There are a range of health services available for children and young people aged 0-25 based on an individual’s health need.
In order to access any health service in Suffolk you, or your child/young person will need to be registered with a Suffolk GP. Children and young people with special educational needs and disabilities can access these services directly, these services are known as ‘universal’ in that they are available to everyone.
Within the Local Offer, some services will have specific criteria to access it based on the level of health need. Information about criteria is provided on individual service records, If you are unsure about whether your child/young person meets the criteria, contact details are listed on each entry.
If you would like to give feedback on a health service
If you would like to give feedback, are not happy with the care or treatment you have received or if you have been refused treatment for a condition, you have the right to complain, have your complaint investigated, and to be given a full and prompt reply.
Most issues can be resolved without the need for a formal complaint. Usually an informal chat with your doctor or a member of staff who work for the service provider can sort things out more quickly.
However, if you have tried talking to someone and it still has not solved your problem, or if it does, but you still want to make a formal complaint, you should make a formal complaint to your service provider. If you cannot make a complaint yourself, you can ask someone to do this for you.
Every NHS organisation has a complaints procedure. To find out about it, ask a member of staff, look up their service information in the the Local Offer directory or on their website.
Do you need help to understand the health care system?
The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters. They are a point of contact for patients, their families and their carers.
PALS can help in several ways:
- Help you with health-related queries
- Help you sort out any concerns or problems when you are using the NHS
- Explain to you how to get more involved in your own healthcare
- Give you information about the NHS, the NHS complaints procedure, how to get independent help if you want to make a complaint and support groups outside the NHS
- Improve the NHS by listening to your concerns and suggestions
You can find officers from PALS in your local hospital, you can find your nearest PALS office on the NHS Choices website or by phoning NHS 111 or you can ask your GP surgery, or hospital.