The aim of the service is to support customers to achieve greater independence, increased quality of life and to have all the tools and information to access services appropriate to their needs. This is delivered in a person centred way.
To achieve such success, it’s important that the individual fully engages with the support that is offered to achieve the desired outcomes. This journey involves both the customer and the staff.
Staff deliver support in a non-judgemental and professional manner to always ensure the customer’s wellbeing and sensitivity is always upheld.
The journey with us begins at point of referral where we’ll invite the customer for a Needs and Risk Assessment where we have availability; if they are successful they will then be offered accommodation. If they are unsuccessful we will notify them letting them know the reasons why and provide signposting where we can.
Where successful, the move in date is then established with the new customer.
Once settled into the accommodation a dedicated Support Worker will discuss the customers support needs and how they best want to achieve these.
A specific My Plan is created tailored to the individual based on this discussion.
Support is then reviewed every three months to monitor progress made and where further support is required in certain areas. This is then displayed on an Outcome Star, which is a visual aid of progress and what to focus on next.
After several reviews tracking the progress that has been made, and the individual proving to be ‘self-reliant’ or independent, we’ll then look at exploring realistic move on options based on the customer’s preferences and availability within the local area.
The move on then takes place; the customer can still receive six weeks’ resettlement support to ensure things are set up and they are able to continue their independent journey with the knowledge and skills available to them should they need access to further help and support.