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Village Rise Family Hub 0-19 (25 SEND)- North Lowestoft

Suffolk Health and Children's Centres logo

A Family Hub is somewhere families, parents, carers, young people can get support.

Our Family Hub model includes:

  • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
  • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
  • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
  • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

Who to contact

Rachel Gardner
01502 533570 OR Suffolk Family Information Service on 0345 60 800 33
Social Media
 Find us on Facebook

Where to go

Village Rise Family Hub - North Lowestoft
Blyford Road
NR32 4PZ
View NR32 4PZ on a map
Area served
Parking available
Parking details
Parking is available in the Student's Car Park on the left of entrance to Benjamin Britten High School

Days & Times

Reception Open Monday to Thursday 9:00am - 5:00pm. Friday 9:00am - 4:30pm

Other details

Cost Details
Our services are free.
Age Groups
Pre-school, Adults
Disabled Parking, Wheelchair Access, Adapted Toilet

Accreditation details

Family Hubs are places where children under 5 years old and their families can receive seamless integrated services and information, and where they can access help from multi-disciplinary teams of professionals.


Our service is an integrated health and children's centre service where we can offer family support, advice on health and well being, play and learning, opportunities for volunteering and have a day nursery run by YMCA on site.  Our friendly staff team organizes regular groups, workshops and 1-1 sessions which are free. We strongly encourage parents to give us their views on how we can improve services and we look forward to meeting you . Please drop in to the centre or call us to find out more.


Service users involved in planning
Parents are encouraged to feed back at the end of sessions both verbally and through formal evaluations
View the latest Ofsted Inspection Report

Local Offer

Experience of including people with special educational needs and disabilities

North Lowestoft Family Hubs

 The Ark                               Village Rise

Water Lane                           Blyford Road

Lowestoft                             Lowestoft

NR32 2NH                            NR32 4PZ

Contact Details: The Ark – 01502 502230 / Village Rise – 01502 533570

Email: theark@suffolk.gov.uk / villagerise@suffolk.gov.uk

Named SEND Contact for our Centres:

Kate Ryczanowski / Claire Mason

How does North Lowestoft Family Hub cater for children and families with special educational needs and/or disability?

Family Hubs are for families with children under five.  

At North Lowestoft Family Hubs, we are committed to promoting and providing high quality learning and play opportunities.  We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment.  The centre has an equal opportunity policy which is reviewed as a minimum yearly.  We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

Where possible, all our group activities are planned to meet individual children’s needs.  We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre.  Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

We offer a range of parenting courses to help support parents in managing challenging behaviours.  Please see our timetable for  a full lists of groups and for more information.

How will staff support my child's needs?

Staff are on hand during our activities and can offer help and support as required.  One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required.  These can include:

  • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
  • Suffolk Early Learning Together Service
  • Speech and Language Therapists
  • Behavioural Support Services
  • Specialist Services

When it is time for your child to start attending nursery or school, we can support you in the transition period as we know this can be both challenging and an emotional time.  Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

What arrangements are in place to ensure that North Lowestoft Family Hubs are accessible for children and families with special educational needs and/or disability?

We are fully wheel chair accessible from all entrances. 

Our outdoor play areas are at ground level and consist of some concreted areas. The outside area at Village Rise has some grass and covered areas.  Gardens in both centres have a mixture of high and low level beds, where children can dig, plant and watch things grow.

Within the Hubs we have accessible toilets with baby change facilities which include emergency alarms.   All the rooms have non slip flooring.

The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

What training or experience do the staff supporting children and young people with SEND have?

Both The Ark and Village Rise are an inclusive setting with staff experienced and trained in early years care and education. 

Staff Training undertaken includes:

  • ECAT – Every Child a Talker
  • Autism Awareness and supporting families
  • Makaton
  • Relationships build brains
  • EYFS
  • Build and maintain relationships
  • Characteristics of effective learning
  • Children, trauma and violence
  • Boundaries
  • Helping parents who misuse substances
  • Solihull


Who can I contact for further information?


Clare Besley - Lowestoft and Waveney Team Manager
Telephone The Ark on 01502 502230

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