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Patients Advice and Liaison Service (PALS) West Suffolk Hospital | Community Directory

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Patients Advice and Liaison Service (PALS) West Suffolk Hospital

General Details

The Patient Advice & Liaison Services (PALS) main aim is to resolve problems & concerns quickly before they become a major issue. It also acts as an early monitoring system for the Primary Care Trust by monitoring & highlighting any problems or gaps in service provision. PALS also provides information and advice on NHS services such as GPs, Dentist, Podiatrist, Opticians, Pharmacist and other community services, voluntary & support groups.

It can also assist on making an appointment with an organisation or department, which may involve attending with the patient or on their behalf to articulate their concerns. PALS can advise on how to make a formal complaint but tries to resolve issues to help avoid a complaint being made. They are part of the feedback services to enable NHS Suffolk to review and where necessary improve its services.

Who to contact

01284 712555 with 24 hour answerphone facility

Where to go

Patients Advice and Liaison Service (PALS) West Suffolk Hospital
West Suffolk Hospital
Hardwicke Lane
Bury St Edmunds
IP33 2QZ
Area served
All Suffolk

Other details

Age Groups
Adults, Young people

PALS is a free confidential information service giving on the spot help for patients, their families, carers and staff. PALS can meet with clients where necessary to assist in their problem

Last Updated

Local Offer Local Offer Record

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