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The Lark Family Hub - Mildenhall

family hub

A Family Hub is somewhere families, parents, carers, young people can get support.

Our Family Hub model includes:

  • Buildings - these are local support centres for all families, young people, parents and carers to access.  They are a place to get help, information, advice, guidance, and support that might otherwise be too hard to find.
  • Outreach - Family Hubs will deliver health and family support services in the community, bringing services to families in their community.
  • Services and Support - which all families can access.  Staff working in our Family Hubs will work hard to ensure families receiving the right support, at the right time, to help them thrive.
  • A place to meet a variety of Practitioners to get a wide range of advice and support.  Staff working in our Family Hubs will work in partnership with families and other community providers to ensure the right services are available for families to access.

On here you will find the timetables of the 0-5 activities and services available.  We are working with the community and families to develop our 5-19 offer.  Until then, information, advice, and guidance is available for all families at any family hub across Suffolk.

For more information please see our Health Visiting webpage or our School Nursing webpage.

Who to contact

Samantha Whiteman
01638 582 820 OR Suffolk Family Information Service on 0345 60 800 33
Social Media
 Find us on Facebook

Where to go

Lark Family Hub
Mildenhall Hub
Sheldrick Way
Bury St. Edmunds
IP28 7JX
View IP28 7JX on a map
Area served
West Suffolk, Mildenhall, All Suffolk
Venue Email
Parking available

Days & Times

Open Monday to Thursday 9:00am to 5:00pm. & Friday 9:00 am to 4:30 pm , Please see our timetable.

Other details

Cost Details
Our services are free.
Age Groups
Pre-school, Adults
Disabled Parking, Wheelchair Access, Lift, Adapted Toilet

Accreditation details

Family Hubs are places where children under 5 years old and their families can receive seamless integrated services and information, and where they can access help from multi-disciplinary teams of professionals.


Services available include: Early learning and childcare. Links with Jobcentre Plus. Base for childminders. Child and family health services. Support for children and parents with special needs. Family support and parental outreach services. Every week there are lots of play opportunities for the children.

Health visiting can be contacted via https://www.suffolk.gov.uk/children-families-and-learning/childrens-health/health-visiting/

Support for people with disabilities

Experience of including people with special educational needs and disabilities

Family Hubs are for families with children 0-19 years (25 years for those with Special Educational Needs and Disabilities). In Suffolk we have joined up our Children’s Centre’s with the Health Visiting service, as we believe this will provide you with the best care and support. The Hub teams are made up of Health Visitors, Healthy Child Practitioners and Health & Children's Centre Advisors.

We are committed to promoting and providing high quality learning and play opportunities. We believe in valuing and respecting each individual in a welcoming, accessible and inclusive environment. We offer a range of universal and targeted support and services which are designed to meet the needs of all users.

We offer a range of parenting courses to help support parents in managing challenging behaviours. Please see Parenting support for further details.

How will staff support my child's needs?

One-to-one support is available for families in the home and we will work in partnership with you and other agencies in meeting your family’s and child’s individual needs. Your child is at the heart of our service, and should you require additional help, we will work with you to help identify any areas of concern, ensuring your child’s wishes and feelings are at the centre of the support. We are trained to use the Common Assessment Framework to ensure that we are able to undertake a good assessment of your child’s needs, recognising and building on their strengths.

What arrangements are in place to ensure that The Lark  Family Hub is accessible for children and families with special educational needs and/or disability?

The site has disabled parking spaces outside the front entrance.

Within the Hub we have accessible toilets with baby change facilities which include emergency alarms and all internal doors are wider to allow easy access.

What training or experience do the staff supporting children and young people with SEND have?

The hub is an inclusive setting with staff experienced and trained in early years care and education.  We run a group called "Little Stars", which is specifically for parents and their children who have special educational needs or disabilities.  We also hold regular parent advice drop-in sessions by SENDIASS (please see dates and further information in "Additional Images".

Staff Training undertaken includes:

  • Autism Awareness and supporting families
  • WellComm – staff are trained to undertake WellComm (Speech & Language) assessments and support parents in helping their child’s language development
  • EYFS
  • Signs of Safety
  • Solihull Parenting
  • Incredible years 0-5
  • Triple P Parenting
  • Inclusion and Diversity Awareness


Samantha Whiteman
01638 582 820

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