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General Details

Lifeline 24 is a dedicated national Telecare provider that provides a low cost Telecare personal alarm service for anyone that is frail, elderly or disabled living in the United Kingdom. Our emergency care team have recently been awarded Platinum status by the industry body, the Telecare Services Authority. This is their top rating and assures customers that they will receive the highest standards of care available.

We use the latest Lifeline Vi Alarm and MyAmie Pendant which was recently released by Tunstall, the leading UK manufacturer of telecare equipment. All customers receive a brand new Lifeline Vi Alarm unit and pendant with all necessary cables provided.

Most of our customers come from referrals, either from existing customers, loved ones or by medical professionals who know the needs of our potential customers the most. You can refer a friend or a patient to the Lifeline24 service. You can fill in our contact us page: to ask us about any questions or queries you have or you can refer someone directly by visiting our referral page at:

For more information, or to place an order please call our friendly customer service team on 0800 999 0400 or visit our website. Please use code LLDR25 at checkout to save £25. 

Who to contact

Megan Smith
0800 999 0400
01603 673385
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11 Robberds Way

Where to go

Area served

Days & Times

Our customer services team and our Care Team are here to answer your alarm calls 24/7
Time of day

Other details

Cost Details
Our monthly plan is just £12.49 per month. Our annual plan is £119 for the first year - this is our current sale price that includes 3 months FREE. Please use code LLDR25 to save £25 at checkout. Key safes and smoke detectors are also available to buy from Lifeline24.
Referral required?
Referral and availability notes

You can refer a friend or a patient to the Lifeline24 service. You can fill in our contact us page: to ask us about any questions or queries you have or you can refer someone direct by visiting our referral page at:

Our medical alarms can be delivered to you the very next day if you order before 5pm. Order online or over the phone today.

Age Groups

Accreditation details
TSA Accredited


Testimonials -

Key Safes -

NHS - 


Last Updated

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Rated 5 out of 5
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Great service
I ordered an alarm for my grand mother with dementia and that was definitely the right thing to do. The whole family feel less worried when we can't pop in to see her. Overall the service was great too, with super easy set up!

Received product on time, as expected. Instructions were very easy to follow. Setup as instructed, removing 3 telephones from the main BT socket, and reattaching as instructed. Tested the main device and made contact with the Lifeline Operator, and proceeded to test the pendant device in a couple of locations and while another phone had a ringtone. Operators are friendly and aware of who I was each time I tested, even though they were different Operators. Perfect

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