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Dragonflies Family Hub - Halesworth

A Family Hub is somewhere families, parents, carers, young people can get support.

Our Family Hub model includes:

  • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
  • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
  • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
  • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

Who to contact

Family Hub's phone line
01986 874865 OR Suffolk Families Information Service on 0345 60 800 33
Social Media
 Find us on Facebook
Wissett Road
IP19 8BT

Where to go

Dragonflies Family Hub - Halesworth
Wisset Road
IP19 8BT
View IP19 8BT on a map
Area served
Beccles, Halesworth, Waveney, Southwold, Bungay
Venue Email

Days & Times

This is a part time Hub and the Centre is currently manned Tuesday to Thursday but please call the centre prior attending to ensure access

Other details

Cost Details
Our services are free, however there may be a small cost towards some activities for equipment, food or drink.
Age Groups
Pre-school, Adults

Accreditation details
Family Hubs are places where children and young people 0-19 and their families can receive seamless integrated services and information, and where they can access help from multi-disciplinary teams of professionals


Family Hubs are places where families can access a Health and Childrens service,The services we offer include: Early learning and childcare. Effective links with Jobcentre Plus. Base for childminder network. Child and family health services. Support for children and parents with special needs. Family support and parental outreach services.


Service users involved in planning
Health and Children's Centre Services, Early Help, Social Care, Speech and Language and some oustide agencies
View the latest Ofsted Inspection Report

Local Offer

Experience of including people with special educational needs and disabilities

Named SEND Contact for our Family Hub:

Jenny Carter

How does Dragonflies cater for children and families with special educational needs and/or disability?

Family Hubs are for families with children under five. The Children's Centre teams are made up of Family Support Practitioners and Support and Information officers.

At Dragonflies, we are committed to promoting and providing high quality learning and play opportunities.   We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The hub has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for a full lists of groups and for more information.

How will staff support my child's needs?

Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

  • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
  • Suffolk Early Learning Together Service
  • Speech and Language Therapists
  • Behavioural Support Services
  • Specialist Services

When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

What arrangements are in place to ensure that Dragonflies Family Hub is accessible for children and families with special educational needs and/or disability?

Dragonflies is DDA compliant and is fully accessible from all entrances and exits. Dragonflies has a disabled parking space outside the front entrance.

Our outdoor play area is at ground level and consists of some concreted areas. The outside area has some grass and covered areas.

Within the centre we have an accessible toilet with baby change facilities which includes an emergency alarm.

The furniture within both centres is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

What training or experience do the staff supporting children and young people with SEND have?

The Hub is an inclusive setting with staff experienced and trained in early years care and education.

Staff Training undertaken includes:

  • ECAT – Every Child a Talker
  • Autism Awareness and supporting families
  • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
  • Elklan – training to support staff working with children with speech, language and communication needs
  • Makaton
  • Baby brain development
  • EYFS
  • Characteristics of effective learning
  • Communicating with young Children who have experienced early trauma
  • Solihull
  • Incredible years 0-5
  • VIG
  • Infant Massage
  • Baby Yoga
  • PEEP – Reflective parenting

Please contact us further information


Jenny Carter
01986 874865

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