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Sanctuary Supported Living, Haverhill | Community Directory

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Sanctuary Supported Living, Haverhill

General Details

The aim of the service is to support customers to achieve greater independence, increased quality of life and to have all the tools and information to access services appropriate to their needs. This is delivered in a person centred way.


To achieve such success, it’s important that the individual fully engages with the support that is offered to achieve the desired outcomes. This journey involves both the customer and the staff.

Staff deliver support in a non-judgemental and professional manner to always ensure the customer’s wellbeing and sensitivity is always upheld.


The journey with us begins at point of referral where we’ll invite the customer for a Needs and Risk Assessment where we have availability; if they are successful they will then be offered accommodation. If they are unsuccessful we will notify them letting them know the reasons why and provide signposting where we can.


Where successful, the move in date is then established with the new customer.

Once settled into the accommodation a dedicated Support Worker will discuss the customers support needs and how they best want to achieve these.

A specific My Plan is created tailored to the individual based on this discussion.

Support is then reviewed every three months to monitor progress made and where further support is required in certain areas. This is then displayed on an Outcome Star, which is a visual aid of progress and what to focus on next.


After several reviews tracking the progress that has been made, and the individual proving to be ‘self-reliant’ or independent, we’ll then look at exploring realistic move on options based on the customer’s preferences and availability within the local area.


The move on then takes place; the customer can still receive six weeks’ resettlement support to ensure things are set up and they are able to continue their independent journey with the knowledge and skills available to them should they need access to further help and support.

Who to contact

Kate Molope
Service Delivery Manager
01440 712261
01440 344800

Listed below are addresses of the two services in Haverhill: 

The Limes,

12 Camps Road,





Heazeworth House,

17-19 Hamlet Road,




Additional contact

0330 123 3247.

Where to go

Area served
Haverhill, West Suffolk
Restrictions to access
Restricted to single homeless people or single people who are unsuitably housed. There is no provision for couples or people with dementia

Days & Times

Call 01440 712261 or 01440 344800 for more information
Time of day

Other details

Cost Details
Costs vary depending on the accommodation you move into. If you receive a state benefit, housing benefit may cover all or part of these costs. A small personal contribution is expected.
Referral required?
Age Groups

Accreditation website
Accreditation details
The Supporting People in Suffolk team monitor the quality of housing related support services and make sure that Suffolk has the right services to meet people's needs.

Service users involved in planning
Last Updated

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