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Carers Matter Norfolk

Carers Matter Norfolk is the countywide service funded by Norfolk County Council and the NHS to provide support to unpaid carers.  All services are free and available to people aged 16+ caring for someone aged 18+. Support is available to those caring for someone living in Norfolk, whether the carer lives in the county or elsewhere (caring at a distance).

We can provide support to carers in a variety of ways:

Carers Matter Advice Line
We provide free, independent and confidential information, advice and guidance on a range of issues, our advisors can also provide listening and emotional support to carers. 

Online Carers Community – message boards, groups, forums.

Community Support
1:1 face-to-face support provided in the community by a team of Carer Connectors and Community Support volunteers.

Telephone and online based counselling for caring related emotional issues.

Education & Training
Online E-Learning portal for carers (e.g. dementia, managing behaviour, self-advocacy).
Education and Training sessions for Carers Peer Support Groups – topics chosen by groups.

Membership & Voice
This can give carers the opportunity for to have a say in the way that local services are planned, developed and commissioned.

Who to contact

0800 083 1148
Social Media
 Like us on Facebook
 Follow us on Twitter

Where to go

Area served

Days & Times

Monday to Friday: 8am – 8pm; Saturday: 4pm – 8pm; Sunday: 8am – 12 noon

Other details

Age Groups
Adults, Young people

Carers from Suffolk can access the service if they are caring for someone who lives in Norfolk

Service users involved in planning
Last Updated

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