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West Suffolk Eating Disorders Service – mental health service

The West Suffolk Eating Disorders Service offers a community service to young people with possible Eating Disorders.

Age of service: This service covers children and young people under 25 years. However, the service is available to people over the age of 25 years.

The conditions you treat: We are currently providing treatment for Anorexia Nervosa and Bulimia Nervosa.

What to expect from us: You can expect to be contacted between 5-15 days depending on urgency once we have received your referral into our service.  Our emphasis is to provide early intervention to try and keep the young person in the community. We provide comprehensive assessment to determine need and risk. From this we develop a care plan with the young person and their family.

Treatment and therapy may include education and information about eating disorders, nutritional support and advice, meal planning and management, Cognitive Behavioral Therapy, Motivational Therapy and Family Based Treatment (for details of what these treatments are see Eating Disorders Service Treatment Definitions). The aim is to minimize harm and promote recovery.

How we support carers, including friends and family: We recognize the importance of families and carers and where possible, we work closely with them. We understand that talking about eating difficulties can be a sensitive issue to discuss and we offer time to talk to individuals and families.

We offer a Parent Skills Based Program, aimed at informing, educating and helping parents and carers through their child’s recovery from an eating disorder. This runs for 6 consecutive weeks, focusing on different subjects, such as, nutrition, exercise, understanding the condition and building resilience.

We also offer a parent and carers support group, which is facilitated by our service staff and parents together. This group runs on the first Wednesday of each month from 6.30pm, at The Recovery College, Hospital Road, Ickworth Drive, Bury St Edmunds, Suffolk, IP33 3NR. This group is a closed group to those who are in service with us.

Who to contact

Bury North Integrated Delivery Team
01638 558650

Where to go

Newmarket Hospital
Exning Road
Area served
Haverhill, Brandon, Sudbury, Suffolk, Newmarket, Glemsford, Clare, Lakenheath, West Suffolk, Bury St Edmunds
Parking available
For bus services and time tables, please visit:

Our clinicians are based at: Newmarket Hospital

Where we see people: Newmarket Hospital, Ickworth Lodge, G Block, Hospital Road, Ickworth drive, Bury St Edmunds, Suffolk, IP33 3PX, Haverhill Health Centre, Camps Road, Haverhill, Suffolk, CB9 8HF. Sudbury Health Centre, Church Field Road Sudbury Suffolk CO10 2DZ. We also visit people in their own home.

West Suffolk Eating Disorders Service covers patients registered at the following list of GPs 

West Bury North GPs: Angel Hill Surgery, IP33 1LU. Avicenna Surgery, IP22 2QX. Botesdale Health Centre, IP22 1DW. Brandon Medical Practice, Elbourne, IP27 0AQ. Forest Group Practice, IP27 0BU. Ixworth Surgery, IP31 2HD. Lakenheath Surgery, IP27 9EP. Market Cross Surgery, IP28 7EG. Oakfield Surgery, CB8 8HP. Orchard House Surgery, CB8 8NU. Reynard Surgery (previously white house surgery) IP28 7EF. The Rookery Medical Practice, CB8 8NW. 13 Woolpit Health Centre, IP30 9QU.

West Bury South GPs: Haverhill Family Practice, CB9 8HF. Clare Guildhall Surgery, CO10 8NY. Clements & Christmas Maltings Surgery, CB9 8HF. Crown Health Centre, CB9 9LA. Glemsford Surgery, CO10 7RF. Hardwicke House Surgery, CO10 2AY. Long Melford Surgery, CO10 9EP. Mount Farm Surgery, IP32 7EW. Siam Surgery, CO10 1JH. Stourview Medical Centre, CB9 8AG. Swan Surgery, IP33 1AE. The Guildhall and Barrow Surgery (previously guildhall surgery), IP33 1ET. Victoria surgery, IP33 3BB. Wickhambrook Surgery, CB8 8XU.


Days & Times

Monday to Friday 9am to 5pm
Time of day
Session Information
There is a general ‘mental health’ out of hours service available. The contact number for this is 0300 123 1334.

Other details

Cost Details
Cost: Free at the point of delivery.
Referral required?
Referral and availability notes

Referral to our service is through the Emotional Wellbeing Hub for 0-25-year olds or through your GP. (If you are over 25 please see your GP to be referred to our service.) 

The Emotional Wellbeing Hub will assess your referral and aim to contact you within a week of receiving your referral, depending on the level of risk. If your referral is deemed high risk, you will be contacted within 48hrs. (If it is a life-threatening emergency call 999.)

An Emotional Wellbeing Hub practitioner will contact you or the service user by phone to discuss the information you have provided in your referral and they will determine if our service is suitable for you or if the needs of the service user can be best met with another service.


Age Groups
16-25 years, Young people
Disabled Parking, Wheelchair Access, Adapted Toilet
Last Updated

Local Offer Local Offer Record

Experience of including people with special educational needs and disabilities

What does your service do?

The West Suffolk Eating Disorders Service offer a community service to young people with possible Eating Disorders.

Where is the service located and what area/s does it cover?

Our clinicians are based at:  We have bases in Bury, & Newmarket. We can also see people at various Health Centers such as Haverhill and Sudbury.

Where do you see people? We see people in clinics, in local areas and as necessary in their homes.

Who does your service provide a service for?

Young people up to the age of 25 years, who are showing signs of an eating disorder and have been assessed as requiring our services.  The team can provide an eating disorders service for children and young people who have additional needs or disability. We will work closely with other professionals involved in their care. We work together with families and communities to support children and young people with special educational needs and disability to meet their potential and live healthy fulfilling lives in their community.

We would link with our neuro development team to co-work where appropriate dependent on the young persons assessed needs. We are not able to provide a service to young people with moderate or severe learning disabilities and mental health difficulty. We have a specialist service to support these young people which is the Learning Disability Service.

How can I start using the service?

Referral is through the Emotional Wellbeing Hub, if your referral is appropriate for this service you can expect to be contacted within 2 weeks to arrange an initial assessment.

How are decisions made about who can use the service?

When a child or young person’s referral is received by our team, dependent upon the information we have received we may contact you or the professional referrer to find out more about the young person’s situation before any decision is made about next steps.

Following this triage process, we will arrange for the child or young person to meet with a clinician for a face to face assessment. At a face to face assessment we will look to establish any mental health issues and what help is needed. We will do this with the young person and their parents/carers where appropriate.

Once the young person’s assessment has been completed, it will be discussed in a multi-agency team meeting which consists of different clinicians, consultant psychiatrists, psychologists, therapists and mental health practitioners to plan what we need to do next, and ensure the appropriate support is provided. We will keep the young person and their parents/carer informed and provide our contact details. The young person’s GP will also be notified.

If the referral is urgent we will make contact as soon as we can to discuss and plan next steps.

If you are unhappy with any decisions about your young person’s care, please let us know. You can speak with your clinician, the team manager or use our formal complaints process by contacting or telephone 01603 421421.

How do you communicate with children, young people and parents/carers? How are they involved in decisions about the services you offer?

When we receive the referral from the Emotional Wellbeing Hub we will make contact by post or phone to arrange a face to face appointment.

At the first session an explanation tailored to the age of the child or young person, will be offered about the aims of the session and the limits of confidentiality.

 For younger service users we would expect to include family members in all stages of care and treatment. We also encourage continued family involvement for those who are over 18 years of age in line with young people’s development, preferences, and different legal expectations for adult service users. 

Is your service fully accessible?

Any information we have we can have translated into your language if needed. We will provide interpretation when needed including sign language. Our buildings are fully accessible with disabled toilet access. We will organise home visits where necessary to ensure access to our service.

What training have staff supporting children and young people with SEND had or are having?

Our staff have a range of skills and approaches which wherever possible matched with the needs of children and young people.

All staff are required to undergo

  • Autism awareness
  • Diversity and equality training
  • Learning Disability awareness
  • Safeguarding

Clinical Team Leader
01638 558650
Conditions Supported
Mental health conditions

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