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Information for volunteers, schools and practitioners

This page is to help volunteers, school staff and health professionals know where they can go for Mental Health information and support.

Family Crisis Support:

Contact NHS Crisis line. Call 111 and press option 2. 24/7 helpline offering immediate support for anyone of any age experiencing mental health difficulties who are emotionally distressed and need urgent support. (This line replaces the First Response Mental health helpline.)

Local and national mental health support services for families:

List of support services

Mental health information and advice pages for families:

I'm worried about my child's mental health'.

Eating disorders in children and young people

Depression and low mood in children and young people.

Anxiety in children and young people

Self-harm in Children and young people

Stress in children and young people

Suicidal feelings in children and young people

Children and Bereavement 

Bereavement and young people

Emotional Wellbeing Support for schools:

School staff who are concerned about a child should contact their Primary Mental Health Worker (PMHW) 

School staff can access a Self-harm Toolkit and wellbeing resources to support students through Suffolk County Council's Schools Portal. To access the Portal contact Jane Stannard

Barclay Bank have a Lifeskills wellbeing toolkit full of practical activities and case studies based on real life situations for teachers and professionals to use with students: Barclay Lifeskills wellbeing toolkit  

For all other wellbeing support and training for schools and education settings please go to the Wellbeing in Education website

Training courses and webinars:

Emotional Wellbeing Training Courses on SuffolkCPD:

The below training courses are for schools and professionals.

'Suffolk Needs Met workshop' - about what it means to be emotionally healthy.

'Mental Health First Aid Training' - to identify common mental health issues.

Visit www.suffolkcpd.co.uk For help registering call 01473 260464.

East Suffolk Council offering FREE Mental Health training:

The following free trainig sessions are aimed at community groups and voluntary organisations based and/or working in East Suffolk.

1. Mental Health First Aid Aware Training – a choice of four 3.5 hour sessions delivered via Teams virtual session (participants to pick one session):

  Thursday 11 November at 1.30 – 5.00pm OR Tuesday 16 November at 9.30am -1.00pm.

  Thursday 2 December at 9.30am – 1.00pm OR Wednesday 12 January at 1.30 – 5.00pm.

2. Full Mental Health First Aid Qualification course – 4 half days (participants must complete all four sessions) at Kesgrave Community Centre

  Thursday 27 January at 1.30 – 5.00pm (Live Session 1) AND

  Thursday 3 February at 1.30 – 5.00pm  (Live Session 2) AND 

  Thursday 10 February at 1.30 – 5.00pm (Live Session 3) AND  

  Thursday 17 February at 1.30 – 5.00pm (Live Session 4) AND

3. Working with Those in Distress – choice of four 2.5 hour sessions delivered via Zoom virtual session (participants to pick one session dates):

Wednesday 3 Nov at 6.00 – 8.30pm

Thursday 4 Nov at 9.30am - 12:00pm

Wednesday 1st December at 6.00 – 8.30pm

Tuesday 9 Dec 9.30am -12.00pm

The training is provided free to local groups thanks to funding from East Suffolk Council’s Covid Community Recovery Plan.

For more details and to book a place on any of the sessions, please email: Joanna.jonas@eastsuffolk.gov.uk

Wellbeing in Education Website:

School staff and educational settings can find a range of support on this website, including a calendar of mental health and emotional wellbeing events, and training courses to support staff on the Wellbeing in Education website


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