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Suffolk Inclusion Support Line

The Suffolk Inclusion Support Line is an advice line, targeted initially primarily at education settings and setting based staff, to help them to source the advice, guidance and information they need to meet the needs of children and young people with Special Educational Needs and Disabilities (SEND) as early as possible, in the most appropriate way.

What is the purpose?

  • To enable more accessible support for professionals
  • To provide access to services/support across the system including Health & Social Care as well as Inclusion Services
  • To ensure support is available in a timely manner
  • To support professionals to gain clarity on a solution by talking through with someone else

What can you contact us about?

  • Understanding key processes and pathways in Inclusion Services
  • Signposting to other services and organisations
  • Understanding what is available to meet a particular need
  • Needing support around options for a child at risk of exclusion or in crisis
  • Needing support around thresholds, Suffolk's offer, a complex case or multi-agency involvement

How do we link in with other services/support?

  • Inclusion Support Meetings will continue to be arranged via the existing process. If you require an ISM following discussion with the Inclusion Line they can support you with this
  • Communication with the existing SENCO Support Line can also be arranged via the Inclusion Support Line – you can also continue to contact the SENCO line direct as appropriate for more in depth, specialist discussions
  • Links with Social Care, Health, and Early Years teams will be further developed and established as the Support Line offer is built up

If you have a query, you can call us on 01473 265502 or email localoffer@suffolk.gov.uk.


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