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Suffolk Access and Assessment Service

General Details

Our Access and Assessment Service is designed to make it easier for people to get the right mental health and social care service as quickly as possible. We provide a single contact point for professiionals only, to refer individuals to us who are experiencing mental health problems. 

The conditions we treat

We provide advice and assessment on all mental health conditions across all ages. 
We do not provide long term treatment but make referrals to other mental health teams following your assessment.​

What to expect from us

We identify the urgency of your referral and the nature of the risk. Our decision is guided by qualified professionals and includes both your health and social needs. Our triage team will signpost appropriately or arrange a face to face assessment. We provide your referrer with feedback on the outcome of your referral. 

How we support carers, including friends and family

We can offer advice and information to family carers on general matters, and with your consent we can provide specific advice and support on your individual case.​

Please note this service maybe subject to changes.

Who to contact

Jackie Osborne or Bonnie Lewis
Clinical Team Lead
0300 123 1334
Norfolk & Suffolk NHS Foundation Trust

Where to go

Suffolk Access and Assessment Service
Mariner House, 43
Handford Road

Days & Times

Time of day
Session Information
Our service is available weekdays from 8am to 8pm.

Other details

Cost Details
Referral required?
Referral and availability notes

We provide services for referred individuals registered with the two Suffolk Clinical Commissioning Groups and the two Thetford GP Practices. 

GPs and other professionals can contact us and we triage their referral and direct them to the right place. We accept referrals from professionals when:

  • A referrer or the family have concerns around the emotional and mental health of a child, young person or adult

  • An individual is displaying signs of suicidal intent or if there seems to be risk of harm to others 

  • A GP wishes to confirm a diagnosis or implement specialist treatment 

  • Particular medication is required

  • If you as a patient request a referral

When we receive your referral, we review the details provided and if we have sufficient information we progress to the triage stage. If not, we contact the referrer for further details. We encourage referrers to include as much information as possible at the outset.

We triage, assess and signpost referrals within agreed time limits:

  • Emergency – within four hours of referral

  • Urgent - within 72 hours of referral

  • Routine - within 28 days of referral

I need help urgently! Who do I call?

Call us on 0300 123 1334


Age Groups
Pre-school, 16-25 years, Children (5-11), Adults, Young people
Service users involved in planning
Last Updated

Local Offer Local Offer Record

Experience of including people with special educational needs and disabilities

We provide advice and assessment on all mental health conditions across all ages, to anyone who is experiencing mental health problems and has been referred to us by their GP or other health professional.

Please see contact details above

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