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Barnardo's Emotional Wellbeing Phoneline Service | Community Directory

Barnardo's Emotional Wellbeing Phoneline Service

Image of mum and child with text contact Barnardo's phoneline service for general wellbeing support via the Emotional Wellbeing Hub helpline.

New Barnardo’s phoneline service to help guide families to emotional wellbeing support when contacting the Emotional Wellbeing Hub helpline

The Emotional Wellbeing Hub Service which provides access to mental health services for children and young people aged 0-25, in East and West Suffolk, are working with Barnardo’s to provide a new phoneline service to help guide young people and their parents to emotional wellbeing support.

The new Barnardo’s phoneline service went live back in February this year and has been commissioned by NHS Ipswich and East Suffolk and West Suffolk clinical commissioning groups.

Barnardo’s are working alongside Norfolk and Suffolk Foundation Trust and Suffolk County Council teams to help respond to families who come through to the Emotional Wellbeing Hub helpline looking for general wellbeing information and guidance, and help signposting to services and resources. They will also be supporting callers with some referrals where possible.

Barnardo’s provides a range of support services to families, from across the UK, such as, one-to-one counselling and school-based programmes. They work with organisations and professionals so that children get the best start in life.

The addition of the Barnardo’s phoneline service is being trialled to relieve some of the demand felt by the Emotional Wellbeing Hub and is in response to feedback from parents and carers who are waiting too long for support.

The new phoneline service is being trialled with familis in the hope that it will help to deliver a quicker, more resourceful service to families looking for general emotional wellbeing guidance, enabling them to support young people’s emotional health at an earlier stage that might prevent more specialist mental health support later.

How to contact the new Barnardo's Phoneline Service
Parents, carers and young people can contact the new Barnardo's phoneline service for support by calling the Emotional Wellbeing Hub helpline on 0345 600 2090, and pressing option 2 to speak to Barnardo’s. (Phoneline open Monday-Friday, 9am to 5pm).

Further information about this new service can be found on the Emotional Wellbeing Hub page.