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School Nursing Service

Suffolk County Council

School nurses are public health nurses who lead and deliver the Healthy Child Programme for school-aged children and young people

Our service covers the whole of Suffolk and works in partnership with school-aged children, young people, and their families to address health needs and to promote health and wellbeing with a focus on early help and support.  To contact your school nursing team, please call: 0345 607 8866 or e-mail: childrenshealth@suffolk.gov.uk.

If you would like to make a referral for support from the School Nursing team, please refer via our online referral portal. Please read the ‘Information for Referrers’ for details of the School Nursing Service offer before submitting a referral.

Complete the referral form

If you are unable to access or complete a referral via the online referral portal, please contact the Health Business Centre on 0345 607 8866 or email childrenshealth@suffolk.gov.uk

The local teams consist of a range of professionals including school nurses, community staff nurses and child health screening practitioners.

Each primary and secondary school has a named school nurse who is supported by their team to promote health and emotional wellbeing in schools and in the community by:

  • Being available to address, in confidence, any concerns about a child or young person’s health
  • Providing health advice to help children and young people to make positive health choices
  • Assessing children starting primary school after their care is transferred from the health visitor
  • Offering young people an opportunity to discuss health issues confidentially at school based or community based 'drop-ins'
  • Supporting young people who have medical needs and providing training for education staff to help manage these needs, as required
  • Delivering classroom-based health education
  • Working with and referring to other professionals
  • Working with other agencies to safeguard and protect young people
  • Delivering the national child measurement programme
  • Providing health information, advice, and support.

The teams are community based and can be contacted by telephone, letter, email, or via our dedicated ChatHealth Texting Service. Young people can also access their school nursing team by asking at their school office. 

ChatHealth Texting Service

With increasingly more children and young people using mobile devices as part of their daily lives, we have introduced a virtual school nursing service. ChatHealth is an easy way for young people aged 11-19 to confidentially ask for help about a range of issues, or make an appointment with a school nurse. They can also find out how to access other local services including emotional support or sexual health services.

Messages sent to the dedicated number are delivered to a secure website, and responded to by local school nursing teams.

You can text a school nurse on 07507 333356, Monday to Friday (excluding bank holidays), 09:00 to 16:30.

Anyone who texts the service out-of-hours receives a ‘bounce–back’ message that explains where to get help, and when they can expect a response. Texts are normally replied to within one working day.

This service is also available for parents with children in primary school.

Confidentiality and consent

Young people are encouraged to talk with their parents/carers about health issues that are troubling them.

Although school nurses offer a confidential service to young people, there are times when the school nurse may need to share information. Depending on their age and level of understanding, young people may be able to give their own consent to talk with a health professional.

Who to contact

Your local team
See service attached directory for contact details

Where to go

Area served
Haverhill, Ipswich, Hadleigh, Halesworth, Kessingland, Lakenheath, Ixworth, Kesgrave, Lowestoft, Mid Suffolk, Lavenham, East Suffolk, Leiston, Newmarket, Mildenhall, Needham Market, Beccles, Saxmundham, Brandon, Aldeburgh, Babergh, Oulton Broad, Capel St Mary, Stowmarket, Stradbroke, Clare, Southwold, Bungay, Bury St Edmunds, Elmswell, Eye, Thurston, Debenham, Sudbury, Framlingham, Wickham Market, Woodbridge, Glemsford, Felixstowe, West Suffolk

Days & Times

Monday to Friday (excluding bank holidays), 09:00 to 17:00

Other details

Cost Details
Referral required?
Referral and availability notes

The service is offered to school-aged children and young people and operates an open referral system.

Referrals include self-referrals and referrals made by parents/carers, schools, health professionals, and children’s services.

Age Groups
Children (5-11), Adults, Young people
Service users involved in planning

Local Offer

Local Offer
Experience of including people with special educational needs and disabilities

Health Visiting, Children’s Centre and School Nursing Services provide support for the needs of children and young people with a range of additional needs, some of which are complex. 

Where appropriate professionals contribute to the Education Health and Care Plan assessment process, and the ongoing intervention packages required to support children of all ages, whether in early years, mainstream or special school settings. 

All our staff are aware of the SEND reforms and are active participants where children and young people are known to their services.

For details of each children's centre offer, please use the search function to find and view their own page.

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Family support
Young people
Health care services and specialisms
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