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NHS Norfolk and Waveney Integrated Care Board

The Complaints and Enquiries team aim is to resolve problems & concerns quickly before they become a major issue. It also acts as an early monitoring system for the Integrated Care Board (ICB) by monitoring & highlighting any problems or gaps in service provision. The team also provides information and advice on NHS services. 

The team can advise on how to make a formal complaint but tries to resolve issues to help avoid a complaint being made. They are part of the feedback services to enable the CCG to review and where necessary improve its services.

Who to contact

Name
NHS Norfolk and Waveney ICB
Telephone
01603 595857
Email
nwicb.contactus@nhs.net
Website
https://www.improvinglivesnw.org.uk/
Address
County Hall
Martineau Lane
Norwich
Norfolk
Postcode
NR1 2DH

Where to go

Area served
Lowestoft, Beccles, Halesworth, Oulton Broad, Kessingland, Waveney, Southwold, Bungay

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