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The Rowan Organisation Direct Payment Support Service

The Rowan Organisation is a user led organisation (ULO) which provides support to older and disabled people in order to maximise their opportunity for independence. We provide services which support the use of Personal Budgets and Direct Payments to all eligible groups including disabled people, older people, people with a learning difficulty, people with mental ill-health, children, young people and carers. The services we provide include:

  • Support Planning
  • Brokerage
  • Direct Payment Support
  • Information Service
  • Helpline
  • Payroll Services
  • Managed Accounts
  • Pre-paid Cards
  • Recruitment Line
  • Disclosure and Barring Service (DBS) Vetting Agency
  • Training

We have a vision statement that reflects our belief that people are disabled by the barriers that society creates. The vision statement guides the work of the organisation which is geared towards addressing the barriers to full inclusion.

Vision Statement “A society that is fully inclusive in which the barriers, whether environmental, attitudinal or institutional, that prevent disabled people from having equality of opportunity have been removed.”

Our mission statement builds on this by indicating the means by which the organisation would seek to empower disabled people by ensuring that they are aware of the choices available to them and can identify the resources that they need to address the barriers that they encounter.

Mission Statement “The Rowan Organisation exists to provide disabled people with access to information and support in order that they can make informed choices and be in control of their lives”.

The principles on which we operate emphasise our commitment to ensuring equality of opportunity and starts with the clear recognition of the abilities of disabled people and their right to make informed choices about their future. We believe that each individual has the right to set their own aims and objectives and to determine the level of support that is appropriate to enable them to achieve their stated goals. This is reflected throughout the practice of the Organisation which would see its role as that of facilitative rather than prescriptive.

Who to contact

Naomi Issitt
Senior Information Officer
02476 642947
02476 374 948
Social Media
 Like us on Facebook
Eliot Park Innovation Centre
Barling Way
CV10 7RH

Additional contact

Cheryl Sullivan-Earp
Business Development Strategic Lead
02476 322860

Where to go

Area served
Venue Email

We do not have an office in Suffolk, all staff work from home and will visit people in their own homes or a venue of their choice.

Days & Times

Normal Office Hours are Monday to Friday 8.30am to 5.00pm, however visits can be conducted outside of normal working hours
Time of day

Other details

Cost Details
All prices can be viewed on our Price List attached.
Referral required?
Referral and availability notes

We accept referrals through the Local Authority, Health and Self Funders.

Age Groups
Pre-school, Children (5-11), Adults, Young people

Accreditation details
Investors In People Award


Who we are

The Rowan Organisation is a leading Direct Payments and Personal Budget support organisation.

Working in counties across England and Wales, we have over 30 years experience in providing high quality support services to empower you to live a life of your choosing.

We are a User Led Organisation with over 75% of our board of management being service users.


The Rowan Organisation specialises in providing support, information and advice to disabled and older people and our services have been developed in line with changes to social care, in order to empower individuals to have choice and control over the decisions that affect their lives.

In 1997 we saw the implementation of the Community Care (Direct Payments) Act 1996 which was a landmark victory following years of campaigning and lobbying by the Disabled People's Movement. For the first time an act of law in the UK meant that individuals had choice and control over how their care needs were met. It enabled disabled people to be supported in their own homes.

We fully support the introduction of Self Directed Support, Citizen Directed Support and the move towards Personalisation. We have developed Support Planning and Brokerage Services which facilitate the imaginative use of resources to achieve personal outcomes.

Our Philosophy

We are committed to the empowerment of disabled people by supporting them to overcome their barriers, be they physical, institutional or attitudinal, which prevent them from achieving their objectives, or which limit their choice and prevent them from being in control of their lives.

Vision Statement

"A Society that is fully inclusive in which the barriers, whether environmental, attitudinal or institutional, that prevent disabled people from having equality of opportunity have been removed."

Mission Statement

"The Rowan Organsation exists to provide disabled people with access to information and support in order that they can make informed choices and be in control of their lives."

Service users involved in planning
We are a User Led Organisation and seek representation onto our Board of Management from all service users
Last Updated

Local Offer Local Offer Record

Experience of including people with special educational needs and disabilities

We are committed to promoting equality, diversity, inclusion, safety and safeguarding for all our customers which would be the basis for managing effectively the customer care requirements within the multi ethic communities of the City.

We would use a planning process that we are familiar with within the Organisation which focuses on what is working well and what needs to change so that priorities can be established and an action plan developed. We would see our customers as the major stakeholders and we will use our Quality Reviews and consultation events to identify new initiatives and opportunities that will improve our services within the locality to provide a service that is ever evolving and meets the requirements the customers face in the multi ethnic communities of Leicester.

We need target involvement in this process from within the local communities so that there is a focus on the local cultural experiences which need to be embraced so that the scheme is fully inclusive. Where groups are under-represented we would have a rolling programme of engagement which focuses on drawing in the expectations of marginalised groups so that they also have a real say on how services are developed within Leicester City. We are pro-active in developing local community links and will promote the service to under-represented groups and will work with the Local Authority to understand the priorities within the multi ethnic areas.

Staff are trained in the promotion of Equal Opportunities for which forms a large part of any interview process when recruiting new staff to the Organisation.

We target groups that are under-represented in the take up of Direct Payments so that we can identify the opportunities for ensuring that they have access to information. This has included supporting people with learning difficulties, older people, people with mental ill-health, carers and black and minority ethnic groups.

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