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Anglia Care Trust - Domestic Abuse Outreach Service for Suffolk - 0800 977 5690 freephone 24/7

Coronavirus Support

Suffolk County Council working with Anglia Care Trust has today (Friday 22 May 2020) extended its Domestic Abuse Helpline to offer 24 hour support and is urging anyone experiencing, or at risk of, domestic abuse to make contact, when safe to do so.

With lockdown measures still in place, it is important that those who may find themselves at risk of abuse at home, can access the right support at whatever time they need. The existing Domestic Abuse Outreach Service has therefore extended its 0800 977 5690 freephone number to be available 24 hours a day, seven days a week. Anyone with concerns including professionals who may be supporting clients, as well as friends and families who are concerned for loved ones, can access this local support.

Open as normal for referrals although staff are working from home so support is being given via the telephone, email and video messaging.

If you are in immediate danger please call the Police: Call 999 and press 55 when prompted if you can't speak.

General Details

Domestic abuse has a negative impact upon many families, individuals and households across Suffolk. Commissioned by Suffolk County Council, Anglia Care Trust (ACT) is now providing the Domestic Abuse Outreach Service (DAOS) for the county, working with individuals and families irrespective of whether they are living together or apart.

The service comprises of 4 elements which can be tailored to individual’s needs, subject to their circumstances:

Crisis Support
Intensive Support
Advice and Guidance
Specialist Male Victim Support

We will work alongside you and help you to access other organisations to make sure that you are safe and you get the support that you need. Our service provides emotional and practical support and will support your children if involved. Where legal matters are concerned, you will be supported to ensure the correct professionals provide the appropriate help.

For professionals – to get support for your clients from this service, please download the referral form from our website https://angliacaretrust.org.uk/services/ and either email to admin@angliacaretrust.org.uk or fax to 01473 618660.

For individuals - please ring our freephone support and guidance line: 0800 977 5690

Who to contact

Name: Natalie McCarthy
Position: Operational Co-ordinator
Telephone: 01473 622888
0800 977 5690 freephone number to be available 24 hours a day, seven days a week
Email: admin@angliacaretrust.org.uk
Website: http://www.angliacaretrust.org.uk
Social Media: Follow us on Twitter
Address: Unit 8
The Square
Martlesham Heath
Ipswich
Suffolk
Postcode: IP5 3SL

Additional contact

Name: Crisis Helpline - 24 hr
Telephone: 0800 977 5690

Where to go

Name: Various Venues across the county
Area served: Haverhill, Ipswich, Hadleigh, Halesworth, Kessingland, Lakenheath, Ixworth, Kesgrave, Lowestoft, Mid Suffolk, Lavenham, East Suffolk, Leiston, Newmarket, North Ipswich, Mildenhall, Needham Market, Beccles, Saxmundham, Brandon, South Ipswich, Aldeburgh, North Lowestoft, Babergh, Oulton Broad, Capel St Mary, Stowmarket, Stradbroke, Clare, Southwold, Bungay, Bury St Edmunds, Elmswell, All Suffolk, Eye, Thurston, Debenham, Sudbury, East Ipswich, Framlingham, Wickham Market, Woodbridge, Glemsford, Felixstowe, West Suffolk, Waveney, West Ipswich
Notes: Officers Based in Ipswich, Lowestoft and Bury St Edmunds. Referrals received are directed to the nearest Officer.

Days & Times

Office and Out of hours support
Time of day: Morning
Afternoon
Session Information: Various - please contact admin@angliacaretrust.org.uk

Other details

Referral required?: No
Age Groups: Pre-school, Children (5-11), Adults, Young people
Notes: Please contact our admin team on 01473 622888 to find out details of Advice and Guidance sessions throughout the County, or to speak to a Crisis Worker immediately.
Related links: How to cover your tracks online - Women's Aid
Last Updated: 01/03/2021