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Suffolk Information Partnership

The Suffolk Information Partnership (SIP) is a network of organisations supporting people in Suffolk with information and services around care, health and wellbeing. We meet regularly to share updates on our services and discuss topics of interest so that we can work together in a more coordinated way.

The SIP itself does not provide support so if you are a member of the public you will need to contact the partner organisations directly if you would like to know more about them or how to access their services.

The SIP was formed in 2010 with five key voluntary sector organisations in Suffolk and Suffolk County Council's Adult Social Care directorate. Now it has expanded to over ninety statutory, voluntary and independent sector organisations delivering services to support young and older people, adults and families across Suffolk.

Last updated: 23/11/2023

What does the SIP do?

The aim of the Partnership is to work together to provide clear, consistent, quality information to customers and a seamless journey for those needing to access services.

For people less able to contact an organisation themselves the SIP also operates a secure, online referral system, known as the Warm Handover.

If you would like to know more about the SIP and Warm Handover go to: http://suffolkinformationpartnership.onesuffolk.net/

How does the SIP work?

The SIP holds quarterly meetings to enable partner organisations to keep in touch and share information. This networking opportunity, as well as the newsletters, is a good way to keep all partners up to date on service changes and to develop joined up working. It also provides opportunities to discuss common problems within various areas of work, such as supporting financial hardship, loneliness or family challenges.

The Warm Handover Referral Scheme provides a secure, online referral process to support vulnerable customers and clients and help them access services that they may not be able to on their own. If the client gives their consent to be referred to another organisation in the Scheme, their personal details and support needs can be safely and swiftly passed on to another partner organisation who will get in touch with the client to offer support. The process, which means that the client only needs to tell their story once, is underpinned by an Information Sharing Agreement, that outlines the responsibilities of each partner, and a Privacy Statement.

How can I join the SIP?

Non-commercial organisations offering health, care and wellbeing support are welcome to become members of the SIP and attend the meetings.

If your organisation is also interested in joining the Warm Handover Referral Scheme you will need to complete data protection and governance requirements. Please contact Suffolk Information Partnership at Suffolk County Council for more information.

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