Worried about the cost of living? Need some support? Find out more here

Cost of living support in Suffolk


There is a lot of information out there about the support available both nationally and locally to help you with the Cost of Living. To make it easier to navigate, we have compiled information about the different support and advice below. Click the sections to find out more.

The Government's Help for Households website has lots of resources and links to support you and your family at this time.

Suffolk County Council's Cost of Living Support leaflets signpost you to local services who can help. Translated versions of this information are available on their Helpful Resources page. 


Fuel, Energy, Utilities and Household Bills

Housing Association Tenant?


Other utilities and household bills:

  • Water: Anglian Water  offers tariffs for low-income households that can offer up to 50% discount on water and sewage usage. 
    Anglian Water LITE and Extra LITE: Up to 50% depending on income and eligibility assessment  Payment breaks: You can pay less than your water bill, or have a break from paying for a small period of time, and catch up later

    Reach:Out-Here to Help: Reach:Out has partnered with Anglian to listen and provide friendly support to customers in financial challenges
  • Phone & Broadband: Find social tariffs for your phone and broadband with Ofcom's table of providers offering discounts. Social tariffs are cheaper broadband and phone packages for people claiming Universal Credit, Pension Credit and some other benefits 
  • Free Mobile Data: The National Databank is providing free mobile data to 500,000 people in need via Good Things Foundation’s network of community partners, in partnership with Virgin Media O2, Vodafone and Three: www.goodthingsfoundation.org/databank/   

Finance, Benefits and Debt

There is help available to support you:

  • Turn2Us - Advice and support to help maximise your income and manage your Budget
  • Credit Unions - These can help you with affordable loans
  • Citizens Advice  - For free and impartial advice on all aspects to support you through difficulty


Benefits are paid by the central government, not your local council.

You can read more about how benefits work on GOV.UK.

If you're not sure if you'd be able to claim benefits, you can use a benefits calculator to find out.

Benefits advice

There are lots of organisations and services who can support you with benefits advice, including:

You can also find other finanial advice services 

They can help you with advice about:

  • your legal rights
  • managing your money
  • how to deal with financial problems


A grant is an amount of money that a government or local authority gives to an individual or an organisation for a particular purpose, such as support with housing costs.

If you are struggling financially, there are grants available which you may be eligible to apply for which can help lessen the burden.  The following support is administered by Suffolk County Council:

Household Support Fund

You can visit our Household Support Fund page to find more information. 

The Local Welfare Assistance Scheme

The Local Welfare Assistance Scheme (LWAS) is administered by Suffolk County Council and helps those experiencing financial hardship. There are lots of reasons why you may be in hardship and if you are eligible, LWAS can provide financial help.

The scheme is not intended as emergency support and only one application can be made per household. LWAS is not intended as long-term support. The quickest way to make an application is via the webform, using your smartphone, tablet or computer. If you have all the information required to make an application the webform will take approximately 15 minutes to complete.

To make an application and find out whether you are eligible for support, please visit the Local Welfare Assistance Scheme webpage.


    • NHS prescription charges
    • NHS dental treatment charges
    • the cost of sight tests, glasses and contact lenses
    • the cost of travelling to receive NHS treatment
    • NHS wigs and fabric supports

Check to see if you are eligible: NHS Low Income Scheme

  • Help with funeral costs: This can be an expensive time, and can be unexpected and not planned for, bringing financial worry for those remaining.  Bereavement might also affect the benefits of those left in the household. For information and support see; https://www.gov.uk/when-someone-dies

  • Martin Lewis' Money Saving Expert is the UK's biggest consumer website, with more than 16 million users a month. The site's dedicated to cutting your bills and fighting your corner with journalistic research, cutting-edge tools and a massive community – all focused on finding deals, saving cash and campaigning for financial justice.