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Useful social care and emergency contacts

Contact details for organisations who may be able to help

Updated November 2016

Social care emergency

  • Between 8am and 6pm you can contact Customer First quicker via webchat by using the button on the bottom right of your screen.

  • 0808 800 4005

    Opening hours are 8am - 6.45pm Monday to Friday.

    Outside these hours this number will divert to the Emergency Duty Service who can deal with any matters that cannot wait until the next working day.

Adults or children at risk of abuse

  • Between 9am and 4pm you can contact Customer First quicker via webchat.

  • 0808 800 4005 

    Opening hours are 8am - 6.45pm Monday to Friday.

    Outside these hours this number will divert to the Emergency Duty Service who can deal with any matters that cannot wait until the next working day.

The Suffolk Safeguarding Adults Board and Suffolk Safeguarding Children Board websites, provide information on how Social Care Services have a lead role in assisting and supporting the most vulnerable people in our community.


Information and guides to help you be informed, make plans, deal with current difficulties and begin the conversation with friends and loved ones, can be found on the our InfoLink page.

There are many local bereavement support groups if you feel the need to talk to somebody.

The GOV.UK website has information about the practical matters to be dealt with when someone dies. Their Tell Us Once service lets you report a death to most government organisations in one go.

Help is at Hand is a downloadable booklet which provides both emotional and practical support to people affected by suicide.

Returning home from hospital

We may need to carry out an assessment of your needs in order to put you in touch with the right organisation to support your wellbeing and help you remain independent for longer.

See our page about Social care in hospital

Crime and violence

  • If you are under immediate threat call 999 for the police. 
  • Minicom users should dial 01473 611160 
  • Textphone 18000 for an emergency, if you are deaf, hard of hearing or speech impaired. 

Anti-social behaviour and nuisance page has information on how to report anti-social behaviour in your area

Suffolk Hate Crime Service supports people who are bullied, harassed, attacked or have their property stolen or damaged because of their race, belief, disability, gender, age, or sexual orientation. 

Suffolk Rape Crisis provides information and support to women survivors of rape or sexual abuse

Victim Support is the independent charity which provides free and confidential support and information to help people cope with the effects of crime. 

Domestic violence and abuse

The Domestic Violence National Helpline (0808 2000 247) offers confidential support and further information.

There are also a number of local support groups

Three steps to escaping domestic violence The GOV.UK website has a series of leaflets about domestic violence in English and other languages. 

More help at home

Our What is a carer?, page will give you information if you are not sure who classifies as a carer.

List of all care homes in Suffolk, including their latest Care Quality Commision report.

Suffolk Family Carers have an information helpline, if you need extra help.

Care homes with or without nursing, which may be able to offer short-term respite care, are listed on the Care Quality Commission (CQC) website.

The Suffolk Careline Family Carers Emergency Planning Service allows you to draw up a plan for what would happen to the person you care for in an emergency.

The Age UK LifeBook is a free booklet where you write important and useful information, from who insures your car to where you put the TV licence, as a reminder to yourself, but also to help your family or friends in an emergency.


If you are homeless or under threat of homelessness help is available from local councils, housing support charities and other organisations.

Money problems

Personal Budgets information

Paying for care and services

Direct Payments information

If you are experiencing financial problems you will find helpful links and suggestions on our money problems page or you could contact a Citizens Advice Bureau.

Someone to talk to

The Samaritans confidential non-judgemental emotional support, 24 hours a day if you are experiencing feelings of distress or despair

The Silver Line is a free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year

Suffolk Wellbeing Service offers workshops and brief therapy groups, guided self-help, peer support and friendship schemes, interactive computer-based therapy, telephone support, one-to-one support and access to other specialist services

Wellbeing Norfolk & Waveney provides a range of support for people with common mental health and emotional issues, such as low mood, depression or stress

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