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East Bergholt Heartwatch - First Responders

Who are we? A group of volunteers (trained and controlled by the East of England Ambulance Service) who respond to a range of medical emergencies within the East Bergholt area. We aim to respond to all calls within 8 minutes of being alerted. How does it work? Volunteers take it in turns to be on standby. “Shifts” are: • 7am to 1pm • 1pm to 6pm • 6pm to 7am • Training All volunteers are given training in basic first aid, the administration of oxygen therapy, basic life support (CPR) and the use of a portable Automated External Defibrillator. This training is continually updated and refreshed through regular monthly meetings. Above all – You will make a difference and help save lives.

Who to contact

Carol Moss
01206 298483

Additional contact

Charlotte Fitzgerald
01206 299294
Additional Website

Where to go

East Bergholt Heartwatch
Area served
South Ipswich, Babergh, West Ipswich
Restrictions to access
Who Can Join? • Anyone who has access to their own transport and lives within (or very near) East Bergholt. • You should be calm in a crisis and be able to maintain confidences. • You should also be able to commit some time. Heartwatch and the community is appreciative of whatever commitment volunteers are able to make, but being able to take on at least one shift per month enables members to “keep their hand in”. • The monthly evening meetings are also an important aspect of the work of Heartwatch, where new information, experiences and ideas are discussed. • All members are subject to a CRB check and must undergo training (funded through East Bergholt Heartwatch and The East of England Ambulance Service).

Other details

Age Groups

Accreditation website


If a 999 call is made from within the East Bergholt area, this is processed by Ambulance control and if the nature of the emergency is within the expertise of Heartwatch, then volunteers are alerted by dedicated mob. phone – usually by text and voice message. At the same time an ambulance/paramedic is dispatched to the same incident. Experience shows that the ambulance or paramedic usually arrive at the scene within minutes of Heartwatch volunteers. Even though Heartwatch may only arrive a few minutes before the ambulance crew, these few minutes have been shown in studies to be vital in helping the survival of casualties.

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