Worried about the cost of living? Need some support? Find out more here

Eye Family Hub

Eye children's centre logo

A Family Hub is somewhere families, parents, carers, young people can get support.

Our Family Hub model includes:

  • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
  • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
  • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
  • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

To access any Health & Children's Centre service, please follow www.suffolk.gov.uk/healthvisiting or call 0345 607 8866

Who to contact

Debbie Frost
Healthy Child Practice Manager
01473 260698 OR Suffolk Families Information Service on 0345 60 800 33
Social Media
 Find us on Facebook

Additional contact

Health Visiting
0345 6078866
Additional Website

Where to go

Eye Family Hub
Church Street
IP23 7BD
View IP23 7BD on a map
Area served
Eye, Stradbroke
Venue Email
Parking available

There is no car park, at the Family Hub, but car parking is available in the street.   There is also two free car parks which are in Buckshorn Lane opposite the old library site & Cross Street, near the new library site. 

The area we cover is Eye, Botesdale, Fressingfield, Laxfield, Mendlesham, Stradbroke and surrounding villages.

Days & Times

Open Monday to Thursday 09:00 to 17:00, Friday's 09:00-16:30.

Other details

Cost Details
Our services are free, however there may be a small cost towards some activities for equipment, food or drink.
Age Groups
Pre-school, 16-25 years, Children (5-11), Adults
Wheelchair Access, Adapted Toilet

We provide the following services: 

  • child health clinics
  • speech and language assessments
  • child health reviews
  • parenting support groups
  • advice about money, training and employment - via signposting.
  • child and family health support such as breastfeeding peer support groups
  • outreach – bringing services to you
  • Healthy Start vitamins for children and adults
  • Foodbank vouchers
  • Family learning sessions - e.g. infant massage, introducing solids, and learning in partnership with Realise Futures & Home Start
View the latest Ofsted Inspection Report

Local Offer

Experience of including people with special educational needs and disabilities

How does High Suffolk & Eye Family Hub cater for children and families with special educational needs and/or disability?

Family Hubs are for families with children 0-19 (25 Special educational Needs & Disabilities, in Suffolk we have joined up our Children’s Centre’s with our Health Visiting service, as we believe this will provide you with the best care and support. The Hub teams are made up of Health Visitors, Healthy Child Practitioners and Health and Children's Centre Advisors.

At High Suffolk & Eye Family Hubs, we are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. The centre has an equal opportunity policy which is reviewed as a minimum yearly. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

Where possible, all our group activities are planned to meet individual children’s needs. We work within the Early Years Foundation Stage framework, and will capture evidence of your child’s progress as she/he attends the centre. Play sessions will offer activities which can be arranged on different heights including floor level and we can adapt sessions to meet individual’s needs. All our toys and equipment are suitable for children aged 0 to 5 years and we have a range of specialist resources, including sensory equipment.

We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see our timetable for a full lists of groups and for more information.

How will staff support my child's needs?

One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your family’s and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

Information, advice and guidance is available and we can help to signpost you to other relevant local services and support as required. These can include:

  • The Special Educational Needs and Disability Information, Advice and Support Service (SENDIASS) which provides information, advice and support to young people and children with SEN or disabilities aged 0-25 and their parents, about education, health and social care
  • Suffolk Early Learning Together Service
  • Speech and Language Therapists
  • Behavioural Support Services
  • Specialist Services

When it is time for your child to start attending nursery or school, we can support you the transition period as we know this can be both challenging and an emotional time. Together, we can develop a transition passport which will help ensure that there is a smooth transition for you and your child.

We work closely with other agencies in the community and have good links with Eye Opportunity Group, which offers families a range of support services and where children with SEN can access play activities. Eye Opportunity Group has a designated notice board at Eye Children’s Family Hub.

What arrangements are in place to ensure that High Suffolk & Eye Family Hub's are accessible for children and families with special educational needs and/or disability?

Our Hubs are DDA compliant and are fully accessible from all entrances and exits. The site at Debenham has a disabled parking space outside the front entrance.

Our outdoor play areas have ramped access and consist of some concreted areas, softer outdoor flooring and artificial grass. We have covered areas at both sites. The garden has a mixture of high and low level beds, where children can dig, plant and watch things grow. Within the centres we have accessible toilets with baby change facilities which include emergency alarms. All the rooms at Eye have non slip flooring and Debenham has a mixture including a carpeted area.

The furniture within both hubs is entirely moveable and adaptable allowing us the flexibility of creating and moving spaces if required. All resources and equipment are displayed at child-height, and are fully accessible, allowing children to make independent choices about their play.

What training or experience do the staff supporting children and young people with SEND have?

The Family Hub is an inclusive setting with staff experienced and trained in early years care and education.

Staff Training undertaken includes:

  • ECAT – Every Child a Talker
  • Autism Awareness and supporting families
  • WelComm – staff are trained to undertake WelComm (Speech & Language) assessments and support parents in helping their child’s language development
  • Elklan – training to support staff working with children with speech, language and communication needs
  • Makaton
  • Relationships build brains
  • EYFS
  • Build and maintain relationships
  • Characteristics of effective learning
  • Children, trauma and violenceBoundaries
  • Helping parents who misuse substances
  • Incredible Babies 0-5
  • Signs Of Safety
Debbie Frost – Healthy Child Practice Manager

More like this

Children's centres
Family support
Learning skills
Young people


Sign in to write a review


Save to Shortlist

Last Updated

Last updated:

Back to top