Please note that our support service remains open and available for advice, guidance and information and our managed account service remains operational during this time.
Please bear with us as we are dealing with a huge rise in queries from customers – as you can imagine. The situation is unprecedented and it is a challenge to process and issue clear, correct information and guidance to you all.
Stay connected and keep talking to each other and we will make this work because everyone is pulling together – for which we thank you. Take care of yourselves and your families.
Our Managed Accounts Service takes the stress out of using direct payments by carrying out all of the financial transactions on your behalf. We use accredited systems and processes and all our staff are trained and experienced.
- We will receive the money for your personal budget directly from the Council into a dedicated, secure bank account in your name.
- care agency invoices and any other bills.
- We will keep records and deal with the Local Authority’s reporting requirements.
If you need to advertise for a PA then you can use KDC’s free online PA Finder this is a self-managed resource we have provided for individual employers looking for PAs and PAs looking for work to connect.
If you employ a Personal Assistant we also provide a Managed Payroll Service for individual employers needing a little extra help in managing their personal budget/direct payment.
For more information visit www.yourpayroll.org.uk
In our customer satisfaction survey
98% of customers surveyed rated the Managed Account Service as ‘very good’ or ‘excellent’.
Our customers said:
"Thank you for all your help and support, I really appreciate the fact that you never make me feel silly for asking questions no matter how simple they are"
"Thanks for the great service – I would not be able to manage without you and appreciate all you do for us"
"You’ve made it so much easier for me to concentrate on my daughter’s care"