Our telephone befriending service is open to older people aged 60 or over (unfortunately we cannot provide a service to older people with a diagnosis of dementia or complex mental health needs).
The service is free and all volunteers are carefully recruited with appropriate checks made. Once a referral is received, a befriending co-ordinator will contact you to discuss the service and find out a bit more about you, such as your interests and hobbies. They will then look to find a suitable volunteer to match you with. The same volunteer will telephone you each week, usually on the same day and often at the same time.
We always check to see if the ‘match’ is working for both you and the volunteer in the early stages, then contact you at regular intervals to see if all is still going well. We can also help to refer you onto other Age UK Suffolk services.We offer befriending in Mid Suffolk, East Suffolk and North Suffolk – contact us to see what we can offer in your area. You can call and refer yourself or a relative or friend can call on your behalf or a health or social care professional can call for you.