Suffolk won the Most Innovative Family Information Service at the NAFIS awards 2020 for adapting Suffolk Infolink to meet the public’s changing needs during the pandemic:
Suffolk FIS added a new free text field to display Coronavirus information which each provider could then adapt their online record so that any changes in services due to the pandemic would appear at the top of their webpage. The new filters added to the website allows providers to target people based on their need. The filtered list has grown to over 400 services providing specific support during the pandemic. It is searchable by area, and easily accessible from the fixed ‘Coronavirus Information’ banner on each page of this FIS’ page.