The National Prisoners’ Families Helpline can support you if a family member is in contact with the criminal justice system. We provide advice and information on all aspects from what happens on arrest, visiting a prison, to preparing for release.
Helpline opening hours
For help or advice please contact the Helpline on 0808 808 2003 (freephone: including most mobiles). The helpline is open 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday. Please note the helpline is closed on Bank Holidays.