We are currently following Covid-19 pandemic advice from the UK Government. Whilst we are unable to offer face to face support due to social distancing, we have developed a vast range of services that are available digitally via video conferencing, telephone or email. Please touch base with the relevant contact listed below for more information on what support we can continue to offer you in these trying times.

Avenue Mansions is a supported housing scheme in Lowestoft, Suffolk. The support is provided by Access Community Trust and landlord for the building is Orwell Housing.  It is a building divided into 5 one bedroom flats and 3 bedsits. Staff are based on site at pre-arranged times, and can be contacted 24/7.

Avenue Mansions is semi-independent living. All flats and bedsits come with separate kitchens and bathrooms, the kitchen is equipped with washing machine, fridge and electric cooker. Curtains and blinds are also provided.  

Residents at Avenue Mansions are responsible for their own utility bills including water and sewerage, electricity, council tax (if applicable), and TV licence (if applicable). The electricity is on a pay as you go meter.  There is no personal service charge for Avenue Mansions, however, if the weekly rent is not covered by Housing benefit or Social Care then the resident is expected to pay this.

Each resident will be assigned a key worker, with whom they will be expected to meet regularly. During key work meetings, residents will create a support plan of achievable goals they want or need to meet whilst they are living in supported housing. Residents must work with staff to achieve these goals. Support covers things like bills and budgeting, household management skills and healthy living.

We also have regular house meetings where residents get to have their say on ideas for outings, fundraising, or general things that are going on at the project.