Last updated: 04/01/2021
Hardship Fund: For financial advice or support with access to food, call The Suffolk Advice and Support Service 0800 068 3131.
9am to 5pm Monday to Friday You can leave your name and number outside of these hours and somebody will call you back within 1 working day
Get free professional advice in confidence. Call us to have a chat about:
- your mortgage or credit cards
- rent arrears or other debts
- COVID-19 related concerns and what it means for you and/or your family
- access to food
- one off grants for things such as:
- white goods
- fuel vouchers
- other unforeseen expenses
- Food banks (Some foodbanks only take referrals)
- Parish and Town Councils: Town and parish councils across Suffolk are prioritising the most vulnerable
- Financial advice services
- Suffolk Virtual Care Response Service is a free service for people who are vulnerable or isolated due to the coronavirus pandemic, and have little or no technological ability
- Credit unions
- District and Borough Councils
- Help to live at home
- Good Neighbour Scheme
- Community grants
- School uniform grants
- Families with children Childcare
- Trades Union
You can call the Home, But Not Alone phoneline if you live in Suffolk and need urgent help due to the impact of the COVID-19 pandemic.
The Home, But Not Alone service may be able to link you with local groups or shops who can support you to access essential supplies.
This emergency phoneline is for people who:
- do not have any support available from friends, family or neighbours
- are struggling for food, medicines or other essential supplies
- are feeling lonely and isolated
If any of these apply to you, call 0800 876 6926 (available 9am to 5pm, from Monday to Friday)
Any organisations working with people who are facing severe financial hardship due to COVID-19 can refer into the Local Welfare Assistance Scheme.
The Local Welfare Assistance Scheme primarily provides household furniture and white goods, plus fuel (electricity and gas top ups) and supermarket vouchers to address identified need. The Local Welfare Assistance Scheme does not accept applications from members of the public. You must be referred into the scheme by a gateway partner.
Find a gateway partner from the list of organisations who can refer into the Local Welfare Assistance scheme.
- Contact firstname.lastname@example.org
- Download the current Local Welfare Assistance Scheme guidance (PDF, 277KB)
- Referral organisations (online form)