What does your service do?
The West Suffolk Eating Disorders Service offer a community service to young people with possible Eating Disorders.
Where is the service located and what area/s does it cover?
Our clinicians are based at: We have bases in Bury, & Newmarket. We can also see people at various Health Centers such as Haverhill and Sudbury.
Where do you see people? We see people in clinics, in local areas and as necessary in their homes.
Who does your service provide a service for?
Young people up to the age of 25 years, who are showing signs of an eating disorder and have been assessed as requiring our services. The team can provide an eating disorders service for children and young people who have additional needs or disability. We will work closely with other professionals involved in their care. We work together with families and communities to support children and young people with special educational needs and disability to meet their potential and live healthy fulfilling lives in their community.
We would link with our neuro development team to co-work where appropriate dependent on the young persons assessed needs. We are not able to provide a service to young people with moderate or severe learning disabilities and mental health difficulty. We have a specialist service to support these young people which is the Learning Disability Service.
How can I start using the service?
Referral is through the Emotional Wellbeing Hub, if your referral is appropriate for this service you can expect to be contacted within 2 weeks to arrange an initial assessment.
How are decisions made about who can use the service?
When a child or young person’s referral is received by our team, dependent upon the information we have received we may contact you or the professional referrer to find out more about the young person’s situation before any decision is made about next steps.
Following this triage process, we will arrange for the child or young person to meet with a clinician for a face to face assessment. At a face to face assessment we will look to establish any mental health issues and what help is needed. We will do this with the young person and their parents/carers where appropriate.
Once the young person’s assessment has been completed, it will be discussed in a multi-agency team meeting which consists of different clinicians, consultant psychiatrists, psychologists, therapists and mental health practitioners to plan what we need to do next, and ensure the appropriate support is provided. We will keep the young person and their parents/carer informed and provide our contact details. The young person’s GP will also be notified.
If the referral is urgent we will make contact as soon as we can to discuss and plan next steps.
If you are unhappy with any decisions about your young person’s care, please let us know. You can speak with your clinician, the team manager or use our formal complaints process by contacting firstname.lastname@example.org or telephone 01603 421421.
How do you communicate with children, young people and parents/carers? How are they involved in decisions about the services you offer?
When we receive the referral from the Emotional Wellbeing Hub we will make contact by post or phone to arrange a face to face appointment.
At the first session an explanation tailored to the age of the child or young person, will be offered about the aims of the session and the limits of confidentiality.
For younger service users we would expect to include family members in all stages of care and treatment. We also encourage continued family involvement for those who are over 18 years of age in line with young people’s development, preferences, and different legal expectations for adult service users.
Is your service fully accessible?
Any information we have we can have translated into your language if needed. We will provide interpretation when needed including sign language. Our buildings are fully accessible with disabled toilet access. We will organise home visits where necessary to ensure access to our service.
What training have staff supporting children and young people with SEND had or are having?
Our staff have a range of skills and approaches which wherever possible matched with the needs of children and young people.
All staff are required to undergo
- Autism awareness
- Diversity and equality training
- Learning Disability awareness