reduced speed limits across towns in Suffolk there’s never been a better time to swap to walking, cycling or scooting. It will help your child stay active, help the environment, and give you all time back in your day because you won’t be stuck in traffic.

BBC Bitesize

BBC Bitesize Autumn term may be a little different this year but we’ve got you! Try our videos, quizzes, catch-up lessons and lots more

Suffolk Children's Centres - Short film about PPE for young children and young people with learning difficulties

The below short video made by the Suffolk Children's Centres Team, shows people wearing PPE and is for parents and carers to use with your child/children to talk about PPE and who you may see wearing it. This could be someone seeing you in your home, in the community, a clinic setting or in hospital. It helps to explain there is a real person under the PPE who is friendly and wants to help you and your child. The PPE is to keep us safe from a virus called corona.

You may want to talk about how your child feels seeing people in PPE. It might make your child feel worried, scared, find it interesting, or they may be confused, or they might feel fine about seeing PPE on people.

The Suffolk Children's Centre Team suggests using role play to help support your child’s thoughts, ideas and feelings about PPE by:

  • Dressing up
  • Telling stories
  • Sharing images of people wearing different types of PPE like in the video.

To contact your local Childrens Centre for information and support go to 

Coronavirus information and advice for children and young people:

Mental Health Resources for families and young people 

Coronavirus words and pictures guide for young children

The Source - Coronavirus information for young people in Suffolk

Young people in Suffolk can find information and advice about Coronavirus and how to stay emotionally well at home on The Source website

Children’s Commissioner Children’s Guide to Coronavirus 

Coronavirus book for children

Emotional Wellbeing and Mental Health Support

Every Mind Matters 

A campaign to help you look after your mental health.

Take our quiz to get your own mental health action plan

Suffolk Mind 

For advice and helpful resources please go to The Suffolk Mind Team have put together a number of resources for adults and children to help them stay well

To keep the benefits of lockdown, plan time which allows you to:

  • Share emotional connection with the people you have become closer to
  • Share meaning and purpose by playing and learning with your children
  • Take control of screen time - Limiting screen time saves your attention for learning and loved ones

For advice about adjusting to change and life after lockdown, visit:

Stay Alive App 

The Stay Alive app is a suicide prevention resource for the UK, packed full of useful information and tools to help you stay safe in crisis. You can use it if you are having thoughts of suicide or if you are concerned about someone else who may be considering suicide

The Source provides a web page and suicide prevention Z card specifically aimed at young people.  This was created and co-produced with young people in Suffolk. Go to Young Suffolk Life Saver Z Card

Suicide prevention podcast 

Stay Alive. When Suicide is on your mind.

Suicide Prevention video with talking text

COVID Information Hub 

Emotional Wellbeing, Mental Health and Learning Disabilities COVID-19 Information Hub

Covid19 Mental Health Resources Guidance 

This lists all the key Mental Health services and support in Suffolk.

Emotional Wellbeing Gateway website 

If you are worried about the emotional wellbeing and Mental Health of a child or young person. Find information, advice and guidance on emotional wellbeing issues, and local mental health support services, such as the Emotional Wellbeing Hub and Kooth.

Covid-19 Information and Resource Pack for SEND families in Suffolk 

This has various services and support for families which has been put together by the Suffolk Parent Carer Network who supports families who care for a SEND child or young person. 

Eating Disorders Support:

Covid-19 information for carers supporting someone with an eating disorder 

Suffolk Says Thanks 

Taking the time to thank someone means a lot; often the small, everyday acts of kindness can make the biggest difference to people’s lives. Thank friends, family, neighbours, teachers, co-workers and others in your community, for everyday acts of kindness or support. Download any of our social media graphics or download our lovely ‘Thank You letter’ template or print our ‘Suffolk Says Thanks’ poster

Support for those isolated: 

Local organisations offering help to isolated people

Dementia Support: 

Dementia Together free helpline - 08081 688 000 

The helpline will continue to be available 7 days a week for continuous support throughout this difficult time. Dementia Together Navigators will also be able to complete a detailed assessment over the phone offering support, education and a listening ear to you throughout this difficult time.

Befriending Services: 

If you are concerned about meeting at groups, many befriending services offer telephone support

Domestic Abuse:

See this list of Organisations supporting domestic abuse

Cruse Bereavement Care, Suffolk - Are continuing to support clients and will be doing so by phone.

GamCare - The National Gambling Helpline is open 24 hours every day on Freephone 0808 80 20 133, or you can live chat with us.

Ipswich Buddhist Centre - online events including lunchtime meditations and an eight week recovery programme.

Podcasts exploring mental health and wellbeing - from BBC 4's 'All in the Mind', Ctrl Alt Delete with Emma Gannon, and the Adam Buxton Podcast.

Podcasts for your wellbeing - from the Mental Health Foundation, including mindfulness, stress and relaxation.

Relate UK - Live Chat, Telephone and Webcam Counselling

The charity Sudden provides advice for people bereaved by COVID-19 and their carers.

Suffolk Drug and Alcohol Recovery Network - COVID-19 updates and help

Suffolk and Norfolk Constabulary crime reduction advice: and 1st Principle will give you advice and tips for a range of crime prevention issues. There are even some self-assessment forms to enable you check your home security and help you to make improvements

Suffolk County Council: Service Changes due to COVID-19, including Mental Health Services

Turning Point - We are doing everything we can to minimise the spread of Coronavirus (Covid-19) while continuing to offer support.

Local Mental Health Support for parents, carers, children and young people:

First Response Mental health helpline 

Norfolk and Suffolk NHS Foundation Trust (NSFT) has set up a 24/7 First Response helpline offering immediate support for mental health difficulties during the coronavirus pandemic.

The freephone service is staffed by mental health professionals and provides self-help advice, support and signposting designed to avoid the need for people to attend hospital, except in the case of a medical emergency. 

The helpline is available to members of the public of any age, regardless of whether or not they are an existing NSFT patient. The line is also open to healthcare professionals such as GPs, ambulance and social care staff who need to make referrals or seek advice when working with people undergoing mental health difficulties.

You can contact First Response on 0808 196 3494. Callers will hear a recorded message instructing them to press either 1 or 2, depending on whether they are a professional or member of the public, and will then be connected to a mental health practitioner.

At My Bedside

If you need some help staying in touch with a family member or friend who is in hospital, or if you have other welfare or wellbeing needs at this difficult time whilst your loved one is receiving hospital treatment, we are here for you.

Suffolk Family Carers is supporting people whose loved one is in Ipswich or West Suffolk hospitals. CarersFIRST is supporting people whose loved one is in Colchester hospital. We can support with staying in touch with someone who is in hospital, general advice, family carer support, signposting to helpful services in your area and emotional support. Anyone interested in At My Bedside, can contact the charity’s team on or 01473 835477

How to help others

Have you got it covered?

As part of #StickWithItSuffolk, The Suffolk Resilience Forum are making sure the residents of Suffolk have #GotItCovered. The new campaign is focusing on the wearing of face coverings on public transport, in shops and in enclosed public spaces where social distancing may be difficult. 

You can watch the latest video on YouTube.

Community Action Suffolk 

Community Action Suffolk is working with partners SCF, SALC and SCC to map the amazing community response to Covid-19. Please register your community group with Community Action Suffolk Emergency Response and let them know how you are helping local people

 You must by law wear a face covering in the following settings:

More information about who needs to wear a face covering and guidance on how to make your own can be found on the GOV.UK website. To avoid overcrowding, we should continue where possible to travel by bike, walking or if necessary by car.

Keep moving and online activities

SCC is backing Love to Ride’s Cycle September to help make cycling the New Normal

We’re backing with Love to Ride to get more people on bikes. Cycling can help us restart the economy whilst maintaining social distancing. It also improves public health and will help protect our NHS if there is a second wave. Every bike trip frees up space on public transport and the roads to help key workers get to essential jobs.
Cycle September is Love to Ride’s main event. It’s free for individuals and there are prizes for riding and encouraging others. Please take a minute to find out more and register at Go on, why not give it a go!

 Keep Moving Suffolk

Keep Moving Suffolk is a local campaign to support & encourage people to get active and stay active, in response to the Coronavirus outbreak

 Suffolk Steps Pathways to the Past on your doorstep

#SuffolkSteps is a collection of local historic walks and trails developed by museums and partners throughout Suffolk. The free walks are designed to help all ages stay active and uncover Suffolk’s hidden history from Gainsborough’s Sudbury, to the largest Millennium Green in England. You can explore Suffolk Steps by viewing the trails at  

A list of local organistions offering online events & activities

Activities Online A collection of online resources to inspire you with things to do at home and outside, including activities, events, gigs and groups

Updated guidance on exercising for people with medical conditions and disabilities Members of the Suffolk Learning Disability Partnership have created an easy-read version of the guidance

Connecting with people using technology Links to useful content to help people make video calls, and stay connected online as well as over the phone including easy read guides

Suffolk Libraries:

Libraries in Suffolk have now reopened and the mobile library service is now running again. Browsing in libraries and the Home Library Service are both being reintroduced in September with events and activities being reintroduced from November onwards. Visit for more information

eLibrary Download and stream free eBooks, eAudio, magazines, newspapers, films, documentaries and music. Free with a library card number, which you can get online:

Check out your library’s social media page for details of live, online events, such as baby bounce and tot rock. We’ll be updating this website with a list of events soon. Find your library’s social media accounts on library pages

Ask a Librarian!

The online ‘Ask a Librarian’ service brings together a small team of Suffolk Libraries’ trained and professional librarians who can answer questions from Suffolk residents. Anyone is welcome to email and the team will get back to you with an answer

Let’s get cultural and creative online Online arts and cultural activities provided and curated by Suffolk’s cultural organisations. Includes a wide choice of links to local and national activities to enjoy including dance exercises from Dance East, Time Out’s virtual gallery tours, free National Theatre pieces and Red Rose Chain’s short films about real life Suffolk experiences.

Suffolk Museums 

There’s a great variety of online activities to choose from. One such activity is ‘Make Mice and Carry On’, which is a sewing activity created by Aldeburgh Museum, involving making felt mice based on Aldeburgh Museum themes that will be exhibited once the museum re-opens.

Palace House’s 30 Things to Try at Home is a selection of activities based on the museum’s collections, which can be done from home easily without having to have visited the museum before. These activities range from creating a mini museum, spotting the mystery object, designing a palace, and delivering a guided tour of your very own home.

Mildenhall Museum is also offering a virtual tour of the museum which can be accessed by their website and gives a sneak peek of what the museum has to offer.

Find out about these activities and many more by visiting the new Suffolk Museums website.

Help at home

Local information and support organisations:

Suffolk Family Carers Contact our Information Hub on 01473 835477, email us on 

Coronavirus (COVID-19) information on


Five Tips for Families

Our series of family leaflets, co-produced with Suffolk Parent Carer Network (SPCN)

Five Tips for getting better sleep

Five Tips for going back to school

Five Tips for people with Autism

Five Tips for people with Anxiety

Five Tips for coping with Self-Harm 

Five Tips for people with Challenging Behaviour

Positive Self-Talk Rainbows

New plan sets out how Suffolk will prevent and respond to COVID-19 outbreak.

A plan which sets out how Suffolk would prevent and respond to a localised outbreak of COVID-19 was published on 30 June 2020

Suffolk County Council coronavirus (COVID-19) information

Including FAQs, schools guidance, business advice and service changes. Please visit for the latest information

Local testing information

Suffolk County Council has a web page dedicated to local testing information and guidance for the general public. Go to for the latest information and opening dates. Including information on NHS Test and Trace which forms a central part of the Government’s COVID-19 recovery strategy

About Coronavirus in Suffolk 

Easy Read Guide

Preparing for end of life care 

What choices and support are available if you are preparing for end of life or palliative care for yourself or a loved one. Suffolk InfoLink lists the bereavement services and local bereavement support groups available to help you

Suffolk On Board

July Newsletter Information about the affects of Covid19 on timetables and changes to when discretionary fares apply, plus a link to a new guide about applying for school travel

Life felt very different before COVID-19 – But if we all keep following the guidance and doing our best to protect Suffolk, we will get back to those times again. Watch this short video about how we can all #StickWithItSuffolk. Check the hashtag #StickWithItSuffolk on Twitter, or visit the Suffolk County Council Facebook page to share your stories.