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Bury South Integrated Delivery Team (IDT) Youth Pathway mental health 14-25 years

he youth pathway is responsible for providing community mental healthcare to service users who require more specialist treatment than is available through the wellbeing service

Age of service: Service users between 14 and 25 years of age.

The conditions we treat: In treating mental health in young people diagnosis is not always as clear as for adults, nor sometimes as important as the way in which you function. We do treat young people with personality disorders, severe depression, anxiety, obsessive compulsive disorder (OCD), psychotic disorders, schizophrenia, and bipolar affective disorder.

What to expect from us: When you come to us for you can expect to be informed clearly who your care co-ordinator or lead professional is, how to contact them routinely and arrangements for emergency contact – which is likely to be through another team out of hours.

You will have an arranged schedule of contact with workers from the IDT youth Pathway. For some people this is intensive, involving face-to-face or telephone contact several times a week. For others this involves a monitoring service with weekly or monthly contact. Some contact occurs individually in a clinic, at your home or in the community. At other times we deliver evidence-based interventions in groups.

How we support carers, including friends and family: For younger service users we would expect to include family members in all stages of care and treatment. We encourage continued involvement over 18 in line with young people’s development and different legal expectations for adult service users.     

Who to contact

Name
Clare Hedgers
Position
Team manager
Telephone
01284 733188
Address
G Block
Hospital Road
Bury St. Edmunds
Suffolk
Postcode
IP33 3NR

Where to go

Name
Ickworth Lodge
Address
Hospital Road
Bury St. Edmunds
Suffolk
Postcode
IP33 3NR
Area served
Haverhill, Suffolk, Glemsford, Bury St Edmunds
Parking available
Yes
Notes

Where is the service located and what area’s does it cover?

Our clinicians are based at: G block, hospital road, bury st edmunds, IP33 3NR. 01284 733188.

Where we see people: Ickworth Lodge, Hospital Road, Bury, IP33 3NR, 01284 733188, for young people up to the age of 18. Over 18’s will be seen at G Block or their chosen place in the community. It is sometimes most appropriate for us to meet young people at school, college, home or in some other community setting.

Area served: Bury South IDT team treats patients at the following GP surgeries: Haverhill Family Practice, West Bury South, CB9 8HF. Clare Guildhall surgery, CO10 8NY.  Clements & Christmas Maltings Surgery, CB9 8HF.  Crown Health Centre, CB9 9LA.  Glemsford Surgery, CO10 7RF.  Hardwicke House Surgery, CO10 2AY. Long Melford Surgery, CO10 9EP. Mount Farm Surgery, IP32 7EW. Siam Surgery, CO10 1JH. Stourview Medical Centre, CB9 8AG. Swan Surgery, IP33 1AE. The Guildhall and Barrow Surgery, IP33 1ET. Victoria Surgery, IP33 3BB. Wickhambrook Surgery, CB8 8XU.

Days & Times

Open Monday to Friday, 9.00am - 5.00pm
Time of day
Morning
Afternoon
Session Information
Excluding bank holidays

Other details

Cost Details
Free at the point of delivery.
Referral required?
Yes
Referral and availability notes

Referral to our service is through the Emotional Wellbeing Hub for 0-25 year olds or through your GP. (For referrals for service users over 25 please contact the NSFT Access and Assessment Team).  

The Emotional Wellbeing Hub will assess your referral and aim to contact you within a week of receiving your referral, depending on the level of risk. If your referral is deemed high risk you will be contacted within 48hrs. (If it is a life-threatening emergency call 999.)

An Emotional Wellbeing Hub practitioner will contact you by phone to discuss the information you have provided in your referral and they will determine if our service is suitable for treatment or if the needs of the service user can be best met with another service.

Age Groups
16-25 years, Young people
Accessibility
Disabled Parking, Wheelchair Access, Adapted Toilet, Audio Loop

Local Offer Local Offer Record

Experience of including people with special educational needs and disabilities

Who does the service provide a service for?

The youth pathway is responsible for providing community mental healthcare to service users between 14 and 25 who require more specialist treatment than is available through the wellbeing serviceThe service aims to work together with young people to support recovery from mental health and to have the opportunities for best available treatment. In order to do this, for younger service users we would expect to include family members in all stages of care and treatment. We also encourage continued family involvement with over 18s in line with young people’s development, preferences and different legal expectations for adult service users.  

The service would work inclusively of physical disability and are able to offer both disability accessible clinical buildings and community visits. The youth pathway aims to work , with the support of other specialist teams where necessary, which includes mental health care for young people with mild learning difficulties .

We are not able to provide a service to young people with moderate or severe learning disabilities and mental health difficulty. We have a specialist service to support these young people via Learning Disability Service (CAMHS) up to age 18.

How can I start using the service?

Referral to us is through the  Emotional Wellbeing Hub, if you are currently receiving services from NSFT then those services may also be able to refer to the Youth Pathway Bury South IDT. If your referral is appropriate for this service you can expect to be seen within 15 weeks for an initial assessment. Depending on your needs there may be a further wait for specific treatments but we will continue to stay in touch about your child or young person’s wellbeing.       

How are decisions made about who can use the service?

When a child or young person’s referral is received by our team, dependent upon the information we have received we may contact you or the professional referrer to find out more about the young person’s situation before any decision is made about next steps.

Following this triage process, we will arrange for the child or young person to meet with a clinician for a face to face assessment. At a face to face assessment we will look to establish any mental health issues and what help is needed. We will do this with the young person and their parents/carers where appropriate.

Once the young person’s assessment has been completed, it will be discussed in the multi disciplinary  team meeting which consists of different clinicians, Consultant Psychiatrist, Psychologist, Therapists and Mental Health Practitioners to plan what we need to do next and ensure the appropriate support is provided. We will keep the young person and their parents/carer informed and provide our contact details. The young person’s GP will also be informed.

If the referral is urgent we will make contact as soon as we can to discuss and plan next steps.

From the time of the referral into our team the child/young person can expect to be seen within 15 weeks.

If you are unhappy with any decisions about your young person’s care please let us know. You can speak with your clinician, the team manager or use our formal complaints process by contacting complaints@nsft.nhs.uk or telephone 01603 421421.

How do you communicate with children, young people and parents/carers? How are they involved in decisions about the services you offer?

When we receive the referral from the Emotional Wellbeing Hub we will make contact by post to acknowledge receipt of the referral, giving our contact information. We will make contact by post or telephone to arrange a face to face appointment. At the first session an explanation tailored to the age of the child or young person, will be offered about the aims of the session and the limits of confidentiality.

For younger service users we would expect to include family members in all stages of care and treatment. We also encourage continued family involvement with over 18s in line with young people’s development, preferences and different legal expectations for adult service users.  

Is your service fully accessible?

Any information we have we can have translated into your language if needed. We will provide interpretation when needed including sign language. We have a hearing loop. Our buildings are fully accessible with disabled toilet access. We will organise home visits where necessary to ensure access to our service. 

What training have staff supporting children and young people with SEND had or are having.

Our staff  have a range of skills and approaches which wherever possible matched with the needs of children and young people. All staff are required to undergo

  • Autism and Assessment.
  • An introduction to the SEND process and Send Awareness training
  • Diversity and equality training
  • Learning Disability awareness
  • Safeguarding How are decisions made about who can use the service?

 

Contact
Clare Hedgers
Telephone
01284 733188

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