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Carers Matter Norfolk | Community Directory

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Carers Matter Norfolk

Coronavirus Support

Carers Matter Norfolk and Young Carers Matter are still operating and accepting new referrals via the Advice Line which is operating normal hours. 

We have moved our services to telephone and video call support with some limited home visits where needed, our team of Connectors can assist with all Coronavirus related assistance in addition to the normal help and support they provide. 

Young Carer support workers are operating online groups and 1:1 support with young carers.

Carers Matter Norfolk is going to be launching support for carers to get online with loans of tablet devices and assistance on how to use them in April/May 2020.

General Details

Carers Matter Norfolk is the countywide service funded by Norfolk County Council and the NHS to provide support to unpaid carers, we have an adult carer service for those aged 16+ caring for someone aged 18+ and a Young Carers & Families Service for those below 18 caring for a relative who may be an adult or a child .  All services are free. Support is available to those caring for someone living in Norfolk, whether the carer lives in the county or elsewhere (caring at a distance).

We can provide support to carers in a variety of ways:

Carers Matter Advice Line
We provide free, independent and confidential information, advice and guidance on a range of issues, our advisors can also provide listening and emotional support to carers of all ages. 

For Adults:

Online Carers Community – message boards, groups, forums.

Community Support
1:1 face-to-face support provided in the community by a team of Carer Connectors.

Telephone and online based counselling for caring related emotional issues.

Education & Training
Online E-Learning portal for carers (e.g. dementia, managing behaviour, self-advocacy).
Education and Training sessions for Carers Peer Support Groups – topics chosen by groups.

Membership & Voice
This can give carers the opportunity for to have a say in the way that local services are planned, developed and commissioned.


Carers Matter Norfolk are also commissioned to provide support to Young Carers and their families.  Young Carers and their families can access information, advice & guidance via the same Carers Matter Advice Line, they can also access:

Whole Family Community Support
1:1 personalised face-to-face support provided in the community to the whole family, including the person being cared for by a team of Carer Connectors.  The aim of this support is to enable support to be put in place for all members of the family and therefore reduce/remove the caring from the young person.

Targeted 3 - 6 month 1:1 and Group Support

Our experience young carer support workers and youth workers can work with young carers at home, school or in a group setting as part of a 3 - 6 month targeted support programme to help build confidence & self esteem, offer guidance, identifying and resolving issues, provide emotional and motivational support and connector with other young carers for peer support & positive activities.

Practical Skills and knowledge

Our carers self-help hub has a wealth or resources and information to help young carers and their families care with confidence

Who to contact

0800 083 1148
Social Media
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Additional contact

Additional Website
Young Carers Matter Norfolk

Where to go

Area served
All Suffolk

Days & Times

Monday to Friday: 8am – 8pm; Saturday: 4pm – 8pm; Sunday: 8am – 12 noon

Other details

Age Groups
Adults, Young people

Carers from Suffolk can access the service if they are caring for someone who lives in Norfolk

Service users involved in planning
Last Updated

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