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Managed Accounts Service (Agency Care only) | Community Directory

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Managed Accounts Service (Agency Care only)

Coronavirus Support

Please note that our support service remains open and available for advice, guidance and information and our managed account service remains operational during this time.

Please bear with us as we are dealing with a huge rise in queries from customers – as you can imagine. The situation is unprecedented and it is a challenge to process and issue clear, correct information and guidance to you all. 

Stay connected and keep talking to each other and we will make this work because everyone is pulling together – for which we thank you. Take care of yourselves and your families.

General Details

Our Managed Accounts Service takes the stress out of using direct payments by carrying out all of the financial transactions on your behalf. We use accredited systems and processes and all our staff are trained and experienced.

  • We will receive the money for your personal budget directly from the Council into a dedicated, secure bank account in your name.
  • care agency invoices and any other bills.
  • We will keep records and deal with the Local Authority’s reporting requirements.

To get a Managed Account from KDC, you can fill in the online form here or telephone 0151 480 8773 alternatively email

If you need to advertise for a PA then you can use KDC’s free online PA Finder this is a self-managed resource we have provided for individual employers looking for PAs and PAs looking for work to connect.

If you employ a Personal Assistant we also provide a Managed Payroll Service for individual employers needing a little extra help in managing their personal budget/direct payment.

For more information visit

In our customer satisfaction survey 

98% of customers surveyed rated the Managed Account Service as ‘very good’ or ‘excellent’.

Our customers said:

"Thank you for all your help and support, I really appreciate the fact that you never make me feel silly for asking questions no matter how simple they are" 

"Thanks for the great service – I would not be able to manage without you and appreciate all you do for us" 

"You’ve made it so much easier for me to concentrate on my daughter’s care" 

Who to contact

0151 480 8773
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Tarbock Road
L36 0SD
  • Mon to Fri 09:00 am - 05:00 pm

Additional contact

Andy Gilbert
Direct Payment Support Services Manager
0151 480 8773

Where to go

Area served
All Suffolk
Parking available

KDC are approved providers supplying services in London Borough of Hillingdon, Oxfordshire, Bournemouth, Rochdale, Cumbria, Liverpool, Knowsley Derbyshire, and Staffordshire.

With over 800 clients nationwide and over 40 years’ experience, we understand the difficulties faced by people with disabilities and long-term health conditions. Our service will make your life easier, leaving you to enjoy the things that are important to you.

Days & Times

Monday to Friday
Time of day

Other details

Table of costs
Table of costs
AmountCost Type
£5.00 Per week
Cost Details
The Managed Account service fee is collected annually in advance by direct debit (£260.00). Should you cancel the service at any time we will refund your fee minus 3 months administration fee.
Referral required?
Age Groups
Pre-school, 16-25 years, Children (5-11), Adults, Young people
Disabled Parking, Wheelchair Access, Adapted Toilet

Accreditation website
Accreditation details
Investors in People

Service users involved in planning
Last Updated

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Payroll administration
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