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The Firs | Community Directory

The Firs

Coronavirus Support

At Anchor, we have a proud history of caring for those in later life, putting residents at the heart of everything we do. With more than 50 years’ experience, the safety of those living and working in our care homes has always been our priority – never more so than today.  Whilst the way we do things has changed slightly due to coronavirus, our quality care and the wellbeing of residents remains our primary focus. You can rest assured for that we’re here to support you and your loved one every step of the way.

During this difficult time, we’re keeping life as normal as possible so residents feel safe, secure, and happy. This means your loved one can expect great fresh food, a wealth of activities and friendly company. Residents continue to enjoy delicious, freshly-made meals every day, with a choice of menu daily, prepared by our expert catering teams.

Our creative activity programmes, developed by our in-house team of wellness coordinators, aims to keep residents as active and healthy as possible, should they wish to take part, ranging from person-centred activities to home-wide events.

Our in-house team are highly trained and experienced in ensuring a clean and safe environment and committed to protecting everyone living and working in our home through the consistent use of infection control measures. These measures include regular hand washing, social distancing (and, where not possible, PPE is worn by colleagues), putting on clean uniforms upon arrival and the proper use of appropriate PPE.

While we can’t currently invite you to visit in person, a member of our friendly team can offer you a virtual show round, a video call or a FaceTime appointment, where you can speak to them one-to-one and take a look around the home and any rooms that are available. At The Firs, we're here to support you and your loved ones during these uncertain times. 

General Details

Anchor's The Firs in Felixstowe is a trusted provider of residential care for elderly people, and we offer assistance for older people who require physical assistance or have dementia.

The home provides residential care which is personally tailored to meet the individual needs of customers and enhance their quality of life. Our care team works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met. 

We offer dementia care and provide on-going training for staff to ensure their approach always reflects best practice. We pride ourselves on the quality of our catering, with our Chef Manager and their team preparing meals daily from fresh, seasonal ingredients.

At The Firs, activities play an important role and we aim to enhance our residents’ quality of life, by supporting a wide range of interests.

The Firs is part of the Anchor Hanover Group, which is England’s largest not-for-profit provider of housing and care for those aged over 55 years. We have more than 50 years’ experience as a provider of services to older people.

Who to contact

Name
Susan Gibson
Position
Manager
Telephone
0800 085 4157
0800 731 2020
Email
contact@anchor.org.uk
Website
http://www.anchorhanover.org.uk/TheFirs
Address
186
Grange Road
Felixstowe
Suffolk
Postcode
IP11 2QF

Where to go

Address
186 Grange Road
Felixstowe
Suffolk
Postcode
IP11 2QF
Area served
Felixstowe
Parking available
Yes

Days & Times

24 hours
Time of day
Morning
Afternoon
Evening

Other details

Cost Details
We accept residents funded by the Local Authority and residents that fund their own care.
Referral required?
No
Referral and availability notes

Please contact to discuss your care requirements. 

Age Groups
Adults
Accessibility
Disabled Parking, Lift

Accreditation website
https://www.cqc.org.uk/location/1-126240470
Accreditation details
CQC

Notes

We provide residential and residential dementia care for older people. 

Service users involved in planning
Yes
Last Updated
10/02/2021

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