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Hardwick Family Hub - Bury St Edmunds

Family Hubs are places where families with young children under 5 can go to access a range of activities and support services, in a location that is handy for them.

To access any Health and Children’s Centre service, please  and drop-in to your local centre.


Who to contact

Vanessa Smith
Healthy Child Practice Manager
01284 733940
01473 260917
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Where to go

Hardwick Family Hub
Steward Road
Bury St Edmunds
IP33 2PW
View IP33 2PW on a map
Area served
West Suffolk, All Suffolk, Bury St Edmunds
Venue Email
Parking available
Restrictions to access
Access is via security controlled gates.

Days & Times

Following Government guidelines, Hardwick Children's Centre is currently closed until further notice.

Other details

Cost Details
Our services are free, although there maybe a small cost towards equipment or food/drink for some activities.
Age Groups
Pre-school, 16-25 years, Children (5-11), Adults, Young people
Disabled Parking, Wheelchair Access, Adapted Toilet

The services we provide include: Effective links with Jobcentre Plus. Childminder network groups. Child and family health services. Support for children and parents with special needs. Family support and parental outreach services. 


View the latest Ofsted Inspection Report

Local Offer

Experience of including people with special educational needs and disabilities

How does Hardwick Family Hub cater for children and families with special educational needs and/or disability?

Family Hubs are for families with children under five. In Suffolk we have joined up our Children’s Centre’s with our Health Visiting service, as we believe this will provide you with the best care and support. The FAmily Hub teams are made up of Health Visitors, Healthy Child Practitioners and Health and Children's Centre Advisers.

At Hardwick Family Hub, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The centre has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for a full list of groups and for more information.

How will staff support my child's needs?

Staff are on hand during our activities and can offer help and support as required. One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your families and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths. Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include

  • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
  • Suffolk Early Learning Together Service
  • Speech and Language Therapists
  • Behavioural Support Services
  • Specialist Services

When it is time for your child to start attending nursery or school, we can support you with the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

What arrangements are in place to ensure that Hardwick Family Hub is accessible for children and families with special educational needs and/or disability?

Our Hubs are DDA compliant and are fully accessible from all entrances and exits. Our site has a disabled parking space outside the front entrance.

Our outdoor play area has ramped access and consists of concreted areas and grass. We also have covered areas. The garden has a mixture of high and low level grass areas, where children can play. Within the centres we have accessible toilets with baby change facilities which include emergency alarms.

The furniture within our hub is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. Many resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

What training or experience do the staff supporting children and young people with SEND have?

The Hub is an inclusive setting with staff experienced and trained in early years care and education. 
Staff Training undertaken includes

  • ECAT – Every Child a Talker
  • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
  • Elklan – training to support staff working with children with speech, language and communication needs
  • EYFS
  • Understanding your child’s behaviour – A Solihull Approach for Parents
  • Mellow parenting
  • HENRY – childhood obesity
  • Webster Stratton – The Incredible Years
  • Building Baby Brains

Who can I contact for further information?

Vanessa Smith- Healthy Child Practice Manager

Vanessa Smith
01284 733940 or 01473 260917

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Family support
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