Carers Matter Norfolk is the countywide service funded by Norfolk County Council and the NHS to provide support to unpaid carers. All services are free and available to people aged 16+ caring for someone aged 18+. Support is available to those caring for someone living in Norfolk, whether the carer lives in the county or elsewhere (caring at a distance).
We can provide support to carers in a variety of ways:
Carers Matter Advice Line
We provide free, independent and confidential information, advice and guidance on a range of issues, our advisors can also provide listening and emotional support to carers.
Online Carers Community – message boards, groups, forums.
1:1 face-to-face support provided in the community by a team of Carer Connectors.
Telephone and online based counselling for caring related emotional issues.
Education & Training
Online E-Learning portal for carers (e.g. dementia, managing behaviour, self-advocacy).
Education and Training sessions for Carers Peer Support Groups – topics chosen by groups.
Membership & Voice
This can give carers the opportunity for to have a say in the way that local services are planned, developed and commissioned.
Carers Matter Norfolk are also commissioned to provide support to Young Carers and their families. Young Carers and their families can access information, advice & guidance via the same Carers Matter Advice Line, they can also access:
Whole Family Community Support
1:1 personalised face-to-face support provided in the community to the whole family, including the person being cared for by a team of Carer Connectors. The aim of this support is to enable support to be put in place for all members of the family and therefore reduce/remove the caring from the young person.
Targeted 3 - 6 month 1:1 and Group Support
Our experience young carer support workers and youth workers can work with young carers at home, school or in a group setting as part of a 3 - 6 month targeted support programme to help build confidence & self esteem, offer guidance, identifying and resolving issues, provide emotional and motivational support and connector with other young carers for peer support & positive activities.
Practical Skills and knowledge
Our carers self-help hub has a wealth or resources and information to help young carers and their families care with confidence